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"Our whole experience was grrat"

"Nice"

"Very disappointing stay. The room smelled of mildew, the hot water barely worked, and there were insects in the room. The continental breakfast was poor and well below expectations. The only positive was the friendly and helpful staff. I would not stay here again."

"It was our first time to a Best Western and we were quite surprised at the quality of the room and the warm yet professional staff. This establishment has Excellent standards."

"We booked this hotel at the very last minute and it completely exceeded our expectations. The hotel itself looks new and in great condition. Becky, the front desk agent, was extremely welcoming and gave us a run down of everything. Check in was smooth and easy. There was a wonderful continental breakfast of sausage, roasted potatoes and scrambled eggs. There was also a create your own waffle area, oatmeal, yogurt, muffins, an assortment of cereals, syrups and bagels. Dick helped us check out and...

"Staff were accommodating!"

"Great place. The staff, location and family atmosphere makes Captains Cove the perfect location for an old fashioned family beach vacation. After 15 years of visiting it feels like staying with friends and not just a hotel. I’ll be back soon!"

"The floor was nasty, felt damp. Used a white washcloth to wipe over floor and showed to reception person at checkout. Asked about a possible partial or full refund, was told it would take a manager's approval. Went nowhere from there. Would not recommend!"

"I just loved it here. They also had a pool and a gym (although a bit dated, was functional). The staff were amazing, friendly and very helpful. They provided a lot of snacks if you have children. Breakfast was not the greatest, but I realize that it is hard to get a quality breakfast in many hotels, so I did not hold it against them. I found enough to be satisfied."

"I live with ny daughter and 5 children. So when i get away for 1 day i love to take a bath. The bathtub in room 204 would not plug. I figured out how to makeshift...but this needs fixed. All staff was pleasant especially Chelsea the one who greeted and checked me in when i arrived. Very personable"

"Room was clean. Breakfast was not good. The only hot items were gritty scrambled eggs and sausage swimming in water and oil."

"Amazing location and great facilities."

"Staff was super friendly and helpful. Rooms are clean. Location was perfect to downtown Southport, ferry and local beaches. I’m just not a fan of in the style of air conditioning but it wouldn’t prevent us from coming back."

"The staff was courteous and helpful. The accommodations were clean. And the location was great for our trip Would stay here again."

"Staff is very nice. location is excellent. Room was very clean. no issues."

"It's a new building property and everything looks new, except the bed seems like your sleeping in a wave, should have a a firm cushion bed..I slept like 3 hours, for people that don't mind that issue, I guess it's ok.."

"Nice place to stay with pretty much everything you need . Had a great time ! Be aware that the parking deck can be a struggle with full size trucks !"

"Room was dirty damp and smelly. The efficiency kitchen was disgusting, a total joke! Arrived at midnight so no choice but to spend the night! We talked to the staff at the front desk first thing in the morning and was promised a full refund which we never received. Contacted Expedia upon returning home and refund was denied because the room key was left in the room. We were only there for 6 hrs paid $936!! Terrible experience DO NOT RECOMMEND"

"Clean"