Thanks for your review Florencia, glad that you had a 5/5 stay, but we're sorry to hear that the self catering kitchen wasn't in tip-top shape during your stay. It does get a lot of use during busy spells, and it can be difficult to continuously clean when multiple guests are cooking one after the other-but we do do a full clean twice a day and check it throughout the day where possible.Hope to see you again in the future

Many thanks for your review, we hope to see you again soon!

Thank you for taking the time to share a comprehensive review of your stay with us. It is disheartening to hear that several aspects of your stay did not meet the usual high standards that we strive for and that many hundreds of other reviewers across several booking sites have experienced.We can hold our hands up when things aren't perfect and we are happy to attempt to rectify any issues when made aware of them. Thank you for bringing up the issues you reported in your room whilst you were still here- we much prefer to deal with things as and when they occur and it appears that we attended to the room issues you raised as soon as we were made aware.Our varied meals are made according to the current specifications laid out by our centralised catering department and we have many thousands of happy customers every year so please accept our apologies for the disappointment you experienced. Unfortunately we don't have a record of any complaint during your time here, so were unable to offer any kind of solution when asked for compensation two weeks after your stay.We hope that this uncommonly negative experience won't deter you from choosing YHA in the future- you may be pleased to hear that we have a brand new menu which will begin in early March.

Thank you very much for your 10/10 rating and review. Glad to see that you found our staff to be friendly and appreciated the cleanliness of the hostel. Hope to see you again soon!

Thank you Mahad, we hope to see you again soon!

Thanks Joseph, that's great advice! The hostel is almost exactly 2 miles from Stratford

Thanks Christopher, Jake is a good laugh for sure! I'll pass on your kind words!

Thanks Lucy, i'm pleased to see that you found good value in your stay!

Thanks Neil, glad to hear that you and your family/friends had a pleasant stay

Thanks for the rating!

Thanks for your review, it'ls lovely to hear that you enjoyed your stay- we are currently looking at cost effective ways of improving our car park

Thanks for your review, we're glad to hear that you enjoyed the charms of the building and found our staff to be friendly!

Thanks for your rating!

Thanks for your review!

Thanks for your review Claire, glad that you had a great stay despite some other guests being noisy!

Thank you very much for your review

Thanks for sharing your thoughts! Come back soon!

Thank you for your review, it's fantastic to hear that you enjoyed your stay in our camping pod. Dissapointing, however to hear that you did not enjoy our breakfast. If you are not a fan of the traditional English breakfast, there are a range of options including fruit, smoothies, cereal, pastries, etc.

Thank you for your review

Thank you for taking the time to let us know about your stay with us. We're glad you had a good time, and hope to possibly see you again in the future.

Thanks for leaving a review Derek!

Glad to hear you had a great value stay! It can be frustrating when others affect your stay away, so we appreciate your comments

Sounds like you had a great stay, thanks for sharing your thoughts!

Thanks Yvonne, I'm glad that you had a safe and comfortable stay. We don't have curtains on the bunks, but those who like extra privacy can book one of our great value private rooms.

Sounds like you had a pleasant stay T, thanks for your review!

Sorry that you encountered issues during your stay, we did encounter a problem with the drain in your room, but this has now been resolved. We have reviewed the lighting sensors also and this is no longer an issue. I hope you will still consider this and other YHAs in the future

Glad you enjoyed your stay, sorry if it was cold when you stayed, we'd always be happy to show our guests how to use the radiators if asked, or investigate if we are told there is an issue. We hope to welcome you back one day soon

Thankyou so much for this lovely review!! We hope you'll stay with us again in the future!

Thanks for taking the time to leave this great review, we hope to see you again in the future at one of our many hostels around the network!

Thanks for leaving this fantastic review! We're glad you had such a great stay with us and hope to see you again the next time you're in the area.