Fabulous position overlooking St Julian's bay and the marina and from the outside, the hotel looks very classy. Inside however is a different story. The hotel is let down by the dull and basic furnishings, the ongoing issues with the lifts (only one decent lift working) and one in a state of disrepair and blocked off. The working one was very slow and I'd have hate to be using them in high season. The staff lacked basic communication skills and looked miserable, although the lady who cleaned our room and spoke no English had a lovely smile. The bathroom was very small for a superior room, with a walk in shower which was very temperamental in getting the temperature right. Views from our room were amazing and about the best part. We didnt use the pools, as outdoor was too cold (December) and indoor was very underwhelming. Breakfast was plentiful, with a good selection of hot/cold but the plastic chairs again gave a very basic feel to the dining area. The patio doors were very stiff and difficult to open/close. The air con in the room did not work. Room safe required swiping of a card and the condiments in the room were very sparce. Overall, its rated as 4 star for the facilities but did not have the feel of a 4 star, more 3. Disappointing but did the job for a 2 night stay. Don't think I'd return.
