ล็อบบี้

รีวิว เรดรูฟอินน์ พลัส+ เซนต์หลุยส์ - วนอุทยาน/แฮมป์ตันอเวนิว

2.5 out of 5

รีวิว

6.0
คะแนน 10 - ดีเลิศ 174 จาก 1001 รีวิว" "
คะแนน 8 - ดี 230 จาก 1001 รีวิว" "
คะแนน 6 - พอใช้ 206 จาก 1001 รีวิว" "
คะแนน 4 - แย่ 160 จาก 1001 รีวิว" "
คะแนน 2 - แย่มาก 231 จาก 1001 รีวิว" "

6.4/10

ความสะอาด

7.2/10

พนักงานและบริการ

5.6/10

สิ่งอำนวยความสะดวก

6.0/10

สภาพของที่พักและสิ่งอำนวยความสะดวก

6.0/10

ความเป็นมิตรต่อสิ่งแวดล้อม

รีวิว

6/10 พอใช้

Dalton, Overland

เดินทางกับครอบครัว
ไม่ชื่นชอบ: สิ่งอำนวยความสะดวก
Always had to switch rooms from not being cleaned
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก LaTunde RediResponse Specialist วันที่ 27 เม.ย. 2024
Dear Dalton,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ ST LOUIS - FOREST PARK/ HAMPTON AVE. We value you as our guest and welcome your 3/5 score. At Red Roof, it's disheartened to read that you had to switch room due to the cleanliness. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

8/10 ดี

Darren

เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Dannielle Rediresponse Specialist วันที่ 26 เม.ย. 2024
Hello Darren, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ ST LOUIS - FOREST PARK/ HAMPTON AVE and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

10/10 ดีเลิศ

Tim

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Oshane RediResponse Specialist วันที่ 22 เม.ย. 2024
Hello Tim, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ ST LOUIS - FOREST PARK/ HAMPTON AVE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

4/10 แย่

Amanda

ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Nishaye RediResponse Specialist วันที่ 20 เม.ย. 2024
Hello Amanda, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn PLUS+ St Louis - Forest Park/ Hampton Ave. We are sorry you had a less than satisfactory experience, prompting your 2/5 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 ดีเลิศ

Eduardo

เดินทางกับครอบครัว
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Good place to stay
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Xao RediResponse Specialist วันที่ 15 เม.ย. 2024
Thanks for sharing your feedback with us, Eduardo. The staff at our Red Roof Inn PLUS+ St Louis - Forest Park/ Hampton Ave was elated to see that we earned your 5/5 score. You indicated that our location was a good place to stay, which was pleasing to read.On behalf of Red Roof, we would like to thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Respectfully,XaoRed Roof ManagementRediResponse Specialist

10/10 ดีเลิศ

Andrea

ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Adraine Rediresponse Specialist วันที่ 8 เม.ย. 2024
Hello Andrea, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ ST LOUIS - FOREST PARK/ HAMPTON AVE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

8/10 ดี

Dan

เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก LaTunde RediResponse Specialist วันที่ 27 เม.ย. 2024
Hello Dan,, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ ST LOUIS - FOREST PARK/ HAMPTON AVE and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 ดีเลิศ

Victoria

เดินทางกับครอบครัว
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Overall, my stay was great! The room, property, and lobby were all clean and presentable. My only complaint would be the bathroom door in my room. It was off balance which caused it to not close. But it wasn’t a huge problem since we only stayed one night. All staff that I encountered were welcoming and had good character. I would recommend this hotel to any friends and family.
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Gabrielle RediResponse Specialist วันที่ 1 เม.ย. 2024
Thank you for taking a moment to leave a review, Victoria. The staff and I at the Red Roof Inn PLUS+ St Louis - Forest Park/ Hampton Ave appreciate your 5/5 score following your stay. I am happy that our room, lobby and the other highlights made your stay a great one. However, you stated that you were not fond of the bathroom door. Your satisfaction is important to Red Roof, so we will be taking the feedback you provided into consideration in an effort to make improvements to ensure we offer an exceptional experience for our guests in the future. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

2/10 แย่มาก

Dustin

เดินทางเพื่อธุรกิจ, เดินทางกับครอบครัว
ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
- People seem to be living in hotel - loud music People hagin out in front of the there room with door open, plenty of smoke coming from room - trash all around on ground and outside rooms - all trash cans over flowing around hotel - paint peeling and mildew in room
การตอบกลับจาก Gabrielle RediResponse Specialist วันที่ 30 มี.ค. 2024
Dear Dustin,Thank you for your review following your stay at Red Roof Inn PLUS+ St Louis - Forest Park/ Hampton Ave. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the loud music, the uncleanliness and the other listed issues hindered your stay, which was saddening to read. Guest insight plays a vital role in our goal to improve our Red Roof brand, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future.With thanks, Gabrielle Red Roof Management RediResponse Specialist

10/10 ดีเลิศ

Heather

เดินทางกับครอบครัว
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
Bathroom was way too small to even take a shower. Otherwise everything was clean and tidy and ready for an overnight stay
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Chirell RediResponse Specialist วันที่ 29 มี.ค. 2024
Dear Heather,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ St Louis - Forest Park/ Hampton Ave. It is very rewarding to read that you had a great encounter with us, and we really appreciate your kind comments about our clean environment. You indicated that you were unsatisfied with the size of the bathroom. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next stay.Sincerely,ChirellRed Roof ManagementRediResponse Specialist

4/10 แย่

Kaylene

ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: ความสะอาด
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Tianna RediResponse Specialist วันที่ 26 มี.ค. 2024
Hello Kaylene,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ St Louis - Forest Park/ Hampton Ave and I are saddened to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,TiannaRed Roof ManagementRediResponse Specialist

10/10 ดีเลิศ

Rocky, Poplar Bluff

เดินทางเพื่อธุรกิจ, เดินทางกับครอบครัว
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
Great place to stay
เข้าพัก 3 คืน, มีนาคม 2024
การตอบกลับจาก Carla RediResponse Specialist วันที่ 21 มี.ค. 2024
Dear Rocky,Thank you for taking the time to tell us about your experience at the Red Roof Inn PLUS+ St Louis - Forest Park/ Hampton Ave. I am glad to see that our hotel was to your liking as you mentioned that it is a great place to stay. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.We hope to continue to provide great experiences for you. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist

6/10 พอใช้

Loyd

ชื่นชอบ: ความสะอาด, พนักงานและบริการ
It was clean, just needing room to be updated
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Oshane RediResponse Specialist วันที่ 18 มี.ค. 2024
Dear Loyd, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF PLUS+ ST LOUIS - FOREST PARK/ HAMPTON AVE regarding the cleanliness and updated rooms. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

8/10 ดี

Rachel

เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Oshane RediResponse Specialist วันที่ 18 มี.ค. 2024
Hello Rachel, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ ST LOUIS - FOREST PARK/ HAMPTON AVE and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

10/10 ดีเลิศ

DIANA

เดินทางเพื่อธุรกิจ, เดินทางกับคู่รัก
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
ไม่ชื่นชอบ: สิ่งอำนวยความสะดวก
Great value. I didn’t expect much but I could see they are upgrading and improving
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Oshane RediResponse Specialist วันที่ 17 มี.ค. 2024
Dear Diana, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF PLUS+ ST LOUIS - FOREST PARK/ HAMPTON AVE regarding the great value. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

10/10 ดีเลิศ

Kevin

เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Adraine Rediresponse Specialist วันที่ 7 เม.ย. 2024
Hello Kevin, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ ST LOUIS - FOREST PARK/ HAMPTON AVE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

10/10 ดีเลิศ

lamettia

เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Gabrielle RediResponse Specialist วันที่ 2 เม.ย. 2024
Thank you for taking a moment to leave a review, Lamettia. The staff and I at the Red Roof Inn Myrtle Beach Hotel - Market Common appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

2/10 แย่มาก

James

ไม่ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Old motel with full time residents....no towels.....no shampoo....half used tooth paste left behind....dirty sheets....whole place smelled like weed inside and out.... people fixing cars in parking lot....unable to cancel left after one of my two days
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก Sharma RediResponse Specialist วันที่ 12 มี.ค. 2024
Thank you, James, for writing to us about your recent stay at our hotel RED ROOF PLUS+ ST LOUIS - FOREST PARK/ HAMPTON AVE. We are utterly disappointed to learn that you encountered these distasteful situations during your recent visit. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. I'll bring these matters to management's attention for further review. We ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations. Sincerely, Sharma Red Roof Management RediResponse Specialist

8/10 ดี

Michael

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Litter on property likely blown in since it was windy. Staff was friendly. Had a mix-up on my reservation that was resolved by the manager upon me going to the front desk. All in all, I’d recommend this location and will return to stay here again.
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Red Roof Management วันที่ 11 มี.ค. 2024
Dear Michael,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ ST LOUIS - FOREST PARK/ HAMPTON AVE. I am happy you were pleased with our friendly staff, who was able to fix the mix up on your reservation. However, you indicated that there was litter on the property likely caused by the wind, which was truly disheartening to hear. Nevertheless, feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediresponse Specialist

8/10 ดี

Debra

เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Gabrielle RediResponse Specialist วันที่ 2 เม.ย. 2024
Thank you for taking a moment to leave a review, Debra. The staff and I at the Red Roof Inn PLUS+ St Louis - Forest Park/ Hampton Ave appreciate your 4/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

10/10 ดีเลิศ

Arthur

เดินทางกับคู่รัก
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
Everything was great and we will go back
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Nishaye RediResponse Specialist วันที่ 2 มี.ค. 2024
Hello Arthur, Thank you for taking the time to tell us about your experience at the Red Roof Inn PLUS+ St Louis - Forest Park/ Hampton Ave. We are happy to hear that you enjoyed all aspects of your stay. I can't begin to express how much it means to our Red Roof management to hear from guests like you who had a great experience. We're glad you had a great time with us, and we look forward to serving you again.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

6/10 พอใช้

Cornillius

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Oshane RediResponse Specialist วันที่ 26 ก.พ. 2024
Hello Cornillius, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ ST LOUIS - FOREST PARK/ HAMPTON AVE and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

4/10 แย่

Bre

Showing rooms available when fully booked. Was turned away at the front desk.
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Sharma RediResponse Specialist วันที่ 19 ก.พ. 2024
Thank you for taking a moment to leave a review, Bre. The staff and I at the RED ROOF PLUS+ ST LOUIS - FOREST PARK/ HAMPTON AVE were disappointed to see your 2/5 score. You indicated that the rooms were showing available when fully booked and you were turned away by the front desk. Your satisfaction is important to Red Roof, so I sincerely apologize for any inconvenience caused. Please know that we value you as our guest and appreciate your feedback. I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future.Sincerely, Red Roof Management

10/10 ดีเลิศ

Simone

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Carla RediResponse Specialist วันที่ 6 ก.พ. 2024
Hello Simone, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ St Louis - Forest Park/ Hampton Ave and I appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist

8/10 ดี

Michael

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
.
เข้าพัก 2 คืน, มกราคม 2024
การตอบกลับจาก Chevanese RediResponse Specialist วันที่ 1 ก.พ. 2024
Thank you, Michael, for being our guest at the Red Roof PLUS+ St Louis - Forest Park/ Hampton Ave . We value you as our guest and welcome your 4/5 rating. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

6/10 พอใช้

Claire

เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Xao RediResponse Specialist วันที่ 31 ม.ค. 2024
I appreciate the time that you took to share your sentiments with us, Claire. Our team at the Red Roof Inn PLUS+ St Louis - Forest Park/ Hampton Ave appreciated your 6/10 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,Red Roof Management

8/10 ดี

ผู้เข้าพักจริง

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก, ความสะดวกสบายของห้องพัก
Great Clean Stay
Great stay, very easy, room was nice and clean.
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Xao RediResponse Specialist วันที่ 31 ม.ค. 2024
Hi Valued Guest,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn PLUS+ St Louis - Forest Park/ Hampton Ave with us. It was so rewarding to see that we earned your 8/10 score with our nice and clean rooms. Red Roof strives to provide guests with a great stay, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,Red Roof Management

2/10 แย่มาก

J

เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Carla RediResponse Specialist วันที่ 31 ม.ค. 2024
Hello J, Thank you for taking a moment to complete our survey. At the Red Roof Inn PLUS+ St Louis - Forest Park/ Hampton Ave we strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

2/10 แย่มาก

sherry

ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก, ความสะดวกสบายของห้องพัก
don't stay here!
I looked at 3 rooms which were dirty, smelled or the front door did not securely close. I finally just asked for my money back.
เข้าพัก 3 คืน, มกราคม 2024
การตอบกลับจาก Adraine Rediresponse Specialist วันที่ 24 ม.ค. 2024
Hello Sherry,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ St Louis - Forest Park/ Hampton Ave and I are disappointed in your low rating. I am sorry to read that you were disappointed with the smell of the room, the lack of cleanliness and the other concern you described. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. I will share your comments with our team.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof ManagementRediresponse Specialist

10/10 ดีเลิศ

Karen

เดินทางเพื่อธุรกิจ, เดินทางกับครอบครัว, เดินทางกับคู่รัก
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
เข้าพัก 2 คืน, มกราคม 2024
การตอบกลับจาก Adraine Rediresponse Specialist วันที่ 21 ม.ค. 2024
Hello Karen,Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ ST LOUIS - FOREST PARK/ HAMPTON AVE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof ManagementRediresponse Specialist

8/10 ดี

kelvin

ชื่นชอบ: ความสะอาด, ความสะดวกสบายของห้องพัก
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Xao RediResponse Specialist วันที่ 20 ม.ค. 2024
I appreciate the time that you took to share your sentiments with us, Kelvin. Our team at the Red Roof Inn PLUS+ St Louis - Forest Park/ Hampton Ave appreciated your 8/10 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,Red Roof Management

6/10 พอใช้

BIN

เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Xao RediResponse Specialist วันที่ 14 ม.ค. 2024
I appreciate the time that you took to share your sentiments with us, Bin. Our team at the Red Roof Inn PLUS+ St Louis - Forest Park/ Hampton Ave appreciated your 3/5 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,Red Roof Management

8/10 ดี

Dalton

เดินทางกับครอบครัว
ไม่ชื่นชอบ: ความสะอาด
Could be better
I had to switch three different rooms due to never being cleaned as well as lack of towels toilet paper etc when asked for it lack of receiving blood stains on the sheets had to pay $150 for a deluxe room that didn't exist because all the rooms are the exact same so I would like my 150 back please
เข้าพัก 6 คืน, ธันวาคม 2023
การตอบกลับจาก Linton Rediresponse Specialist วันที่ 10 ม.ค. 2024
Dear Dalton,Thank you for telling us about your recent visit to RED ROOF PLUS+ ST LOUIS - FOREST PARK/ HAMPTON AVE. We value you as our guest and welcome your 8/10 score. However, you mentioned that the possible stained sheets and the lack of toiletries were the downsides of your stay. As it pertains to a refund or dispute of the charges, please feel free to contact your booking source for further assistance. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.Thank you again for sharing your experience with us. Our team at Red Roof would love to see you again, should your travels bring you back to our area.Sincerely,Red Roof Management

2/10 แย่มาก

Amy

เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Carla RediResponse Specialist วันที่ 10 ม.ค. 2024
Hello Amy, Thank you for taking a moment to complete our survey. At the Red Roof Inn PLUS+ St Louis - Forest Park/ Hampton Ave we strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

4/10 แย่

Stacy

ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
Dresser drawer was broken. Room was hot and ac did not work. 3am wakeup from kids passing my room and knocking on the door. They charged a deposit and then cpuldnt tefund it. Shower worked well. Bed was comfortable.
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Carla RediResponse Specialist วันที่ 10 ม.ค. 2024
Dear Stacy,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ St Louis - Forest Park/ Hampton Ave . We are sorry you had a less than satisfactory experience, prompting your 2/5 rating. You indicated that you were unsatisfied with your stay as the dresser drawer was broken, unable to have your deposit refunded and the other concerns you listed is truly regrettable. Nevertheless, we are glad to see that you were pleased with the shower and the comfort of the bed. I will be sharing your feedback with management to ensure that your concerns are addressed. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

10/10 ดีเลิศ

Anthony

เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Carla RediResponse Specialist วันที่ 21 ธ.ค. 2023
Hello Anthony, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ St Louis - Forest Park/ Hampton Ave and I appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we re happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist

10/10 ดีเลิศ

Anthony

เดินทางกับครอบครัว
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Very clean and in good area
เข้าพัก 2 คืน, ธันวาคม 2023
การตอบกลับจาก Carla RediResponse Specialist วันที่ 10 ธ.ค. 2023
Dear Anthony,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ St Louis - Forest Park/ Hampton Ave. I am glad to read that you were pleased with the cleanliness of our hotel and our location as it is in a good area. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

10/10 ดีเลิศ

Jennifer

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก
Los empleados son excelentes muy atentos 😍
การตอบกลับจาก Adraine Rediresponse Specialist วันที่ 12 ก.พ. 2024
Hola Jennifer,Gracias por tomarse un momento para completar nuestra encuesta. El personal de RED ROOF PLUS+ ST LOUIS - FOREST PARK/ HAMPTON AVE y agradezco su puntuación de 5/5 después de su estancia. Me alegra saber que encontró que el personal fue excelente y muy atento. Los comentarios de nuestros huéspedes siempre son bienvenidos en Red Roof ya que nos esforzamos por mejorar continuamente la calidad de nuestros servicios.En su próxima estadía, si tiene algún problema mientras esté con nosotros, comuníquese con nuestra recepción de inmediato para que podamos solucionar el problema y garantizar su satisfacción. ¡Gracias de nuevo y esperamos que nos visite nuevamente en su próximo viaje!Sincerely,AdraineRed Roof Management Rediresponse Specialist

6/10 พอใช้

Dorothy

เดินทางเป็นกลุ่ม
ชื่นชอบ: ความสะดวกสบายของห้องพัก
Hot chocolate run.
Walked in office and stood right right in front of associate that had head phones on and was playing on his phone took about 5 minutes for him to look up and see us, he did change our room to lower level upon asking but the key card did not work it took three times going back before it worked then we went out to dinner and came back and it didn’t work again the bathroom door was falling off the hinges on a good note beds was comfortable and you could smell the bleach.
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Nishaye RediResponse Specialist วันที่ 6 ธ.ค. 2023
Hello Dorothy, Thank you for taking the time to tell us details about your experience at the Red Roof Inn PLUS+ St Louis - Forest Park/ Hampton Ave. Please accept our sincerest apologies for the less than ideal encounter you had at the front desk and the keys not working to your liking. However, It's great to hear that despite the concerns you had, you loved the comfort of the beds. We value your feedback and will address the issues with our Red Roof team to ensure improvements are made.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

4/10 แย่

Tasheena

เดินทางกับครอบครัว
ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Good location, friendly staff, easy parking access, but on the downside stains on sheets, Broken towel racks and shower fixtures towels were dirty in the restroom cups had used cigarette butts and there was a strong unpleasant odor like mold or mildew.
เข้าพัก 4 คืน, พฤศจิกายน 2023
การตอบกลับจาก Chirell RediResponse Specialist วันที่ 4 ธ.ค. 2023
Dear Tasheena,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ St Louis - Forest Park/ Hampton Ave. I am thrilled to read your kind words about our good location, friendly staff and easy parking access. We are sorry you had a less than satisfactory experience, prompting your 2/5 rating. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described regarding broken towel racks, unclean shower fixtures, possible mold odor and the other concerns you highlighted. To uphold our company’s high standards I’ve shared your encountered with management to ensure your satisfaction. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests.It would be our pleasure to have you stay with Red Roof again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,ChirellRediResponse Specialist

6/10 พอใช้

Chris

ไม่ชื่นชอบ: สิ่งอำนวยความสะดวก
Clean but dated property. The premium room is a waste of money. No snacks and the “spa like” bathroom is a joke.
เข้าพัก 1 คืน, พฤศจิกายน 2023
การตอบกลับจาก Brian วันที่ 5 ธ.ค. 2023
Thank you for your review, we appreciate your feedback. We are scheduled for a renovation next year so we hope you will stay with us again in the future.

6/10 พอใช้

Anel

เดินทางเพื่อธุรกิจ
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก
Baseboards are missing and bed sheets have stains on it and tv channels u got to pay for to watch a movie and water pressure is weak and when u use toilet u have to stay there and hold the thing to flush everything if not will be flushing fuw times that’s how was my stay and I head premium room so it should be at least better than regular room
เข้าพัก 1 คืน, พฤศจิกายน 2023
การตอบกลับจาก Nishaye RediResponse Specialist วันที่ 28 พ.ย. 2023
Dear Anel,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ St Louis - Forest Park/ Hampton Ave. We regret to discover that you weren’t thoroughly impressed with us during your most recent stay. I'm truly dishearten to read that the amenities weren't working to your liking. On your next stay should you need any assistance with our amenities, please speck with our front desk personnel immediately so we can take care of the issue to ensure your comfortable. Your feedback is important to us and your comments will be shared with our Red Roof management in an effort to address your concerns.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

8/10 ดี

Danny

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
Good value
เข้าพัก 1 คืน, พฤศจิกายน 2023
การตอบกลับจาก Carla RediResponse Specialist วันที่ 28 พ.ย. 2023
Dear Danny,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ St Louis - Forest Park/ Hampton Ave. I am happy to see the value to price ratio met your expectations, prompting your 4/5score. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

4/10 แย่

ผู้เข้าพักจริง

ไม่ชื่นชอบ: พนักงานและบริการ, ความสะดวกสบายของห้องพัก
เข้าพัก 1 คืน, พฤศจิกายน 2023
การตอบกลับจาก Carla Red Roof Management วันที่ 22 พ.ย. 2023
Dear Valued Guest, Thank you for taking a moment to complete our survey. At the Red Roof Inn PLUS+ St Louis - Forest Park/ Hampton Ave we strive to provide guests with all the comforts of home, so I am disappointed to see your 4/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist

10/10 ดีเลิศ

Yasmine

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก, ความสะดวกสบายของห้องพัก
เข้าพัก 1 คืน, พฤศจิกายน 2023
การตอบกลับจาก Carla Red Roof Management วันที่ 17 พ.ย. 2023
Hello Yasmine, Thank you for taking a moment to complete our survey. Red Roof Inn PLUS+ St Louis - Forest Park/ Hampton Ave and I appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof Management RediResponse Specialist

6/10 พอใช้

Brian

เข้าพัก 1 คืน, พฤศจิกายน 2023
การตอบกลับจาก Nishaye RediResponse Specialist วันที่ 5 ธ.ค. 2023
Dear Brian, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ St Louis - Forest Park/ Hampton Ave and I appreciate your 3/5 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

6/10 พอใช้

Marvin

เดินทางกับคู่รัก
ไม่ชื่นชอบ: พนักงานและบริการ, สิ่งอำนวยความสะดวก
The employees and manager were very friendly but very careless with my time as I was left standing at the front desk for over 30 minutes waiting to check into my room while they talked amongst each other. One employee started to ask me what my name was then walked off and the other receptionist helped other customers that were walking in long after I was there. Finally after around 30 minutes and she helped all the other customers she allowed me to check into my room.
เข้าพัก 1 คืน, พฤศจิกายน 2023
การตอบกลับจาก Carla Red Roof Management วันที่ 13 พ.ย. 2023
Dear Marvin,Thank you for taking the time to tell us about your experience at the Red Roof Inn PLUS+ St Louis - Forest Park/ Hampton Ave. I am glad to read that you were pleased with the friendliness of the employees and the manager. However, it seemed your stay fell short of your expectation due to the situation you described regarding they are not efficient as were left standing at the front desk for over 30 minutes waiting to check into my room while they talked amongst each other. Please accept our sincerest apologies for the inconvenience this had on your stay. We value your feedback as Red Roof strive to continuously improve the quality of our hotel to meet the needs of our guests. Thank you again and we hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserveSincerely,CarlaRed Roof Management RediResponse Specialist

8/10 ดี

Greta

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
I was pleased with my stay at the hotel. I requested and received a handicap accessible room.
เข้าพัก 2 คืน, ตุลาคม 2023
การตอบกลับจาก Carla Red Roof Management วันที่ 12 พ.ย. 2023
Dear Greta,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ St Louis - Forest Park/ Hampton Ave. We are delighted to read that you were pleased with your stay and that you had gotten ADA room that room that you had requested. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. We hope to continue to provide great experiences for you. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist

2/10 แย่มาก

Justin

เข้าพัก 3 คืน, พฤศจิกายน 2023
การตอบกลับจาก Nishaye RediResponse Specialist วันที่ 9 พ.ย. 2023
Dear Justin, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn PLUS+ St Louis - Forest Park/ Hampton Ave. We are sorry you had a less than satisfactory experience, prompting your 2/10 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

4/10 แย่

John T

เดินทางกับคู่รัก
ไม่ชื่นชอบ: พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Check-in was lengthy took almost an hour to get room
เข้าพัก 1 คืน, พฤศจิกายน 2023
การตอบกลับจาก Carla Red Roof Management วันที่ 6 พ.ย. 2023
Dear John,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ St Louis - Forest Park/ Hampton Ave. I am disheartened to read that your stay fell short of your expectation due to the situation you described regarding that it took you almost and hour to get to the room as check-in was lengthy. Please accept our sincerest apologies for the inconvenience this had on your stay. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist