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"The property was very run down . The facilities were badly looked after, if not non existent. The food was very average. The drinks were extremely overpriced. The hotel was much too expensive for what was on offer. We were expecting a spa hotel, and it definitely wasn’t. Very disappointed."

"Booked a room that was falsely advertised for 3 people but was a double bedroom. They were kind enough to provide us with an extra bed no questions asked"

"We had a great two nights. The property was beautiful, well maintained. The food was delicious, great staff."

"Lovely setting, great welcome, food superb, staff friendly and helpful We had the suite (kingfisher) which was an excellent room except for a radiator being stuck on in the bathroom. The lady in charge (lovely lass) managed to get it sorted as the outside temp was up in the 30’s!!! If I have any criticism of the room, a little use of bleach would have gone a long way but please don’t let that put you off. The place is very very good. This is our second time staying and it definitely won’t be...

"Absolutely brilliant staff! Thank you. Very clean, beautiful location and during the heatwave, the buildings were cool! Just noise from the nearby road disturbed the tranquillity at times."

"Room was clean and airy, though a bit close to street noise. Staff were personable and helpful and our meals were superb."

"Such an amazing view that I will never tire of, watching the early morning swimmers and dog walkers at 7am from the balcony - absolute tranquility."

"Conveniently located in town in Christchurch and walking distance to the marina area. Comfortable with everything you need."

"Great work stay, clean, friendly staff, great breakfast. Only downside was lack of air conditioning in the rooms (during a UK hot spell)"

"A very quirky, interesting, historical Hotel a short stroll from all the amenities that Swanage have to offer. Friendly helpful staff from start to finish, all very knowledgeable regarding the history of the hotel. It’s obviously like the forth bridge regarding the upkeep and maintenance, but that’s expected with an old building,it adds to its charm. All areas were clean and tidy. We stayed in The Louisa Lodge accommodation, slightly away from the main house, we had a Sea view across the...

"Free parking, good breakfast. All good really."

"A nice room, friendly staff, and excellent breakfast."

"It is indeed a lovely Hotel with a good location."

"Room was spacious, great shower. However the room we were in (an upgraded room) was over the kitchen and every morning at 7am something started up and all we could hear was the hum of it which is annoying when you would like a lie in. We ate both nights in the pub. The food is good but very pricey. On our 2nd night we both had a special which was gammon, 1egg, chips, pinapple and piccalily. I pointed out that it said two eggs but we only got one each. The waiter was apologetic but just said it...

"The bear was really lovely. Great friendly staff Clean room and bathroom Decor was lovely. Great touch was a welcome free drink"

"Clean room. Helpful staff. A lot of road noise in rooms at the front but peaceful with lovely views for rooms at the back of the hotel. Good buffet breakfast with gluten free options on request."

"The setting is perfect, overlooking Freshwater Bay, and the hotel has been beautifully restored. Everywhere feels very spacious and comfortable. The staff are lovely and clearly wanted us to have a wonderful experience staying at the hotel. They dealt with my irritating dietary requirements with concern and professionalism and were all friendly and helpful. I can’t wait to go back."

"Really friendly staff and nice clean room. Thank you"

"It was a small room and no air conditioner, but unfortunately the breakfast wasn’t very good! Very few things, The croissants were born, not to many varieties!"

"Very dated the room was very small and next to the bin toilet so old we wouldn’t come again and won’t recommend to anyone"