If the service at Martinis Marchi was as great as the beautiful location and suite (Duke Savoyski suite), I would say we had a perfect stay. Service was lacking, which for us makes it a 4 star location and not a 5 star location.
In general, it seems like the staff doesn´t want to offer service, unless they are "forced to". When we asked for orange juice for breakfast, pool service, lunch by the pool, available tables for lunch/dinner without a booking we always received hesitant and/or unwilling replies, never smiles and a positive attitude. The pool was full of guests all day, but the staff never came to take orders. If you ordered lunch or drinks brought to the pool, (you had to go downstairs to the restaurant and order), the bottles and remains stayed at the same place all day with no cleaning...
Wonderful location, postcard perfect and gorgeous, but for most of our stay the service was non existent. For the price you pay, you would appreciate a smiling and service minded staff. If the hotel does something with the service, I would definitely recommend it. But when this lacks, it affects the whole stay in an unfortunate way.
