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"Grand hotel with classy decor. The smart switches and curtains work well. Beds are comfortable with good linen. Front desk staff is competent and courteous. House keeping is a bit inconsistent - often took our bath mat and not replaced, empty bath gel container was not refilled etc. It was quickly resolved by talking to the front desk though. "

"Mall very close - grabbed food in the food court Hotel is dog friendly Room was normal Novotel standard "

"Front desk lady (i think her name is Christine) she was very helpful. and Mr. Sulan and Mr. Ibrahim helped me with some issues with my phone, and they were very nice and helpful,"

"Good location near airport and with good access around Sofia for business meetings. Restaurant good value and quality. Only negatives - small and gloomy gym (basement level) and you cannot really walk anywhere from the hotel."

"Room was nice but very hot. Even with the temperature set to 10 degrees and full fan level 3 it was pumping out hot air. Due to this I had to have the window open meaning I was constantly having smoke come into my room from the street below, and meaning the room (facing the street with a tram) was so loud at night it was almost impossible to sleep. There was also music coming from downstairs until gone midnight all 3 nights I stayed, with the bass so loud even with earplugs in I could feel it in my bed. Don’t stay here if you want to rest "

"Nice stay, Good hotel, spacious rooms, excellent location, friendly staff"

"Nice hotel"

"Amazing! Travelled with our 10 month old baby and would recommend to anyone staying in Sofia. Hotel was immaculate, staff were so friendly and welcoming. Hotel room was stunning and so spacious. We even had mini toiletries in the bathroom specifically for our baby and a cot was provided free of charge. 100% recommend. "