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"Great location with an access to terminal 4. Minimal staff, it is a self-service check-in but it works. Room was totally adequate."

"No fuss easy check in, easy access to train and bus, great and inviting swimming pool, dry and steam sauna."

"all good"

"Drunk male receptionist took ages to check us in , then given me a room I haven’t book . I have booked one family large room 145 - two green standing single beds and double bed room and I was given one double bed , one single and pull out of this bed to sleep on the floor type matrasse bed , when I questioned this he said that I was suppose to be told this when booked - nonsense I booked via this page with photos of the room - freestanding two single beds !!!"

"Would I stay here again?? No I would avoid at all costs. I booked the hotel so that I was fresh for a meeting on mo day morning and what I got was the opposite. When I arrived at the hotel my room had three fans trying to cool it down, which means that they knew my room would be hot and instead of moving me to a room further down the hotel which would be cooler they continued to allocate that room to me. That lasted until 2.30 in the morning when I demanded to be moved. My initial response...

"Excellent service. All the staff was nice and helpful."

"This is a great airport hotel. Staff were very friendly and helpful. Food options were fantastic and delicious.. had a great night sleep before connecting to my flight the following morning. . Covered walkway to terminal 4."

"Great location. Bar and restaurant, work in progress. Would definitely go back again."

"Room was OK and room service was OK. Some of the items for the breakfast were either cold or stale. Edible but not ideal. Shuttle to Heathrow is very convenient."

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"No air conditioning on site in the room, windows barely opened, they did not have enough fans, so were unable to provide any to us, during a heatwave. Room had no mini fridge; no hot water to shower with across multiple rooms as all complained about the same things during time of a wedding event."

"The room is very quiet despite the hotel’s proximity to the airport. Its windows are sound proof by one foot a gap between the glasses. This is remarkable for this class of hotel! The breakfast is good and the staff are very friendly."

"Our room was excellent and the breakfast was perfect. Very comfy bed and all the facilities were very good."

"Access to the airport"

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"A very nice hotel with versatile spa facilities, good restaurant in splendid Ascot area"

"Nice fancy place to stay for visiting or business trips. Rooms are cosy. The garden is phenomenal! Food is quite pricey but very nice"