We had previously stayed here before so we were familiar with the place. However, the suite was booked for a family of 5, yet we still had to request bedding for the pull out sofa for our 3year old. The shower had empty bottles of soaps and conditioners. Both of these were fixed upon letting staff know. An inconvenience but they should be better than that. The furniture in the room was in a bad state of repair, torn cushions, dirty stained carpet. The room was extremely noisey from the constant trucks parking on the back side of the hotel under our window. The neighboring room was loud with no noise reduction between rooms which kept us up until 1am when they finally got “quiet”. The bathroom sink drain strainer was broken with it falling down filling up the sink. After the a long drive and the first trip to the welcome desk we were too tired to keep going back to complain.
Hope they clean/improve.