Best Western Plus Kurhotel an der Obermaintherme

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Luxury
4.0 star property
9.2

Wonderful

Upscale hotel near Obermain Therme

Located close to Banz Castle and Staffelberg Klause, Best Western Plus Kurhotel an der Obermaintherme provides a swim-up bar, a poolside bar and a rooftop terrace. Active travellers can enjoy amenities, such as rowing/canoeing and cycling, at this hotel. Treat yourself to a facial, a massage or a body wrap at the on-site spa. The on-site local cuisine restaurant, Bayrisch, offers brunch, lunch, dinner, light fare and al fresco dining. Free in-room WiFi is available to all guests, along with shopping on-site and a coffee shop/cafe.

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
The current price is ฿5,622
฿6,207 total
includes taxes & fees
11 Oct - 12 Oct

Room options

Available filters for rooms
Showing 13 of 13 rooms

Superior Double Room, 1 Queen Bed, Balcony, Garden View

8.0 out of 10
Very good
(2 reviews)
  • Garden view
  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed
  • Free wired internet

Deluxe Double Room, 1 Queen Bed, Balcony (Quiet Location)

9.6 out of 10
Exceptional
(4 reviews)
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free wired internet

Comfort Double Room, 1 Queen Bed, Balcony

9.6 out of 10
Exceptional
(7 reviews)
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free wired internet

Standard Double Room, 1 Queen Bed

  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free wired internet

Executive Room, 1 Double Bed, Balcony

10.0 out of 10
Exceptional
(1 review)
  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free wired internet

Classic Room, 1 Double Bed

8.8 out of 10
Excellent
(15 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free wired internet

Standard Room, 1 Queen Bed (Larger Room)

8.0 out of 10
Very good
(1 review)
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet

1 Double Bed,Junior Suite,Balcony,Street Side,Sitting Area

  • Sleeps 2
  • 1 Double Bed
  • Free wired internet

Junior Double Room, 1 Queen Bed, Balcony

  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet

Double Room, 1 King Bed (with Sofabed)

  • 73 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

Double Room, 1 King Bed (with Sofabed)

  • 73 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

Standard Double Room (Queen)

  • Sleeps 3
  • 1 Queen Bed
  • Free wired internet

Comfort Double Room, 1 Queen Bed, Balcony

  • Sleeps 3
  • 1 Queen Bed
  • Free wired internet
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About the area

Located in Staffelstein, Best Western Plus Kurhotel an der Obermaintherme is in the city centre and on the waterfront. Banz Castle and Staffelberg Klause are notable landmarks, and if an activity is on the agenda, visit Obermain Therme. Basilica of the Fourteen Holy Helpers is another place to visit that comes recommended. Kayaking and parasailing offer great chances to get out on the surrounding water, or you can seek out an adventure with mountain biking and rock climbing nearby. Visit our Staffelstein travel guide
Map
Am Kurpark 7, Staffelstein, 96231

What's nearby

  • Obermain Therme
    3 min walk - 0.3 km
  • Mittelsee
    11 min walk - 0.9 km
  • Ostsee
    14 min walk - 1.2 km
  • Basilica of the Fourteen Holy Helpers
    8 min drive - 6.8 km
  • Banz Castle
    8 min drive - 5.8 km

Getting around

  • Bad Staffelstein Station
    4 min walk
  • Nuremberg (NUE-Nuremberg Airport)
    65 min drive

Restaurants

  • McDonald's
    5 min drive
  • Ristorante Pizzeria bei Manu
    10 min walk
  • Hopfenrebell
    4 min drive
  • Staffelberg-Klause
    13 min drive
  • Brauerei-Gasthaus Thomann
    6 min drive

About this property

Best Western Plus Kurhotel an der Obermaintherme

  • Upscale hotel near Obermain Therme
  • Located close to Banz Castle and Staffelberg Klause, Best Western Plus Kurhotel an der Obermaintherme provides a swim-up bar, a poolside bar and a rooftop terrace. Active travellers can enjoy amenities, such as rowing/canoeing and cycling, at this hotel. Treat yourself to a facial, a massage or a body wrap at the on-site spa. The on-site local cuisine restaurant, Bayrisch, offers brunch, lunch, dinner, light fare and al fresco dining. Free in-room WiFi is available to all guests, along with shopping on-site and a coffee shop/cafe.
  • Other perks at this hotel include:
    • An indoor pool and outdoor pool access nearby, along with a lazy river, sunloungers and a swim-up bar
    • Free self-parking and valet parking
    • Full breakfast (surcharge), bike hire and hot springs on-site
    • An outdoor tennis court, motorhome/coach/lorry parking and access to a nearby indoor pool
    • Guest reviews speak highly of the helpful staff
  • Room features
  • All 136 rooms feature comforts, such as premium bedding and pillow menus, as well as perks, such as laptop-friendly workspaces and air conditioning.
  • Other amenities include:
    • Hypo-allergenic bedding, Egyptian cotton sheets and pillowtop mattresses
    • Free toiletries and hairdryers
    • 40-inch flat-screen TVs with premium channels
    • Free infant beds, tablet computers and heating

Awards and affiliations

  • Eco-certified property
  • This property is certified by this third-party sustainability certification scheme: DEHOGA Umweltcheck. For more information on what this certification requires and verifies, please visit their website.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • RV/bus/lorry parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to noon on weekends; EUR 29 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Coffee and tea in common areas

Restaurants on site

  • Bayrisch

Things to do

  • 5 hot tubs
  • Bicycle rentals
  • Full-service spa
  • Gym
  • Hot spring
  • Indoor pool
  • Indoor pool (guest access)
  • Lazy river
  • Library
  • Outdoor pool (guest access)
  • Outdoor tennis court
  • Rowing/canoeing
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Access to nearby outdoor pool
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Lazy river

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (2,368 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • On a lake
  • Picnic area
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • 7 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot spring
  • Hot springs open from 8:00 AM - 9:00 PM
  • Hot springs water temperature - 36 ºC
  • Hot stone massages
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Grab bar in shower (70 centimetre high)
  • Hand-held showerhead
  • Handrails in stairways (80 centimetre high)
  • Height-adjustable showerhead
  • Lift (80 centimetre wide door)
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (76 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 3 floors
  • Banquet hall
  • Built in 1990
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with premium cable channels
  • Pay films
  • Tablet computer

Food and drink

  • Espresso maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 5:30 AM

Early check-in subject to availability

Early check-in is available for a fee

Minimum check-in age - 18

Check-out

Check-out before 11 AM

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the train station; to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 25 per pet, per night

Service animals are welcome, and are exempt from fees

Welcoming dogs and cats only

Up to 10 kg per pet

Restrictions apply; for more information contact the property on the number on the booking confirmation

Food and water bowls are available

Children and extra beds

Children are welcome

1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are available for EUR 80.0 per day.

Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Christmas Eve (24 December) Gala Dinner per adult: EUR 999
  • Christmas Eve (24 December) Gala Dinner per child: EUR 888 (from 1 to 12 years old)
  • New Year's Eve (31 December) Gala Dinner per adult: EUR 999
  • New Year's Eve (31 December) Gala Dinner per child: EUR 888 (from 1 to 12 years old)
  • A tax is imposed by the city: EUR 2.50 per person, per night for adults; EUR 1.75 per night for guests aged 14-17 years old. This tax does not apply to children under 14 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: from approximately EUR 29 per person
  • Pet fee: EUR 25 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: EUR 80.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

Pool access available from 6:30 AM to 10:00 PM
Hot springs access available from 8:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property class

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.

Frequently asked questions

Does Best Western Plus Kurhotel an der Obermaintherme have a pool?

Yes, this property has an indoor pool and outdoor pool access. Pool access is from 6:30 AM to 10:00 PM.

How much does it cost to stay at Best Western Plus Kurhotel an der Obermaintherme?

As of 18 Sep 2026, prices found for a 1-night stay for 2 adults at Best Western Plus Kurhotel an der Obermaintherme on 11 Oct 2026 start from ฿5,622, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Best Western Plus Kurhotel an der Obermaintherme pet-friendly?

Yes, Best Western Plus Kurhotel an der Obermaintherme allows cats and dogs with a maximum weight of up to 10 kg per pet. There's a fee of EUR 25 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking at Best Western Plus Kurhotel an der Obermaintherme?

Self-parking and valet parking are free at this property.

What time is check-in at Best Western Plus Kurhotel an der Obermaintherme?

Check-in start time: 3 PM; check-in end time: 5:30 AM. A fee applies for early check-in (subject to availability).

What time is check-out at Best Western Plus Kurhotel an der Obermaintherme?

Checkout is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Best Western Plus Kurhotel an der Obermaintherme located?

Located in the heart of Staffelstein, this spa hotel is 0.3 mi (0.4 km) from Obermain Therme, and within 3 mi (5 km) of Banz Castle and Staffelberg Klause. Basilica of the Fourteen Holy Helpers is 3.5 mi (5.7 km) away. Bad Staffelstein Station is only a 4-minute walk.

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Reviews

Best Western Plus Kurhotel an der Obermaintherme Reviews

9.2

Wonderful

9.4

Cleanliness

8.8

Location

9.2

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 201 out of 302 reviews
Rating 8 - Good. 72 out of 302 reviews
Rating 6 - Okay. 17 out of 302 reviews
Rating 4 - Poor. 5 out of 302 reviews
Rating 2 - Terrible. 7 out of 302 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Very good hotel,staff,service wonderful
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent 3 nights at the property and were pleased from check in to check out. We chose this property mainly because of the spa access. You pay a little extra for the spa package but it is well worth it. The front desk staff were pleasant and helpful with all my questions. The room was large and well appointed. The breakfast was great. We are already planning a return trip for next year.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very enjoyable stay everybody was very friendly, The food and service were excellent Great location would highly recommend
Stayed 5 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great spacious hotel, great staff.

Lovely clean, modern hotel, spacious rooms, great staff, fantastic breakfast selection and lovely evening meals.
Stayed 4 nights in Apr 2024
Verified review

10/10 Excellent

Liked: Amenities
Access to pools, sauna Fantastic breakfast
Stayed 4 nights in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the morning view of the mountain out the window,
Stayed 3 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was to the point. Great breakfast, friendly staff, very clean and great location. The ramp directly to the Obermain Thermen was a highlight. Happy to go again!
Stayed 3 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Staff & service, amenities, property conditions & facilities
Excellent spa and connection to thermo
Stayed 3 nights in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

AMAZING

GREAT AMAZING HOTEL. A bit pricey but for the comfort and location for spa it's GREAT! Breakfast buffet is the best one I have ever been to. They have everything you would want for breakfast. It also has the BEST times until 1100 weekdays and noon weekends. AMAZING. I highly recommend. The spa was NOT the best. To get drinks you either go to the restaurant or a small bar in spa area. The bar was the smallest I have ever seen and way too SMALL for the amount of visitors and the size of spa. It had a very SMALL pool to walk up too but it was always pretty full and DEFINITELY understaffed!
Stayed 2 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous hotel, can't wait to come back. We loved everything!!
Stayed 5 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommend

Always stay when on business in Germany. Lovely place with great friendly staff
Stayed 3 nights in Jun 2022
Verified review

4/10 Poor

Multiple errors with wifi and a long waiting time when checking out as a guest was chitchating abt christmas calendar
Stayed 1 night in Dec 2025
Verified review

6/10 Okay

Liked: Cleanliness, amenities
Disliked: Staff & service
Check in required extensive information on a tablet, passport numbers dates etc. Hard sell for 29 € breakfast every day. Hard sell to upgrade room 110€ extra. Impatient person behind me was engaged while I was still talking to the clerk. Extra staff in back would not assist. I had questions unanswered. Directions to room are incorrect. I carried many heavy pieces of luggage up staircases instead of being told the elevator went directly from the garage to our room. Signage for elevator doesn't exist. Staff don't even know it's there. No luggage rack in room. No phone in room to communicate. Walked back to front desk to ask for luggage rack which was declined but I could upgrade room for 110€ to get one. There is a tablet in the room you're supposed to use to communicate. It's in Deutsche so useless to us. Staff wasn't particularly friendly. Rarely saw a smile.
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ein wirklich tolles Hotel! Super freundliches Personal, ein wunderbares Frühstück mit sehr viel Auswahl und sogar die Möglichkeit, Eierspeisen frisch zu bestellen. Die Therme ist über einen direkten Weg vom Hotel aus erreichbar, was sehr praktisch ist. Im Zimmer gibt es eine Badetasche mit Bademantel und Handtüchern, die täglich gewechselt werden können. Das Zimmer war sauber, schön und komfortabel. Auch der Service war top und die kostenlosen Parkplätze sind ein großes Plus. Wir waren rundum zufrieden und kommen gerne wieder!
Stayed 2 nights in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Wellness ist mit einigen Zimmerkategorien nicht inklusive. Das sollte man im Vorfeld auf alle Fälle recherchieren, bzw. sollte das Hotel im eigenen Interesse deutlicher bei der Buchung hervorheben. Das Hotel an sich ist sehr zu empfehlen.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es war auch diesmal wieder eine Freude im Kurhotel Gast zu sein. Immer wieder eine schöne erlebnisreiche Auszeit. Als Sauna Gast der Therme, liebe ich die Bequemlichkeit von gebackter Saunatasche und Bademantel Gang. Im Hotel werden Freundlichkeit und Sauberkeit groß geschrieben das Frühstück ist nicht zu toppen....ich bin immer wieder gern da
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es hat mir sehr gut gefallen. Besonders ist der Bademntelgang zur Therme zu erwähnen. Das Personal war überaus freundlich und das Frühstück, dem Preis angemessen, gut und abwechslungsreich. Ich werde das Hotel wieder besuchen.
Stayed 3 nights in Jul 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Amenities
!!!Achtung!!! Sauna, Pool, Therme sind erst ab Zimmerkategorie Comfort im Preis enthalten. Bei Zimmerkategorie Comfort kostet der Thermeneintritt mit Sauna 35€ extra! Selbst die Hauseigene sauna kostet 25€ extra. Das Zimmer an und für sich ist ganz gut. Eine Minibar gibt es nicht dafür aber einen Safe. Endlich mal ein Zimmer mit richtiger Beleuchtung im gesamten Raum. Auf meinem Klimaanlagen Bedienteil stand eine Warnmeldungssymbol und ich konnte nicht vom Heizmodus auf kühlen wechseln. Daher war es im Zimmer warm und stickig durch die darauf stehende Abendsonne. Nach einem Zimmerwehsel auf die andere Gebäudeseite war es minimal kühler aber die Klimaanlage ging auch nicht. Die Beworbene Espressomaschine die im Zimmernamen aufgeführt ist und auf Bildern mit einer Kapselmaschine abgebildet wurde, ist vor Ort nur ein Wasserkocher mit Instantkaffeepulver Schwarz. Vom Rezeptionisten kamen leider selbstständig keine Informationen. Alles musste erfragt werden. Dafür bekam ich ein kleines Heft ausgehändigt mit Informationen zu Frühstück(29€), Sauna etc. Parken ist einfach und kostenfrei in der Tiefgarage möglich. Hier gibt es Reinigungsmittel für die Scheibe. Netter Schreibtisch im Zimmer mit großem Mülleimer. Aber kein Telefon mehr vorhanden.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Einzigartig ist für mich, ist der Bademantel Gang in die Obermaintherme. Die Badetasche dazu steht bei Anreise im Zimmer bereit....man kann den Aufenthalt in der weitläufigen Saunalandschaft unterbrechen, wenn man in's Hotel möchte um trotzdem später wieder zukommen. Das Frühstück ist außergewöhnlich sehr gut....vielen lieben Dank an alle Angestellten vom Hotel, die dazu beigetragen das der Aufenthalt zum positiven Erlebnis wird.
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Absolut
Stayed 1 night in Feb 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities
Hallo Hesham, vielen Dank für Ihre Nachricht. Mit der pauschalen Begründung „gebuchte Tarifbestimmungen“ bin ich nicht einverstanden und lege hiermit ausdrücklich Widerspruch gegen die Ablehnung der Erstattung ein. Das Hotel wirbt öffentlich mit „Wellness & Spa“. Vor Ort wurde mir jedoch erst an der Rezeption mitgeteilt, dass die Nutzung des Wellnessbereichs zusätzlich 25 € kostet. Dieser wesentliche Kostenpunkt war im Buchungsprozess weder transparent noch deutlich hervorgehoben. Für mich war die Sauna-Nutzung der ausschlaggebende Buchungsgrund. Eine nachträgliche Berufung auf „Kleingedrucktes“ ersetzt keine klare und verständliche Preistransparenz im Buchungsvorgang. Ich habe das Hotel unmittelbar verlassen, nachdem mir mitgeteilt wurde, ich könne „auch ein anderes Hotel nehmen“, da keinerlei Kulanz angeboten wurde. Trotz Nichtinanspruchnahme der Leistung wurde meine Kreditkarte belastet. Ich fordere daher: 1. Eine schriftliche, nachvollziehbare Begründung mit konkretem Verweis auf die angeblich akzeptierten Tarifbedingungen (inklusive Screenshot oder Dokumentation des Buchungszeitpunkts). 2. Eine erneute Prüfung unter Berücksichtigung der irreführenden Darstellung des Wellnessangebots. 3. Die vollständige Rückerstattung des belasteten Betrages innerhalb von 7 Werktagen. Sollte keine zufriedenstellende Lösung erfolgen, werde ich: • ein offizielles Chargeback-Verfahren über mein Kreditkarteninstitut einleiten, • den Vorgang der Verbraucherzentrale melden, • sowi
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
eins der schönsten Hotels die ich kenne - alles super
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Zimmer ist top und Zugang zur Therme sehr praktisch, das Essensangebot war allerdings enttäuschend
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Wir hatten einen sehr schönen Aufenthalt, besonders hat uns der direkte Zugang zur Obermaintherme gefallen.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Mein Zimmer war 14:00 Uhr schon bereit und ich konnte für 10€ Aufpreis sofort einchecken....Parkplätze ausreichend und inklusiv vorhanden.....der Bademantel Gang zur Therme großartig.....tolles Frühstück....komme gerne wieder......Danke für die schöne Auszeit
Stayed 1 night in Nov 2025