Search Hotels in Southwind, Pensacola

"Great staff, great omelettes, comfortable stay. "

"the beach view was great"

"Beautiful hotel, comfortable beds."

"Great location and lots to do! "

"Hotels.com messed up my reservation, the pkace was booked up and I ended up with a King room instead of the triple room I had reservation. I spoke with staff a couple of times, but there was nothing they could do, however knowing I was in a situation, they mentioned at check-in maybe (if they had a cancelation) they could move me to at least a double. When I arrived they had already moved my reservation to a double, I was so greatful and told Cheryl had made things right! Shout-out to your front desk staff Thank you"

"Everything was just okay. Looked smaller and more dated than the pictures. The biggest issue was I ended up with large charges from the family who previously stayed in our room. Staff was notified and they assured me it would be taken off. However, it cleared my bank account next day and it took a week after we got home to get our money back. Other than taking off the charge that wasn’t ours to start with, the staff did absolutely nothing to resolve the situation. "

"Amazing, clean, friendly staff"

"Hotel was nice, spacious pool, nice hot tub, but had a weird VIP roped off gazebo area. Would be nice to treat all guest as if they were equally important. The "Pool View" room are on the first floor and have a balcony that faces the pool, however sits low so you cannot see the gulf whatsoever. the room was spacious and had a small mini-fridge. But the Biggest issue we had was the mildew moldy smell in the room. after two days, you could feel it in your throat. when I checked in, I asked about the room and they said nothing else was available.Its obviously due to having carpet in a room that close to the damp humid air from the balcony. it festered the odor and was quite noxious. but no help or options were offered for this obvious issue The breakfast was good. nice choices but the pancake machine was broken. The breakfast room flow was insane and very confusing to everyone. quite chaotic often. Overall, I would rate the hotel a 4/5 but the mildew infested carpet was not worth the $315 a night gets me to a 3/5."

"Got us through safe and clean.i love us wherever we are"