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"Reception The staff on reception went out of their way to make our stay exceptional. We travelled to Braintree to celebrate my 80th birthday as our family is somewhat scattered, with our eldest daughter living in Braintree. We had booked 3 rooms and the wonderful reception staff allowed my daughter access to each room to leave special gifts for us and balloons in my room. There was even a birthday card and prosecco from the hotel. Breakfast was delicious and plentiful, with vegetarian sausages for one of my family. In all, nothing was too much trouble. We were able to order taxi's from the hotel to the venue and the bar was open for a nightcap on our return. A huge thank you to all at the Holiday Inn Express Braintree for helping make my birthday so memorable. "

"Good quality breakfast options, and great drinks selection "

"Staff were excellent, helpful and friendly. The rooms were fairly dark which made reading difficult. My only negatives would be the bathroom was very small with no hanging space and the wet towels I’d put on the shower floor to be replaced were refolded and put back to reuse. Also, our toilet roll wasn’t replaced. These were very quickly replaced when mentioned to reception though."

"Clean room, lacking plug sockets, great for male business visitors, shocking for women with no sockets near a mirror! Comfortable and clean though, nice bar & felt safe."

"The room was clean and tidy. The bed was very comfortable and the hotel was very quiet."

"Airport "

"Great hotel, great staff "

"Great clean room"

"Clean room, very efficient service on check in,nice bar area, very quiet, perfect location to catch an early morning flight. "