Find hotels in Southwick, MA from ฿1,943

"Good breakfast. Rooms were spacious and bed comfortable."

"I’ll start with positives. The hotel was clean and the room was spacious and comfortable. Breakfast was very good and we liked that they changed the selection each day. The negatives, about an hour before we arrived with my elderly mother I received a text message informing me the only elevator was not working that day and would be fixed by the next day. We stayed three nights and it was still broken when we left. We had to climb four flights of stairs to get to and from our room. Things break, but we found out from staff that it had been broken for several days prior to our arrival and to not be told until the last minute leaving us no time to make other arrangements was upsetting. The stairs were very challenging for us and many others. On arrival there was a “bellhop” to assist with our bags. The “bellhop” was a small young child. He was very helpful but they needed to have grown adults carrying people’s heavy bags. There was no bellhop present at any other time during our stay. We called the front desk for assistance when we checked out and someone did assist us but we knew he wasn’t happy to be carrying our bags. Our refrigerator was also broken. We had planned to keep food in the room and when we let the front desk know we were told they couldn’t do anything to fix or replace it until we left. The front desk clerk that was there late afternoon/evenings was rude and condescending and made us feel uncomfortable any time we spoke to him. He had a terrible attitude."

"The room was quite dirty. The bathroom floor was covered in hair and the walls and ceiling had mold. The shampoo was never replaced and was used. The room had a musty smell. Beds were okay and clean. Carpet must have been dirty as our socks were black. Across the street from an airport. The hotel is a direct path for a runway, so very loud."

"Amazing front desk people. Hotel was clean and close to the coliseum."

"My room didnt look clean had a smell to it ,sheets did not fit bed. Pool did not have towels out had to keep asking pool had too much chlorine it made kid cough .I wpuld not recommand this one "

"Walking distance to fast food places"

"I had to cancel my reservation the bed. The bedding was stained. The room smelled dogs kept barking as we’re walking in. I checked this out. Bathroom was not clean like to know what I need to do to get a refund."

"Property was clean. Amazing views in room. Excellent customer service. Good food and great atmosphere. "

"This wasn't the best hotel and it wasn't the worst. It was a solid Ok. Check in was fine except my request to extend checkout 1 hour was denied. The reason was since I booked through Hotelsdotcom late check outs are not permitted for those guests. I typically stay at Marriot's and Hiltons as I travel a lot and this is never a problem. Some other issues I would like to point out to future guests so they can decide if the property is a good fit. The pillows are all on the firm side and made of fiber fill material. They also use overly thick winter comforters and polyester/vinal mattress covers that make sleeping really hot. I adjusted the ac down to 66 degrees and that was not enough. The only occasional chair in the room is a monstrous massage chair. It was enjoyable to get a massage, once, However, If you are staying long term and want a place to just sit and relax and maybe read a book, the desk chair your only option. The toilet in our room was not bolted properly to the floor and rocked. The bath sink was clogged. The windows were cracked. The maid came knocking on the door 1 hour before check out! Even tho there was a do not disturb sign on the door. That is real low budget hotel stuff. They also have harsh led, bright white bulbs in the rooms and throughout the hotel. The hotel is an older hotel that was redone. Some of the work was well done, but other things like painting details were lacking. "