Dear MichaelWarmest Greetings from Mercure Surabaya Grand MiramaThanks for sharing your recent experience at Mercure Surabaya Grand Mirama. We take good note of your feedback in regard to the TV in the room not working properly. Trust I will share your feedback with the team, to ensure we continue enchanting our guests and making sure you come back very soon in the near futureWe look forward to having you back on our property in the near future.Best regards,Andreas RiyadiGeneral Manager

Dear Simon,We appreciate your comments regarding your stay at the Mercure Surabaya Grand Mirama. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will encourage all of our staff as we strive to improve the quality of our services continuously.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Andreas RiyadiGeneral Manager

Dear Chun Wei, We appreciate your comments regarding your stay at the Mercure Surabaya Grand Mirama. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will encourage all of our staff as we strive to improve the quality of our services continuously. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andreas Riyadi General Manager

Dear Valued Guest, Warmest Greeting From Mercure Hotels Surabaya Grand Mirama We very much appreciate your comments regarding your experience at the Mercure Surabaya. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more satisfying Sincerely, Andreas Riyadi General Manager

Ibu Elly yang terhormat, Salam hangat dari Mercure Surabaya Grand Mirama Terima kasih atas support yang telah anda berikan terhadap Mercure Grand Mirama Surabaya. Kami sangat berterimakasih atas review yang telah Anda Tulis Kami akan selalu berusaha memberikan fasilitas dan pelayanan yang terbaik untuk mencapai kepuasan yang diinginkan oleh semua orang. Kami berharap akan segera menyambut Anda kembali di hotel Kami dan bisa Memberikan pelayanan yang lebih baik lagi Hormat Kami, Andreas Riyadi General Manager

Dear Sir, Warmest greetings from Mercure Surabaya Grand Mirama! Thank you very much for your thorough feedback. We do apologize to learn that your last experience had not been the best one and greatly appreciated your feedback and suggestion. I will personally take it into consideration to keep improving the quality of service of our property. Once again, thank you very much for your constant support and loyalty towards our hotel and we hope that we can host your next stay in near future. Best regards, Andreas Riyadi General Manager

Dear Sirs, We very much appreciate your comments regarding your experience at the Mercure Surabaya. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Dear Sirs, Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joni Front Office Manager

Dear Sirs, We very much appreciate your comments regarding your experience at the Mercure Surabaya. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

Dear Wielanda, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

Dear Kekwee, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

Dear Hirosuke We very much appreciate your comments regarding your experience at the Mercure Surabaya. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

Dear MacKenzie , We very much appreciate your comments regarding your experience at the Mercure Surabaya. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

Dear Amonymous, We very much appreciate your comments regarding your experience at the Mercure Surabaya. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

私たちの大切なゲストに親愛なる 肯定的なフィードバックを受けることは常に喜びです。私はあなたのコメントを私たちのチームと共有します。私は、このフィードバックが私たちのサービスの質を絶え間なく向上させる努力をしているように私たちのスタッフ全員に励ますものと確信しています。 あなたの経験を共有してくれてありがとう、そしてあなたの次の訪問が以前のものと同じくらい楽しいものになることを願っています。 敬具、 Septa Front Office Manager

尊敬的客人， 感谢您花时间向我们介绍您在泗水美居酒店的体验。 我很抱歉你的经历不符合你的期望; 请允许我表达我最诚挚的歉意。 在美居酒店，我们努力为每位客户提供卓越的服务体验; 因此您的反馈对我们非常重要。 请放心，我们正在采取适当措施解决问题并防止未来发生。 感谢您分享您的关注，我们希望您能在不久的将来为我们提供更好的服务。 此致 Sugito Adhi 总经理

Dear Anonymous We very much appreciate your comments regarding your experience at the Mercure Surabaya. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

Dear Mohamed , Thank you for taking the time to tell us about your experience at the Mercure Surabaya. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sugito Adhi General Manager

Geachte John, Wij stellen uw opmerkingen over uw verblijf in Mercure Surabaya erg op prijs. Het is altijd prettig om positieve reacties te mogen ontvangen. Uw opmerkingen zullen wij overbrengen aan ons team. Wij zijn ervan overtuigd, dat uw reactie ons personeel zal stimuleren om voortdurend te blijven streven naar een hoge kwaliteit van onze dienstverlening. Nogmaals bedankt voor het delen van uw ervaringen en wij hopen dat uw volgende bezoek even prettig zal verlopen als het vorige. Hoogachtend, Sugito Adhi General Manager

Dear Teatarau , Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sugito Adhi General Manger

Kepada Tamu yang terhormat, Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di Mercure Surabaya. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif. Kami akan memberitahukan komentar Anda kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Edwin Marketing Communication

Dear Mr. Edra, Thank you for your support towards Mercure Grand Mirama Surabaya. We very appreciate your reviews in here. We are more than happy to have you stayed in our hotel and would gladly make your stay period very memorable and had meaning. We will absolutely informed this happy news to all our staffs in order for them to be better in the future. Looking forward to your next memorable stay with us. Best Regards, Edwin Marketing Communication

Kepada Tamu yang terhormat, Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di Mercure Surabaya. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif. Kami akan memberitahukan komentar Anda kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi evaluasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Edwin Marketing Communication

Dear Mr. Radja, We sincerely appreciate you taking the time to send us provide us your feedback It is with sincere regret that we note your dissatisfaction with our service. I deeply regret, Please accept my humble apologies for your your dissatisfaction. We've evaluate our service, standard service become our top priority for our staff, we already set up daily briefing to ensure our standard service work properly, this is our hope to offer you our newly experience of stay. On behalf of the hotel team, we wish to thank you for your continuous support and hope this incident will not prevent you from availing yourself. I sincerely hope that this experience will not impair your confidence in the Mercure Surabaya of our services again in the future We hope you will give us the opportunity of welcoming you again in Mercure Surabaya. Kind Regards Edwin Marketing Communication

Dear Anonymous, We sincerely appreciate you taking the time to send us provide us your feedback. I was delighted to read that you satisfied with our staff service, I will thank the personally on your behalf and your kind words will be pass to our team and in particular who made your stay a memorable one. This will certainly motivate them and us all to keep up the good work. However It is with sincere regret that we note your dissatisfaction with our bathroom facilities.“Please accept my humble apologies for this inconvenience" we was share these feedback with our Chief Engineering and Housekeeper to follow up the problem. On behalf of the hotel team, we wish to thank you for your continuous support and hope this incident will not prevent you from availing yourself and I sincerely hope that this experience will not impair your confidence of our services again in the future. We hope you will give us the opportunity of welcoming you again at Mercure Surabaya Kind Regard Herman Tri Wuryanto Executive Assistant Manager

Dear Mr/Mrs, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager

尊敬的先生 Peng 我们非常感谢您的宝贵意见对您在泗水美居逗留。这是我很高兴能够得到积极的反馈。我将与我们的团队分享您的意见。 我们始终把客人的要求为房间准备一个优先事项。在我们的房间空气质量您的评论，我已经共享给我Houskeeping球队保住产品保养我们的房间。 再次感谢您分享您的经验，我们希望您下次访问将是愉快的前一个。 真诚的， Herman Tri Wuryanto, Executive Assistant Manager

Dear Mr. Edjo, Warmest Greeting from Mercure Grand Mirama Surabaya .... We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Herman Tri Wuryanto Executive Assistant Manager

Dear Bapak / Ibu yang terhormat, Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di Mercure Surabaya. Sangat menyenangkan bagi kami untuk menerima respond positif. Kami akan memberitahukan komentar Anda kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Herman Tri Wuryanto Executive Assistant Manager

尊敬的先生/小姐親愛的， 我們非常感謝您的意見對您在泗水美居留。非常愉快的為我們收到的反饋/正面的回應。 我們會通知您的意見對我們的團隊。我們相信，這種反饋將是一個動機，我們所有的員工，因為我們努力，不斷提高我們的服務質量。 再次感謝您告知您的經驗，我們希望您下次訪問將是為滿足作為我上次訪問。 最好的問候 Herman Tri Wuryanto Executive Assistant Manager

Dear Ibu Delyana yang terhormat, Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di Mercure Surabaya. Sangat menyenangkan bagi kami untuk menerima respond positif. Kami akan memberitahukan komentar Anda kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Herman Tri Wuryanto Executive Assistance Manager

拝啓/ MS親愛なる、 我々はメルキュールスラバヤにご滞在についてのご意見のために非常に感謝しています。私たちは正の応答を受信するための非常に楽しいです。 私たちは私たちのチームにご意見をお知らせします。我々は継続的に当社のサービスの質の向上に努め、このフィードバックは、当社のスタッフのすべての動機であると確信しています。 もう一度あなたの経験を知らせるためにあなたに感謝し、私たちはあなたの次の訪問は私の前の訪問のように満足であることを願っています。 宜しくお願いします、 Herman Tri Wuryanto Executive Assistant Manager

Dear Mr. Don, Warmest Greeting from Mercure Grand Mirama Surabaya .... We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Herman Tri Wuryanto Executive Assistant Manager

Dear Bapak Dwi, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Herman Tri Wuryanto Executive Assistant Manager