I cannot recall the last time myself or my wife were spoken to so rudely. A simple complaint about the lack of hot water resulted in a verbal torrent of excuses, accusations, and threats.
The first family holiday we have had in two years was tainted by the manager's abrasive, harsh tone, and what should have been a carefree escape on the Sunshine Coast was clouded by worry.
Having worked in customer service myself, I was astounded by the aggressive stance taken by the male proprietor. He refused to acknowledge my reasonable expectations of hot water at night and a spa ready to go on our first of two nights away. Having dealt with his amicable, apologetic partner on the first night, I was stunned by his backpedalling on the morning, in which he stopped just short of kicking us out of the hotel.
Putting this ugly encounter behind us, we made the best of what was perfect weather and, to the owner's credit, an inviting room and rooftop spa. On checking out, I notified the managers of a part of the spa that was broken on our arrival, and left after enduring another round of excuses about the temperamental hot water system. Imagine our surprise when the manager called, while we were on our way home, to accuse us of breaking the spa part then lying about it. He threatened to charge us, also claiming our children had put soap in the spa.
Maybe hospitality is not what it once was. Chivalry may also be dead. He accused my wife of lying. Over the phone. We won't be back.