Overall, we loved our room and accomodations. There were very specific incidences that lowered our score overall:
1. The pillows appear to be plastic balloons or something on the inside. The filling inflates to a ridiculous amount so both me and my gf had the back of our heads pushed upwards which meant cramping our necks and interrupting our sleep constantly. The pillows were so hard and tall that it required me to push my entire upper body against and to rest my head against the top ridge of the pillow to sleep ok. Just a basic target pillow would've been better. The worst sleep I've gotten in years.
2. Upon first entering our room, there were a small amount of ants and a crane fly in our room. They left the balcony windows open in both the bedroom and living room so it's likely they entered this way. Good thing we entered our rooms immediately after it was cleaned or more insects could've gotten in. Thankfully (after careful checking), there were no ant trails or anything like that. It seemed to just be 4 scouts looking for food in the bedroom, on the bedside tables.
Other than those two major complaints, everything else was perfect. The whole room was clean (especially the carpet and bathroom) and we appreciated how clean the fridge was. No smells in there or in the microwave either.
Just please, please get more comfortable pillows or recommend for guests with a preference for thinner pillows to bring their own. Yours, when compressed, was like sleeping on solid rocks