Clean, great room with amenities, great gym, good breakfast…. HOWEVER.. they need to get it together with this place. It is a brand new hotel and the elevator was broken for most of our one night stay. The pool heater was broken, the lobby men’s bathroom was out of service. Such a beautiful and functional hotel should not be having so many issues so soon….
I know they have ongoing issues because we have family who stay at this very hotel regularly since it opened. The front desk lady was very sweet and I felt bad for her having to tell every person the elevator was broken (then was fixed for a very short time) but then broke again. Beautiful place but needs some work or you’re going to lose your customers that actually need these amenities.
เข้าพัก 1 คืน, ตุลาคม 2026
รีวิวที่ตรวจสอบแล้ว
4/10 แย่
Jason
2 ส.ค. 2026
ไม่ชื่นชอบ: พนักงานและบริการ, สิ่งอำนวยความสะดวก
The pool was closed they did not disclose this during booking
I was originally booked into another nearby hotel, but when we arrived we discovered it was still under construction, and deserted! Hotels.com says they sent me a notice, but I never received it. They transferred my reservation to a nearby hotel, but before I realized that, they had rebooked me in a similar-named hotel in a different state! It eventually all got worked out, but I still have not heard an explanation or an apology for the error and confusion.
Good hotel. Very nice rooms. Very clean and comfortable. Great breakfast. However there are stains all over the ceiling in my room where it had been wet in the past.
The room smelled like cigarettes and the bathroom ceiling above the bathtub has mold and it looks like the ceiling is going to fall in.
The staff is absolutely fantastic and extremely helpful. Very grateful for that!
We were in town for a volleyball tournament. I asked if the hotel had on site self laundry because when we came back to the room, the girls were smelly. :). They did not, but offered to wash the uniforms for us! I was happy to do a sink rinse, but that was amazing of them to offer. The girls were so happy. Thank you!
The hotel does not have zippered mattress bags. There was a non waterproof mattress pad that did not secure around the sides. Multiple old stains were visible under the mattress pad. The mattress was free of bugs. But we still requested a second fitted sheet to ensure we did not touch the bare mattress.
เข้าพัก 1 คืน, ธันวาคม 2022
รีวิวที่ตรวจสอบแล้ว
4/10 แย่
Terry
2 พ.ค. 2024
ชื่นชอบ: ความสะอาด
ไม่ชื่นชอบ: พนักงานและบริการ
I was not pleased with the attitude of the guy working the front desk upon checkin process. After asking for my name, he asked if I booked through Expedia. I replied yes, he immediately said and you didn’t pay yet? I replied no and he said well that unusual with a bad tone and would not make eye contact with me. He further said they usually don’t even make the reservations.
Upon arrival we were told that the hotel had only been open two days and the indoor pool was closed. Staff was initially very conscientious. After checking into room 215, we noticed the deadbolt. Did not match the skid plate on the door so you could not lock the door using a dead bolt. Internet did not work reported to the front desk. They didn't have a fix for the problem. Late into the evening, lots of jumping and beating and banging from the room above us. We called the front desk they moved us to room four fifteen. We then tried to take showers. We could not the water pressure would completely go out. Until we had no water at all. And then would come on for short time in a trickle. So showers would take at least a half hour per person. Reported to front desk, they said their maintenance fixed it.It did not. Reported to staff no change. Internet did work in the second room we were given. Since I paid for the room in advance several weeks prior we were not given any leniency or refunds. As a priority rewards member I received nothing. Staff said they wanted to help staff said they wanted to fix things.But did not know how. Upon check out, I was asked how my stay was.And I said it was horrible. They responded sorry to hear that. My opinion of hilton hotel home to home in summerset kentucky is they are sorry you feel you were taken advantage of. Have a nice day. Will I return yes but not to that location. Some staff seemed to want to help but couldn't.