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Reviews of The Pines Hotel

3.5 out of 5
The Pines Hotel
34 - 36 Burlington Road, Swanage, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 159 out of 253 reviews" "
Rating 8 - Good. 77 out of 253 reviews" "
Rating 6 - Okay. 10 out of 253 reviews" "
Rating 4 - Poor. 3 out of 253 reviews" "
Rating 2 - Terrible. 4 out of 253 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As good as it gets
Stayed 2 nights in Apr 2024

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
A great sea view.
Stayed 4 nights in Apr 2024

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the nicest hotel I’ve stayed in for a very long time and I’ve spent the last 5 weeks in the US and UK and stayed in multiple accommodations. The room was delightful with every detail seen to. Every staff member I encountered was friendly and welcoming. Thank you .
Stayed 1 night in Apr 2024

10/10 Excellent

Sebastian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were lovely, the view was incredible and my room was clean and tidy
Stayed 2 nights in Mar 2024

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Julie

Travelled with family
Liked: Amenities
Nice view
Stayed 2 nights in Mar 2024

10/10 Excellent

Robin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our weekend stay at the pines. Excellent staff and catering. Easy walk to Swanage, returning along beach and up the private steps into the hotel garden. Gluten free diet fully provided. So nice to open the window and enjoy the sound of the sea from the comfort of our room in early March.
Stayed 2 nights in Mar 2024

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Hilary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant hotel, easy to find, and with beautiful views over the bay. Our family room was large and well appointed, and the breakfast was good also. The staff were without exception friendly, helpful and efficient.
Stayed 1 night in Feb 2024

6/10 Okay

Rachel

Travelled with family
Liked: Property conditions & facilities
Gorgeous view - shame about the rest
This hotel has a stunning location looking over the sea with steps to the beach. We booked a family room, satisfactory with a very uncomfortable bed and really dirty shower screen. Breakfast was okay, lovely staff at breakfast. We were charged £15 for the dog which I wish we’d have known beforehand. My search criteria included a dog so I presumed the quoted price included the dog. Whilst my husband was putting the bags in the car I sat in the lounge with my son and dog and a very rude man from the bar area shouted at me that dogs were not allowed in the area. Dogs were not allowed in the breakfast area either so we felt pretty constrained to our room to be honest & unable to fully relax. £180 for one night with a mediocre breakfast and a very unfriendly rude member of staff was not worth it in my opinion
Stayed 1 night in Feb 2024

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Neil

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful place to stay for a few days.
Stayed 1 night in Dec 2023

8/10 Good

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel with good facilities
Nice hotel with good accommodation, food and friendly staff.
Stayed 1 night in Dec 2023

10/10 Excellent

Amy

Stayed 1 night in Nov 2023

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Stephen

Room 35 above kitchen with noisy extractor fans. Kept us awake untill gone 11pm and was woken when fans came on in the morning. House keeping staff were having a meeting outside our room at 0830. Not very professional. One good point was that the reception staff were very good. Still waiting for the toast we orderd for breakfast.
Stayed 1 night in Nov 2023

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Ray and Ruth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very good property. Lovely dining room with view over the sea! Nothing extraordinary one way or another!
Stayed 2 nights in Oct 2023

8/10 Good

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service
The Pines Hotel is situated in a great position, overlooking the sea. On first appearance - the main entrance of the hotel looks rather tired. I understand there is work in process to freshen up the rooms, but our room needed some TLC. On a positive note, we booked a sea view room which did not disappoint. Was truly wonderful hearing and seeing the sea and watching as weather rolled in and out during our stay. The bed was wonderfully comfortable and everywhere was clean. We had dinner in the hotel on the first night of our stay - the food was lovely and looked and tasted great, however, we were surprised at how high prices were. Would have loved to say our stay was excellent, and I’m sure once all the redecorating is complete, the Pines Hotel will be truly special. Just not there, yet.
Stayed 3 nights in Oct 2023

10/10 Excellent

Christopher

Stayed 1 night in Oct 2023

2/10 Terrible

Angela

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Dont stay here!
Sadly a very disappointing stay. The first room the window would not close and the room was freezing. Moved next door to another room. Not such a nice view but windows that did their job. Room still cold so turned radiator thermostat up, only to find nothing happened. After another trip to reception was given a plug in radiator to use as the heating was on a timer. This was now after 5pm. What time does heating come on. We actually wanted to leave at this point. We were cold and fed up. Had to book a time slot for a buffet breakfast. Just weird.
Stayed 1 night in Oct 2023

10/10 Excellent

Sally

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in a Seaview room Staff were friendly and helpful and breakfast and dinner one night if our stay really good quality. Group of 10 celebrating and the hotel was very accommodating
Stayed 2 nights in Oct 2023

10/10 Excellent

Chris

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We. stayed for one night, polite friendly staff, great room, lovely breakfast and perfect location with stairs to the beach.
Stayed 1 night in Oct 2023

10/10 Excellent

Angela

Stayed 2 nights in Oct 2023

8/10 Good

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service 👏. No problems with hotel, would recommend and stay again.
Stayed 2 nights in Oct 2023

10/10 Excellent

Nigel John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Welcoming, friendly and helpful staff. Excellent location for walking to Old Harry and Studland. 20 minute walk to Swanage centre for pubs, etc. Great views over the bay and private access to a small peaceful beach. Adequate parking available and included in the price. Excellent breakfast. Good evening meal menu and service with good value, excellent quality main courses and good quality but rather overpriced starters and desserts. Having spent a few days in Swanage for our visit, we didn’t spot anywhere better and are very happy with our choice of the Pines Hotel.
Stayed 4 nights in Oct 2023

10/10 Excellent

Neil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so kind and friendly - nothing could be too much trouble. Storm Babet was a problem, but you can't blame the hotel for that!
Stayed 1 night in Oct 2023

8/10 Good

Vanessa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable hotel, staff excellent. More choice on evening menu would be good. Some restaurants always have prawn cocktail, salmon and steak as go to on the menu in case the other choices are not for you.
Stayed 2 nights in Oct 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay staff great Thanks
Stayed 3 nights in Oct 2023

10/10 Excellent

Leo

Stayed 2 nights in Sep 2023

8/10 Good

jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotels helpful and friendly staff
Pines hotel lovely staff very friendly and helpful. Given its location catering for mature demographic!
Stayed 2 nights in Sep 2023

10/10 Excellent

Maurice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay
This stay was just what we needed as unable to have a holiday for three years, this hotel is situated in a lovely position and only a ten minute drive to Studland, our room faced the sea and was lulled to sleep at night by the sound of the waves. All the staff were very friendly and nothing was too much trouble, the breakfast was excellent so much so we never needed lunch! Would definitely recommend and come again.
Stayed 4 nights in Sep 2023

8/10 Good

Carole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short break
A great hotel, good location, friendly helpful staff, great food one of the best breakfast's we have had! But avoid Room 35 it was next to the extractor fan from the kitchen it was noisy and if we opened the windows we got a room full of hot smelly food! Hotel was full so couldn't change rooms! That said we would visit again but avoiding room 35.
Stayed 2 nights in Sep 2023

10/10 Excellent

clifford

Stayed 2 nights in Sep 2023

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Very high standard of room
Stayed 1 night in Aug 2023

8/10 Good

matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel in a beautiful location. Single room tiny but decent value. Nice lady on reception. Sea view next time.
Stayed 1 night in Aug 2023

8/10 Good

Katharine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Peter

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet location by the beach. Decent breakfast too.
Stayed 3 nights in Aug 2023

8/10 Good

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay in single rooms
Had a great stay room food and gardens all great. Had booked two single rooms to take my 90 year old dad to the seaside and my dog could come too. Dad was in ground floor room 11 which was fine and had handrails so her could shower. Couple of steps down which he could manage. My room no 42 had a sea view but very nice shower room not in suite. Charlie my cavapoo came too which was fine as it was sunny but dogs are not allowed inthe bar area which was a bit of an issue after sundown as dad feels the cold. Great access to dog friendly beach for morning walkies down 144 steps need to be fit!! Would love to return but being a able to have a dog in the bar area would put me off in the winter.
Great beach for a zoomie
Have you done the photo shoot yet?
View IOW from the Pines hotel garden
Swanage from the beach
Stayed 1 night in Aug 2023

8/10 Good

Dr Andrew

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful, views and nice rooms restaurant opening times restrictive but food very good. no other facilities like a big screen or gym
Stayed 2 nights in Aug 2023

8/10 Good

Martin

Liked: Cleanliness, property conditions & facilities, room comfort
Lovely hotel with great views
Excellent hotel, beautiful view of the bay from the room. It was just a shame that the staff serving the excellent breakfast were so miserable. It slightly tainted an otherwise faultless stay!
View from dining room
View from standard double with sea view and balcony
Stayed 1 night in Aug 2023

10/10 Excellent

James

Stayed 10 nights in Jul 2023

10/10 Excellent

Beverley

Stayed 3 nights in Jul 2023

8/10 Good

ANN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Simon

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we had a very pleasant 2 day break the staff were very pleasant and the room had a nice view across to corfe castle in the distance had a very good breakfast and enjoyed our two evening meals as well location to the town is just a 10min walk and the location is very close to studland which you can catch a open topped bus no 50 which goes every 1/2 hr to studland /sandbanks/bourne mouth well worth a trip
Stayed 2 nights in Jul 2023

10/10 Excellent

Mike

Stayed 2 nights in Jul 2023

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely stay
This was a short break to celebrate a birthday. We had a lovely stay at the hotel with an amazing view of the ocean from our room. The hotel is also very well situated with easy access to amenities in Swanage and beyond in Dorset.
Stayed 2 nights in Jul 2023

8/10 Good

Annette

Travelled with partner
Bar man wasn’t great, reception staff lovely and so were the breakfast staff.
Stayed 3 nights in Jul 2023

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Hotel excellent food and friendly staff. Wonderful views over the bay from our balcony.
Stayed 5 nights in Jul 2023