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Convenient location just above train/metro station. Room was quiet but very small and not the cleanest.
Erin
Stayed 2 nights in Apr 2024
Response from Bahar on 17 May 2024
Dear Erin, Many thanks for the feedback! I understand that we were not able to meet your expectations this time. We will definitely discuss the cleaning with our team. A good night's sleep in a cozy bed and a clean room is a must! We will take this very seriously.Hope you had a pleasant visit in Stockholm!
I was so pleased with my stay at the hotel. So reasonably priced, clean, central, and staff were lovely.
Lois
Stayed 4 nights in Mar 2024
Response from Bahar on 22 Mar 2024
Thank you so much for your wonderful feedback Lois! I will definitely share your comments with my colleagues!Looking forward to welcoming you soon again!
6/10 Okay
Momodou
Business traveller
18 Mar 2024
Liked: Cleanliness, staff & service
The place was convenient because ut is close to both the train and bus stations. However, don't like the room because it is too small for a double room, no fridge, no wardrobe to keep your clothes and no basics such as keetle, teacups etc, for tea or coffee in your room. And no complimentary bottle of water in the room. However, theroom was neat!
Momodou
Stayed 5 nights in Mar 2024
Response from Bahar on 18 Mar 2024
Thank you Momodou for your feedback!
6/10 Okay
Dawon
11 Mar 2024
Liked: Cleanliness
It was overall good, I'd give a high rating for its location but there was a weird sounds every minute like fan is malfunctioning or something that made me couldnt fall asleep well
Dawon
Stayed 2 nights in Mar 2024
Response from Bahar on 12 Mar 2024
Dear Dawon, Thank you for feedback! It means a lot to us! I am very sorry about the malfunctioning and the sound the fan made during your stay with us. I have reported this to my team and we will look into this immediately. Hope to see you again!
there were actual bed bugs…. i had to leave and request a refund and quickly find a new hotel. DO NOT GO HERE
Gina
Stayed 2 nights in Mar 2024
Response from Bahar on 11 Mar 2024
Hello Gina, Thank you for your feedback! I am so sorry about the incident. This is definitely something we take very seriously. We have of course taken all the necessary actions, the pest control company has been here already and I am very happy to share that there were no bed bugs found in the room now. I do understand the situation and I am sincerely very sorry for this. I hope you had a wonderful visit in Stockholm despite the situation. Please feel free to contact us for any further assistance.
Great staff, very tiny room that cost too much. Very noisy area, brutal traffic on one side forced me to change rooms to another side of the building with just as load traffic but at least it was steady and slightly easier to tolerate. Location and familiarity were the only reasons for choosing this place.
Charles
Stayed 2 nights in Feb 2024
Response from Bahar on 4 Mar 2024
Thank You for your feedback Charles!for your next visit I would like to suggest our rooms without window for a quiet room. The traffic can be really noisy in the city centre. Hope to see you again!
I like the location, as far as how close it is to the train and buses for the airport. Otherwise, it's not the best location. The rooms are TINY and heat was turned up to 25 or so, necessitating that I open a window, but the traffic noise outside is brutal (even with the window closed it's noisy). Staff is very helpful though. Rate is too high for such a tiny room, however.
Hotel was central, cheap and walkable to all the central attractions in stockholm.
The self checkin didn't work and tried to charge me again. I had to use the desk as you normally would. Self check in/out is a good idea. But I didn't see a member of staff about since check in so that felt peculiar for a hotel.
Stephanie
Stayed 3 nights in Feb 2024
Response from Bahar on 14 Feb 2024
Hi Stephanie, Thank you for your feedback!I am sorry that the self check in didnt work properly, we will definitely look into this. We are always here at the barception to help or assist you with anything.Im glad to hear that you were happy with our location! Hope to see you soon again!
Strange that there was no window, but other than that it was very comfortable. Good location, right next to the Arlanda express.
Edward
Stayed 3 nights in Feb 2024
Response from Bahar on 13 Feb 2024
Hello Edward,Thank you for your feedback! We have two different categories of rooms. Rooms with or without window, which are described on the website. I am glad to hear that you liked the location!Hope to welcome you soon again!
2/10 Terrible
Tinny
8 Feb 2024
Disliked: Cleanliness, staff & service
Tinny
Stayed 1 night in Feb 2024
Response from Bahar on 13 Feb 2024
Hi Tinny,Thank you for your rating, I am so sorry to hear that we didnt meet you expectations this time. Please feel free to contact us if there is anything we can do!Hope you had a great time in Stockholm!
Not sure what the standard room size is. I booked a standard room 150sq ft in the specs but when I checked in, the room was very small. I asked if the reservation has put me in an economy room instead. The front lady was very nice to put me in a bigger room.
Charles
Response from Bahar on 8 Feb 2024
Thank you for your feedback Charles, Im happy to hear that we were able to help you upon your arrival.
Perfect for people using the arlanda express or Stockholm central station. There is a door leading to the train platform right next to the hotel so you don’t have to walk on the street. Good sized room and friendly staff.
It was perfect for my needs as I needed to catch the early train to the airport. Good food options in the area. Very basic and clean room. My only minor complaint was that there was no tv remote.
Great stay. The hotel is in an excellent location and is right in the city centre. It is above the Arlanda Express train station too.
Very friendly, efficient and customer service orientated employees.
Room was small but comfortable, clean and well appointed.