Very aged, pool small elevator had major issues, staff was not personal nor cared about customer service. phone kept ringing off the hook even when picked up. Reservation made in July and noted a pet. Checked in October & checked we have a pet, clerk put us on 2nd floor. Got in room, unpacked, completely naked to change clothes & they came to our room and said that we had o move to first floor because we have a pet. We refuse to move sin e we had to be at a event in 45 minutes, & their fault for assigning us a Wrong room. Web said they had a bar...not. Just horrible.