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"amazing location, unfortunately smelled strongly of musty mildew"

"We had a quick overnight in Narragansett for a URI event for our son. The room was clean and had everything we needed. The location of the Shore House is right on the water so we could enjoy listening to the ocean. The only negative was the bed wasn't as comfortable as I hoped. "

"When we first checked in and the smell in the lobby was unbearable. It smelled like sewage. The entire first floor was being renovated. That created a lot of noise into the evening. Once we entered our room, the heat was not working properly. We complained to the front desk they said they did not have any other rooms and they sent a technician who did not do anything with the system. The bedside outlets were not working. Sunday morning housekeeping was vacuuming starting before 8 AM. Before 9 AM Sunday morning of the construction crew came back and started banging all over the first floor. We were on the second floor and can hear it loud and clear. We used the gym which had an empty water dispenser. The equipment was filthy. The canister of wipes were dried out so we couldn’t even wipe down the equipment. When we return to our room, our keys no longer worked. An hour after checking in on Saturday, I called Holiday Inn customer service and told them I was not happy with the conditions. They contacted the hotel and told me that the manager would be calling me directly to rectify the situation. I asked when and she said within a few minutes. That was Saturday late afternoon. It’s now Tuesday night, I still haven’t heard from anybody."

"The hotel was pretty good, staff was friendly, room was spacious and clean. The bathroom was good, however the sink drained very slowly. Also, one of the elevators was out of order while we were there and the remaining elevator was very slow. The pool was closed one of the two days we were there so we were not able to use it. It also looked like the fire pit wasn't working that first day. We saw people outside and around it on our second day though. We were happy the room had a fridge. The location was interesting. It was inside what appeared to be a shopping center, however after looking at the other businesses inside, most were just professional businesses. There were a few food places in there, a movie theater, and a brewery, but no real shopping stores there. You have to travel a bit to get anywhere else. We picked this hotel because it was most central to the things we wanted to do while in the area."

"Great breakfast, clean rooms and helpful staff."

"We wish the breakfast eggs and sides were a little bit higher quality. Having the breakfast is a nice amenity but the items were not as good as expected."