4/10
When we arrived, the property said they only had one of our two rooms reserved. They had another room available so we booked that and thought it was done. Then at 2am that night, hotel staff called my cell phone asking (not nicely) if we were still coming. They said I had a room reserved that we never checked in to - the room they told me they DIDN'T have reserved when we arrived. I explained that I was already there, with the two rooms I needed. The caller kept me on the phone while she confirmed, then abruptly hung up like I was the problem, and with no apology for waking me up in the middle of the night. Then a different night in our stay, the fire alarms went off in the middle of the night and went off for quite some time. I woke my whole family up and evacuated the room but never was never given any instructions from staff as to when it was safe to go back in or if there was actually some sort of emergency so eventually we all just went back to bed on our own (our rooms had a patio door exit directly outside). I watched staff get coffee for themselves at the continental breakfast ahead of guests which was very off-putting (not them getting coffee but literally stepping in front of customers to get it). The hotel is fine and some of the staff were professional and helpful but overall the worst hotel stay I've ever had and not a place I'd recommend.
Amanda
เข้าพัก 4 คืน, กรกฎาคม 2025