All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The carpet in the eating area was disgusting. This made us wonder if this was representative of the hygiene throughout.
Linda
Stayed 1 night in May 2024
Response from Emi - Night Manager on 17 May 2024
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.
8/10 Good
David
Travelled with family, Travelled with family and small children, Travelled with partner
Friendly reception staff, very clean rooms and good value for money.
Free breakfast didnt taste very nice.
Madeleine
Stayed 1 night in Apr 2024
Response from Emi - Night Manager on 30 Apr 2024
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.
2/10 Terrible
Gary
Travelled with partner
25 Apr 2024
On arrival very loud in reception no food available in restraint
Tiolet leaking all night maintenance did fix problem
Gary
Stayed 2 nights in Apr 2024
Response from Emi - Night Manager on 30 Apr 2024
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.
The staff were lovely. Food was fab
Villiage was a short walk away. The only downside was the sofa bed was very uncomfortable for 2 to sleep on . Id dedo use this hotel again though
Lisa
Stayed 2 nights in Mar 2024
Response from Georgia on 1 Apr 2024
Good afternoon Lisa,Thank you for your review. We are pleased you enjoyed your stay. I have shared your feedback on the beds to our Senior Management for future improvements.Kind regards
Good Afternoon Bogdan, Thank you for your time to review your experience. We are pleased you enjoyed your stay with Holiday Inn Express St Albans. Hope to see you again for another visit in the near future. Regards Marika
Nice hotel for quick stop over a little noisy as next to motorway but it was only my husband this bothed my son and myself slept well. Breakfast was busy on the sunday morning could of done with more. The rooms were a little warm there was air con which worked nicely but there was a light on the console which was annoying. We stayed as we were visiting warner bros studio’s so worked well for this and was a nice hotel overall.
stephanie
Stayed 2 nights in Feb 2024
Response from Peter on 20 Feb 2024
Good Evening Stephanie, thank you for taking time to review your stay with us, i pleased that you had a good time and enjoyed yourself
8/10 Good
Holly
5 Feb 2024
Liked: Cleanliness, staff & service, room comfort
Holly
Stayed 1 night in Feb 2024
Response from Emi - Night Manager on 6 Feb 2024
Thank you for taking the time to tell us about your experience.
Amazing service. Clean room. Lovely shower and very comfy bed. Got a lovely sleep despite being right next to the motorway you wouldn’t even know it!! Rooms were perfect temperature and the breakfast was amazing. Will defo use again if I need to!
Victoria
Stayed 1 night in Feb 2024
Response from Emi - Night Manager on 4 Feb 2024
Thank you for taking the time to tell us about your experience.
Thank you for taking the time to tell us about your experience.
6/10 Okay
Camille
Travelled with family
17 Jan 2024
Liked: Room comfort
It served its purpose!
Check in was not very informative. We had no internet in our room. The female staff later in the evening were more helpful and friendly.
Breakfast was good.
Camille
Stayed 3 nights in Jan 2024
Response from Emi - Night Manager on 22 Jan 2024
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.
6/10 Okay
chloe
11 Jan 2024
chloe
Stayed 1 night in Jan 2024
Response from Peter on 12 Jan 2024
Thank you for taking time to review your stay with us, all the feedback we use to improve the guest experience
Great Breakfast, Comfortable Rooms with Iron, extra Heater, powerful Shower. Only negative was missing TV Remote
Michael
Stayed 1 night in Jan 2024
Response from Georgia on 11 Jan 2024
Good morning Michael,Thank you for your great review. We are pleased you enjoyed your stay with us and hope to see you again for another visit soon.Kind regards
10/10 Excellent
Penny
6 Jan 2024
Penny
Stayed 1 night in Jan 2024
Response from Georgia on 11 Jan 2024
Good morning Penny,Thank you for your great review. We are pleased you enjoyed your stay with us and hope to see you again for another visit soon.
Good morning Derel,Thank you for your great review. We are pleased you enjoyed your stay with us and hope to see you again for another visit soon.Kind regards
Good morning AsgharThank you for your great review. We are pleased you enjoyed your stay with us and hope to see you again for another visit soon.Kind regardsGeorgia
First time staying at a Holiday Inn and i must say i was pleasantly surprised. Started with an immaculately clean car park, booking in was a breeze completed by really friendly reception staff. They were also helpful with Inn guidance for local places to eat. Got into the lift to second floor corridors were really clean key card into a really pleasant room it was neat tidy and clean with a quite nice fresh smell. My first experience with Holiday Inn but certainly not my last
Nicholas
Stayed 1 night in Dec 2023
Response from Georgia on 26 Dec 2023
Good morning Nicholas,Thank you for your great review. We are so pleased you enjoyed your stay with us and hope to see you again in the new year for another stay.
only needed one night stay between along commute,
Couldn't adjust room temperature, room was cold. thermostat would let you turn up heat but nothing would change. good food and facilities. sadly bad sleep due to drama of other customer issues and police involved
Verified traveller
Stayed 1 night in Dec 2023
Response from Georgia on 18 Dec 2023
Good morning, Thank you for your review. Your feedback has been shared within the team for improvements.Kind regards
Good afternoon,Thank you for your review.We are pleased you enjoyed your stay with us and hope to see you again for another stay in the near future.Kind regards
10/10 Excellent
Marie
4 Dec 2023
Marie
Stayed 1 night in Dec 2023
Response from Georgia on 6 Dec 2023
Good afternoon Marie,Thank you for your review.We are pleased you enjoyed your stay with us and hope to see you again for another stay in the near future.Kind regards
Good afternoon Dafydd,Thank you for your review.We are pleased you enjoyed your stay with us and hope to see you again for another stay in the near future.Kind regards
Good morning Michael,Thank you for your great review. We are pleased you enjoyed your stay with us and hope to see you for another visit in the near future.Kind regards
No internet and noise from the motorway terrible
Internet a joke, will never stay again.
Kevin
Stayed 1 night in Nov 2023
Response from Georgia on 30 Nov 2023
Good morning KevinThank you for your review. We are sorry to hear you did not enjoy your stay with us. Your feedback has been shared so we can fix issues where possible.Kind regards
Good morning Benjamin,Thank you for your great review. We are pleased you enjoyed your stay with us and hope to see you for another visit in the near future.Kind regards
Good morning Anthony,Thank you for your great review. We are pleased you enjoyed your stay with us and hope to see you for another visit in the near future.Kind regards
Recently modernised, decent bed and pillows, staff were friendly. No restaurant at night though, if you need it and the WIFI reached our bedroom but didn’t work on either of the WIFI access points. Decent location for the M25 and reasonably priced.
William
Stayed 1 night in Nov 2023
Response from Georgia on 13 Nov 2023
Good morning William,Thank you for taking the time to review your stay. We are pleased you enjoyed your stay with us and have shared your comments onto our Senior Team. Hope to see you again for another visit in the near future.Kind regards
10/10 Excellent
Murat
10 Nov 2023
Murat
Stayed 1 night in Nov 2023
Response from Georgia on 13 Nov 2023
Good morning Murat,We are pleased you enjoyed your stay with us and hope to see you again for another visit in the near future.
It s convenient if you drive there. Car park is sufficient. Location is very good and just beside the retail park. Good for shopping. Room is very clean, size with comfortable bed and nice sofa setting. Restaurant is only open for breakfast. Must dine out somewhere before return to the hotel. No restaurant at retail park too. The Reception lady we encountered was cool and less patience. If this can be improved, it should be an excellent hotel.
Chi Man
Stayed 2 nights in Oct 2023
Response from Peter on 6 Nov 2023
Thank you for taking time to review your stay with us, we take all feedback on board to improve the level of service