Christy, We are sorry your experience with our establishment was not up to your expectations. Unfortunately we have no information as to specifics that we can address. We want all our customers to have a positive experience and we are regretful that we did not meet yours.

Thanks for the rating!

Stacie, Thank you for your honest feedback.

Thanks for the rating!

Everett, we are sorry your stay with us was not up to your expectations. We are working on the things you mentioned and are retraining the staff that were supposed to have prevented some of those things. Thanks for staying with us.

Shara, Thank you for the feedback! Very positive and we appreciate that.

Thank you for choosing us!

Thanks for the rating. We will try harder. Thanks for your business.

Terri, We apologize if you felt unsafe. We will monitor our safety protocols and make sure they are effective in keeping all our guests safe. We also apologize for the noise and will become more vigilant in our efforts to keep the facility quiet. Thank you for bringing your concerns to our attention.

Mathew, Not really sure how to respond to this feedback. However, what we can say is that we do not profile and we do not refuse service to people based on class. That would just be wrong. Your comments have been noted and we will keep them in mind when thinking of how great America is by allowing its citizens to be from all over the world.

Douglas, We are sorry our establishment did not meet your expectations. Your room smelling like smoke is being addressed and rectified. Poor water pressure we are looking into. Not sure what good water pressure for you is but we set at the happy medium to cover acceptable standards from the city. Bathroom door is being fixed. Sorry about that. T.V. not working confused us for a minute and then noticed you have to turn the cable box on. Clearer operating instructions forth coming. As for people acting sketchy outside we watch and if any guests acting out of accordance of our guest policies are asked to leave. As for the rep. you are implying was on something had said the same thing about you. But we don't judge as some people work a lot of hours and at 1am - 2am we give the benefit of the doubt unless proven otherwise. Again we apologize for not meeting your expectations. We hope your travels going forward were pleasant. We appreciate your feedback and have and will address each one and try harder to avoid reoccurrence.

Joe, Thank you for the rating!

Chris, Thanks for the rating. We will try harder. Thanks for your business.

Angela, We are sorry that you had a less than expected stay at our establishment. You stated that "motel Staff no help" and that is un-acceptable that that happened. We looked and don't see any communication between you and any hotel staff. That could have been an oversight and will be addressed. We take your security seriously. We have had no incidents where a guest safety was in jeopardy for a very very long time. We do monitor movements and watch for any activity that goes against any behavior that is deemed inappropriate or unlawful. However we are not able and its unfeasible to catch every incident that could be construed as a safety concern. First off your door will be repaired immediately and our staff will re-main vigilant to the people who come here to do acts deemed inappropriate. One way that happens is when a guest that is not doing those things sees or is approached to confidentially advise the front office so we can monitor and take appropriate action including calling the police if needed. We know not everybody has the courage to do that and that is understandable. We have come along way from where we used to be and where we are now and it's due much in part by your feedback and the feedback we get from other patrons. All we want is for you, our most valued asset, to have a peaceful, safe enjoyable stay. We apologize again.

Thank you for the rating!

Gregory, Thanks for the rating! We appreciate your business!

Robert, Not sure why you were not able to stay due to deposit issues. when your reservation was made it clearly stated that a cash deposit would be due upon arrival. It even says that you are responsible for providing upon check in. It even gives the amount. All reservations clearly provide this information. The reason you were charged is because and again this is clearly stated when you made the reservation that cancelling within these parameters results in : More than 24 hours prior to arrivalFull cost of stayLess than 24 hours prior to arrivalFull cost of stayNO SHOW or NOT CHECKED INOne (1) Nights Room and TaxNon-refundable times and dates are calculated from your cancellation cut-off time.Our facility requires ALL guests to provide a deposit upon check - In. We apologize that you were not able to stay due to not having deposit. There are valid reasons on why our property requires the deposit. We hope you understand and if you need future reservations we would love to accommodate you.

Jeff, Thank you for your honest feedback about your experience staying with us. We apologize for not meeting your expectations and due to that reason we have prioritized the in depth deep cleaning in the room you occupied. We are an older property however that is no reason not to strive for excellence in cleanliness of our rooms. Again, we apologize for falling short in that area of our business.

Allen, Thank you for taking a moment to help us improve by leaving feedback about your stay. We really appreciate it. All of the issues you addressed are being looked at to correct and the associates that are responsible for those issues are going through a retraining process to help eliminate reoccurrences. We do apologize that we were not able to provide you with the reasonable expectations you would receive when staying at hotel. Again, thanks for the honest review!

Heather, Thanks for the honest rating. We will use your feedback to learn and correct any areas that we feel you based your rating on. Thanks Again

Tonya, we apologize for your less than pleasant stay with us. We are addressing the issues you experienced in your room. As far as the other issues we try to not make anyone feel uncomfortable in our establishment and if that is how you felt we are truly sorry its not our intention. We hope you don't hold it against, and know that we are always trying to improve.

Heather, Thanks for the review. We apologize that your tv did not work properly and the issue has been addressed.

Dorothy, We apologize that your interaction with our business was not acceptable to you. We have addressed all the issues you mentioned with the accept ion of the location of the AC unit. Unfortunately there is little we can do about that. However we have noted it and will pass on to the powers that be. Thanks for staying.

Cassandra, Thank you for your feedback. We have spoken to Housekeeping to advise them of the problems you had in your room. Food should never be left from one guest to another and that has been addressed. Sorry about the air we have also advised housekeeping of the AC situation you had as well. We will do better thanks to your feedback. And as always thanks for staying.

Rena, Thanks for the rating! We sure do appreciate it and your business!

Sylvia, We are sorry and concerned that your window to your room was found open the following morning during your stay. We take guest safety and security seriously. We have a associate that walks the property multiple times throughout the evening and one of the things we look for is open windows and doors. Housekeeping is instructed to check windows upon completion of cleaning guest rooms to insure they are securely closed. We have spoken to housekeeping and informed them of this incident and explained the importance of checking these things to assist in the prevention and stave off any future occurrences. Thank you for bringing this to our attention.

Glen, We are sorry to hear your interaction with our business was not up to your expectations. We are one of a handful of hotels that accept local residents to stay with us. The no visitors after nine is to curb the amount of traffic and parties that tend to take place otherwise. We also charge for extra guests in the room the same as any other of the thousands of hotels here since 80% of our patrons are local we verbally remind of the extra guests after hours policy. Sorry if this offended you as that was not the intention. As for the vehicles we have a policy against non drivable vehicle on our property. Our guess is the vehicles were just not in grate shape but drivable otherwise they would not be there. We don't judge by what vehicles our guests drive. As for the order in your room not sure as we had the room checked upon guest departure however for good measure we had this section of rooms air purified.

Thanks for your honest feedback. We are in the process of updating our rooms.

Noel, We are truly sorry you encounter with our business was less than pleasant. We are addressing the issues that you mentioned. We do try to catch these items before they are encountered by a guest. We cant do much about the parking and not sure if you pre notified that you required handicap accommodations as we could have possibly made things easier for you. As far as the 25.55 extra charge, we do not charge any extra fees or svcs charges. We have seen in the past where the guests bank has charged extra fees unrelated to the hotel's merchant credit card processing center; All of our charges are fully disclosed at time of check in and check out. Thanks for your honest feedback.

Thanks for the review. Sorry the bathroom was too small. Hope everything else was ok.

Thank you for the rating!

Benjamin, Thanks for the kind words! We think you are too! See you next time.

Diane, Thanks for your honest feedback. We are addressing the issues you had to prevent a reoccurrence.

Jamie, Thanks for your feedback on your stay with us. We apologize that your interaction with our business was not to your liking. We hope that you can understand that all the instances you mention fall directly on our shoulders and we are in the process of modifying and correcting other issues. The clutter you had to deal with is due to equipment upgrades and the old equipment not picked up yet. The furniture you saw was the old furniture that was replaced. Your room may not have had the switch yet. Unfortunately there is little we can do about the space for parking. The potholes are from this winters parking lot clearing. It will get fixed this spring. As for the police we ask SPD to come to our facility to deter any offhanded or illicit activities and they also come through to check license plates. The wadded paper towels leaves me speechless. I don't have a reason for that one. Given all that the fact remains that you were not happy. If we can do anything to give you reason to try us again once all these changes are complete, please let us know.

Linda, Thanks for your honest feedback. We sure do appreciate the valuable information that we can take and expound upon and make us better. We are sorry you had a not so good experience. We hope you give us another go so we can show you this is not how we want to have happen again.

Thanks for the honest rating!

We are sorry you had a less than pleasant experience in your interaction with our employee. We are working on correcting the issues you stated. Thanks for your honest feedback.

Thanks for the feedback. We will investigate what room you were in and address the issue immediately.

Thanks for the review! We appreciate it very much!

Aneliese, Thanks for the rating. We appreciate it so we can improve.

Thanks for the rating! We sure do appreciate it and you!

Amber, Thank you so much for your kind words regarding your stay with us. We do look forward to having you stay with us again!

Thanks for the review Chris!

Thanks for the review! We are working on correcting the issues you had.