Dear Crystal, Thank you for taking the time to write a review. We are sorry for the discomfort caused by the unavailability of the front desk team during an hour of need. We will discuss this with our staff so that this lapse in service is not repeated. It will assist us in enhancing our service and guest experience. We appreciate your patience and look forward to having you stay with us so we can provide you with the flawless experience you deserve.Sincerely,Hotel Management

Dear Michael, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Brandon, We are delighted you chose Extended Stay America for your recent visit to the city, and we are thrilled to read your overall stay was excellent. We regret any issues you had with the parking. We appreciate your business and hope you will choose us whenever you are in the area. We look forward to seeing you again soon! Sincerely,Hotel Management

Dear Michelle, Thank you for reviewing our hotel. We want our guests to have a comfortable stay and to get a restful night’s sleep, so we are sorry that you found your bed to be uncomfortable. As per our housekeeping policy, one full-service housekeeping is provided every two weeks, and fresh towels and linens can be exchanged at the front desk at any time for a fee. All these information has been posted on our website. However, we will share your feedback with our front desk staff to ensure we better communicate our services and amenities during guest arrivals. It was a pleasure hosting your visit, and we hope to see you again soon.Sincerely,Hotel Management

Dear Jolene, Thank you for selecting us. We regret we did not meet all your expectations and hope you will accept our apologies for the inconvenience you encountered. We have taken note of your observations regarding the need to update, and we are currently having the same conversation with our Brand leaders. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean and up-to-date throughout our hotel. Our priority is to serve our guests with excellent service; anything lacking in this is taken very seriously. Please allow us another chance to host your visit and provide a memorable trip. Sincerely,Hotel Management

Dear kip, Thank you for reviewing your stay at our hotel. We never want to disappoint our guests, so we are sorry you were unhappy with your room amenities. Please know we welcome you to reach out to our front desk anytime for items you need to make your stay more comfortable; we are always here to help. We hope this was not too much of an inconvenience and that you will stay with us again soon.Sincerely,Hotel Management

Dear Temilade, Thank you for your review of our hotel. We hope you will accept our deepest apologies for the level of service you received from one of our staff. We take our guests' comments seriously, as they will help us enhance the experience for future guests. We hope to have another opportunity to show you the exceptional hospitality you always deserve and that we are known for providing.Sincerely,Hotel Management

Dear Tamara, We are flattered by your generous review of Extended Stay America. It is very kind of you to recognize our devoted staff for their service. We will share your compliments with the team to let them know their efforts are appreciated. We look forward to having you as our guest again whenever your travels bring you back to St. Louis.Sincerely,Hotel Management

Dear David, Please accept our apologies for your allotted suite not meeting your expectations and for any inconvenience this undoubtedly caused. We are sure this resulted from miscommunication between our housekeeping and front desk departments since a suite should only be available for occupancy once the cleaning process is complete and a supervisor inspects it. We assure you that what you experienced is unacceptable by our standards and will take adequate measures to correct this. We have discussed your concerns with our housekeeping team to ensure all rooms are thoroughly inspected before allocating to future guests. Once more, we apologize and hope you will allow us to redeem ourselves in the future.Sincerely,Hotel Management

Dear Michele, On behalf of our entire team, thank you for taking the time to post such wonderful feedback about Extended Stay America. We are delighted that you thoroughly enjoyed your stay, most notably a fully equipped kitchen. It was such a pleasure hosting your visit, and we hope to have the honor of doing so again soon.Sincerely,Hotel Management

Dear Daniel, We regret that we couldn't give you a better impression from the moment you arrived, and we apologize that our front desk team fell short of providing you with the excellent service we strive for daily. Such an instance is not the impression we want our guests to think of us. We also apologize for your disappointment with our breakfast and the lack of amenities in your suite. Your concern has been shared with the appropriate individuals, and we are following up to see where we can improve so future guests are not similarly impacted. Moreover, we will review our third-party and official websites to ensure everything is up-to-date. We appreciate your patience and hope you will allow us to redeem ourselves in the future. Sincerely,Hotel Management

Dear Nakitia, Thank you for sharing your experience with us! We are pleased you had a great stay at Extended Stay America. We truly appreciate your kind comments regarding our clean, comfortable suites and our friendly staff. They strive to go above and beyond to welcome and assist all our guests. Thank you for choosing to stay with us. We hope to host you again during a future visit.Sincerely,Hotel Management

Dear Jim, Thank you for taking the time to write a review of our hotel. On behalf of our entire staff, please accept our apologies for not meeting your expectations. Your concerns regarding high humidity, the bathroom exhaust fan, and cleanliness are noted. We will address this matter with our housekeeping and maintenance team to ensure that it does not happen again. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management

Dear VALERIE, Thank you for being our guest and for sharing your feedback. We apologize for the delay you experienced during check-in. Your comments have been shared with our team to ensure a better experience going forward. We are sorry for the inconvenience you experienced due to the smoke smell. We have strict policies prohibiting smoking in certain areas, so we appreciate you bringing this to our attention so we can address it appropriately. Thanks once more for your feedback, and we hope you will stay with us again soon. Sincerely,Hotel Management

Dear Shawna, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management

Dear Mary, Thank you for sharing your impressions of our hotel. We are sorry for the issue with your reservation and for not honoring the two rooms you originally booked. Although such incidents are unusual, we are reviewing this with the concerned team to correct this and avoid future inconveniences. We also apologize for not addressing the neighbor guest about their dog barking at night. We assure you that what you experienced is unacceptable by our standards and will take adequate measures to correct this. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management

Dear Guest, Please accept our apologies for the disappointing experience you had with us. We never intend to disappoint our guests, so we're sorry our front desk associate fell short of providing the excellent service we strive for daily. We are looking into the matter to see what went wrong because our team is well-trained to treat our guests courteously and attend responsively to their needs. We are meeting with our staff to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We appreciate your feedback and hope you will consider giving us a second chance to provide you with the hospitality you deserve.Sincerely,Hotel Management

Dear NANDEESH, Thank you for your comments about your recent stay. We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here, and we hope we will have another chance to provide you with the excellent service and accommodations you should have experienced on this visit.Sincerely,Hotel Management

Dear Catherine, Please accept our apologies for your disappointing stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. Moreover, we regret that our team was not as responsive as they should have been in addressing your concerns. We always aim to follow up and resolve everything to our guest's satisfaction; therefore, we are disappointed this was not your experience. We will address these concerns with the appropriate individuals to see what went wrong and avoid such inconvenience. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit.Sincerely,Hotel Management

Dear Santria, Thank you for being our guest. We regret they did not entirely satisfy you with the quality and condition of our accommodations and that you felt they required updating. We are currently having the same conversation with our brand leaders. In the meantime, our staff is committed to keeping our property clean, fresh, and up-to-date throughout our hotel. Thank you again for sharing your observations, and we hope to have the opportunity of welcoming you back soon! Sincerely,Hotel Management

Dear Joyleen, Please accept our gratitude for posting such excellent feedback about your stay at Extended Stay America. It is nice that everything worked well for you and made your time with us even more memorable. We hope you are planning another visit our way.Sincerely,Hotel Management