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"Everything was nice. However, I was told from the beginning of my stay that if I ate dinner at the combined restaurant, I would get 50% off. However, when I ate, it was only 15% off. I was not the only one that had that same issue throughout the night I was there. "

"Front desk double charged my credit card for room stay and extra $800 and had to wait until cleared at end of stay ! No apology or accommodation."

"My room was corner! There is no view! Broken blinds! ! I do love the area hotel is located! Staff was so so on service! I had high expectation for this property! Kind of disappointed 😞 ty"

"Everything was A+ from the moment we got there. The check-in was great. Vallet was great. The room was upgraded for free, great views and large room. Bed was very comfortable. Everyone who worked at the resort was very nice and friendly."

"Breakfast was terrible staff very rude"

"Don’t even think— just book it! Loved this property and all of its amenities!"

"Nothing was really outstanding."

"A phenomenal experience, thanks to Lorenzo!!!!!!!! Lorenzo made us feel welcomed and answered our every question and request at this wonderfully perfect resort in the best location in Miami! He also let our daughter pick out a toy from the toy chest which she got an absolute kick out of!! Thank you to Lorenzo and your entire team. If you’re looking for a high end place to stay in Miami with beautiful views and walking distance to great restaurants, this one is perfect for you."