Dear Gabriella, Everyone here at the HomeTowne Studios by Red Roof Lake Charles - Sulphur was proud to see your 5/5 score. I am thrilled that you found our staff to be the best. At Red Roof, great customer service is a valuable part of our goal that we strive to fulfil and we’re happy that we achieved that with your visit. Please know that we value you as our guest and appreciate your feedback. Thank you again for sharing your review and we can’t wait to see you under our roof soon, where we can provide you with another 5-star experience. With thanks, Red Roof Management
Hello Coty, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS LAKE CHARLES - SULPHUR and I are saddened by your low score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management
Thank you, Lazerich, for taking a moment to complete our survey. The staff at the HomeTowne Studios by Red Roof Lake Charles - Sulphur and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist
Thank you for your positive rating, Zig, following your stay at the HomeTowne Studios Lake Charles - Sulphur. The staff and I were happy to see we met your expectations. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to welcoming you back in the future!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist
The staff was so sweet and helpful. I have been traveling for almost a year and this was by far the best place I have stayed. I am homeless sadly and I would do anything to stay there and work. Because having a job you are proud of means everything.
Dear Leslie,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS LAKE CHARLES - SULPHUR. It’s great to hear that you found our staff to be very hospitable in addition to our property being suitable for your accommodation needs. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof ManagementRediResponse Specialist
Dear James,We at the HOMETOWNE STUDIOS LAKE CHARLES - SULPHUR appreciates your scoring of 3/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests.Thank you again for your scoring. We hope to see you again soon.Sincerely,Red Roof Management
Dear Laketa, We at the HOMETOWNE STUDIOS LAKE CHARLES - SULPHUR appreciates your scoring of 3/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Red Roof Management
The heater did not work and the shower was cold. Miserable
Bernita
เข้าพัก 1 คืน, พฤศจิกายน 2023
การตอบกลับจาก Devorine Red Roof Management วันที่ 21 พ.ย. 2023
Thank you for taking the time to write a review of your stay, Bernita. I am disappointed to hear that the heater did not work and the shower was cold. I am so sorry for miserable this made your experience. HomeTowne Studios by Red Roof offers the basic essentials for a comfortable visit, so I will share your feedback with the property's management team in an effort for the room to be inspected. However, in future visits should you have any concerns please reach out the front desk immediately for real time assistance. Your feedback is very important to us, so thank you for sharing.We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,Devorine Red Roof ManagementRediResponse Specialist
Thanks for sharing your feedback with us, Edwin. The staff at our HomeTowne Studios by Red Roof Lake Charles - Sulphur was elated to see that we earned your perfect score. You mentioned some highlights, such as our quiet property, along with our clean rooms and good prices, which were pleasing to read.On behalf of Red Roof, we would like to thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future. Respectfully,XaoRed Roof ManagementRediResponse Specialist
Hello Barry, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS LAKE CHARLES - SULPHUR and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
การตอบกลับจาก Kamaria Red Roof Management RediResponse Special วันที่ 18 ก.ย. 2023
Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS LAKE CHARLES - SULPHUR. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 5/5 score following your stay. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria Red Roof Management RediResponse Specialist
Hello Connie, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS LAKE CHARLES - SULPHUR and I appreciate your 10/10 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
Dear Damien,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS LAKE CHARLES - SULPHUR. It's great to see you enjoyed your stay, resulting in a 5/5 score. We are proud to know you had a friendly experience with us. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
Single traveler passing through for one night’s sleep.
Check in smooth, clean room, quiet, safe and standard amenities.
Wifi an issue, but oh well.
Would stay again if i ever traverse the area again.
Dear Farron,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS LAKE CHARLES - SULPHUR. We are proud to know that your visit was quiet, safe and all the other positive comments you highlighted. However, regarding your comment that the Wifi was an issue this will be taken into consideration. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
Thank you for taking the time to write a review of your stay at HomeTowne Studios by Red Roof Lake Charles - Sulphur, Dakota. It's great to hear that everything was clean. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Devorine RediResponse Specialist
Hello Mikey,Thank you for taking the time to write a review of your stay at the HOMETOWNE STUDIOS LAKE CHARLES - SULPHUR. I am glad that everything went well for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,OliviaRediResponse Specialist
Dear Joe,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS LAKE CHARLES - SULPHUR. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our good breakfast options. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Dannielle Red Roof Management
Dear Tammy, We at the HOMETOWNE STUDIOS LAKE CHARLES - SULPHUR are disappointed to have earned your scoring of 2/10 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee RediResponse Specialist
Dear Tony, We at the HOMETOWNE STUDIOS LAKE CHARLES - SULPHUR are thrilled to have earned your scoring of 8/10 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring .We hope to see you again soon. Sincerely, Kerry-Lee RediResponse Specialist
Hello Joe,The staff at the HOMETOWNE STUDIOS LAKE CHARLES - SULPHUR and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope to see you soon. Sincerely,OliviaRediResponse Specialist
Hello Matthew, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS LAKE CHARLES - SULPHUR and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management
Hello James,It's nice to see that you found your room to be quiet, which positively impacted your stay, resulting in your 4/5 score. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thanks again, we do hope you will choose to stay with us again so we can have the opportunity to provide you with an even better experience. Sincerely, Toni-Ann RediResponse Specialist Red Roof Inn - Redroof
The staff was awesome they were so nice when i got there and when i left if im ever there again i will stay again.. they had juat cleaned the room i was in and it was freah and clean
Dear Veronica,Thank you for sharing your feedback regarding your experience at the HOMETOWNE STUDIOS LAKE CHARLES - SULPHUR. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding your highlights of how awesome our staff are and also our clean and fresh rooms.Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Recordo Rediresponse Specialist
Hello Kris,Thank you for taking a moment to complete our survey. Myself and the staff at the HomeTowne Studios by Red Roof Lake Charles - Sulphur appreciate your 10/10 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. We would love to know what went well throughout your stay and where we can improve so in the future, please consider adding comments to your survey.The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,Tianna RediResponse Specialist
Hello Francisco,Thank you for taking a moment to complete our survey. Myself and the staff at the HOMETOWNE STUDIOS LAKE CHARLES - SULPHUR are sadden by your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Recordo Rediresponse Specialist
10/10 ดีเลิศ
Johnny
24 มี.ค. 2023
ชื่นชอบ: พนักงานและบริการ
I like it
Johnny
เข้าพัก 1 คืน, มีนาคม 2023
การตอบกลับจาก Brandon C วันที่ 17 พ.ค. 2023
Thank you very much for your review! Have a wonderful day!
Hello Jammie, I received a copy of your survey, and wanted to take a moment to personally respond. I appreciate your 5/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with an even better experience. I do hope that you will return to our hotel, or any other Extended Stay locations in the future. Sincerely, Toni-Ann RediResponse Specialist
2/10 แย่มาก
LeAnn
เดินทางเพื่อธุรกิจ, เดินทางกับคู่รัก
20 ก.พ. 2023
ชื่นชอบ: ความสะอาด
ไม่ชื่นชอบ: พนักงานและบริการ
We were in room 212.
The Light looks like it was gonna end up falling on us. There is a Crack on the Toilet Bowl Lid. There was also German Roaches in the room. When we arrived there was only one pillow. We stayed 2 nights and housekeeping did not come to bring extra towels. The shower head leaks and had got water on the floor. There wasnt a phone to call the front desk. This was yet the worst stay ive ever stayed at. This wont be the last review Im going to go to head quarters with this. I want a refund!!
Dear LeAnnI appreciate you sharing your feedback following your stay at the HomeTowne Studios by Red Roof Lake Charles - Sulphur. I was saddened to read that your stay fell short of your expectations due to the insects you reported and the other concerns you highlighted that hindered your experience. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Adraine RediResponse Specialist
Hi Jose,Everyone here at the HomeTowne Studios by Red Roof Lake Charles - Sulphur was proud to see your 5/5 score. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Feedback from our guests at Red Roof is always welcome as we strive to continuously improve the quality of our services.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely,NishayeRed Roof ManagementRediResponse Specialist
8/10 ดี
Wallace
28 ม.ค. 2023
Wallace
เข้าพัก 5 คืน, มกราคม 2023
การตอบกลับจาก Carla Red Roof Management วันที่ 22 พ.ย. 2023
Hello Wallace, Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios by Red Roof Lake Charles - Sulphur and I thank you for your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof Management RediResponse Specialist
Hello Osvaldo, The staff at the HomeTowne Studios by Red Roof Lake Charles - Sulphur and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist
Hello Jasmine,Thank you for taking the time to write a review of your stay at the HomeTowne Studios Lake Charles - Sulphur. I am disappointed you had a less than satisfactory experience which prompt your 1/5 score. Please accept our apologies for the inconvenience caused by the issue you highlighted. To uphold our company's high standards, your comments will be reviewed by staff, in an effort to ensure your experience is not repeated. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Nevertheless, your feedback is critical as we strive to deliver a clean, comfortable and value- based stay to all our guests. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist
Hello Basil, Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios by Red Roof Lake Charles - Sulphur and I thank you for your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist
This place is all around horrible. The room smelled of cigarettes.
The bath room was dirty. The toilet had a ring and did not flush.
The refrigerator was noisy. The walls were dirty. Worst of all you could hear everything that was happening outside.
The floors were very dirty and towels and sheets had stains . Had a leak in bathroom sink in facuet . Maintenance put new on in and it then leaked from bottom of sink from pipes. I reported but never fixed . Wont stay there again was there to visit my family and didnt enjoy stay .
Easy check in and out! AC worked great! Nice clean sheets and towels! Room was needing painting and could have been cleaner but overall not bad for the price!