This hotel is quite far from the airport so advertising it's a short drive to terminal 5 is a big stretch. It was a 25 minute bus ride/taxi to get here.
There is very little dining near the hotel and no entertainment close by. The restaurant in the hotel was pricey. We also had no working air conditioning and one 2 towels in our room that was booked for 4 people. Tried to call to get more and no answer from front desk and nobody at the front desk when we went down. The room was old and it felt run down.
We also asked about a shuttle and we're originally told there was no shuttle service then found out there was after we arrived but honestly they asked 7 pounds per person to use the hotel shuttle and there is a very reliable city bus that picks up on the street out front of the hotel and goes right to terminal 5 for 1 pound per adult with kids riding for free.
Overall I wasn't impressed with this hotel and probably won't stay there again when I go back.
The room assigned was in a part of the building that was not heated. After changing rooms to a warmer part of the building the room keys did not work. The staff was apologetic and promptly addressed our issues.
While this property is not as close to the airport as some we’ve stayed in, it was a great choice. Room clean and adequate (miss my Queen bed), with beautiful walk-in shower and delicious hearty breakfast. Transport to airport was easily arranged, arrived on time, was comfortable and efficient. Definitely would choose this hotel again.
Pauline
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Dritan D วันที่ 29 เม.ย. 2024
Dear Guest,Thank you so much for your review. I am glad to hear that you were pleased with your choice to stay with us. On behalf of the team here I would like to thank you for your stay and for scoring us 5 out of 5.We look forward to welcoming you back again in future.Sincerely, Dritan D, Front Office Manager
การตอบกลับจาก Guest Service Manager วันที่ 29 เม.ย. 2024
Dear Guest,Thank you for your review. We look forward to welcoming you back if travel brings you. We will address you concerns directly. Sincerely,Dritan D, Front Office Manager
The Hotel was good,but the traffic etc was horrendous.
Colin
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Guest Service Manager วันที่ 25 เม.ย. 2024
Dear Guest,Thank you for your review. We are thrilled to hear your stay was fantastic. On behalf of the team I would like to thank you for your stay and for scoring us 4 out of 5. Sincerely,Dritan D, Front Office Manager
6/10 พอใช้
Sue
23 เม.ย. 2024
ชื่นชอบ: สิ่งอำนวยความสะดวก
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
The toilet was difficult to flush and shower drain was blocked so we couldn't have a shower. Otherwise everything was fine as we needed a good night sleep after a 25 hour flight.
Sue
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Guest Service Manager วันที่ 25 เม.ย. 2024
Dear Guest,Thank you for your review. . On behalf of the team I would like to thank you for your stay and for scoring us 3 out of 5. We will address your concerns directly with the relevant departments. Sincerely,Dritan D, Front Office Manager
Super easy to check in and customer service was excellent!
Jayde
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Guest Service Manager วันที่ 25 เม.ย. 2024
Dear Guest,Thank you for your review. We are thrilled to hear your stay was fantastic. On behalf of the team I would like to thank you for your stay and for scoring us 5 out of 5. Sincerely,Dritan D, Front Office Manager
6/10 พอใช้
Paul
23 เม.ย. 2024
Paul
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Guest Service Manager วันที่ 25 เม.ย. 2024
Dear Guest,Thank you for your review. . On behalf of the team I would like to thank you for your stay and for scoring us 3 out of 5. We will address your concerns directly with the relevant departments. Sincerely,Dritan D, Front Office Manager
4/10 แย่
Gurinder
เดินทางกับครอบครัว
22 เม.ย. 2024
I have paid my parking with my stay and now I received £100 ticket to my rental company and they charged me £45 on top of it. My stay was from March 31 to April 01.
Gurinder
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Dritan D วันที่ 25 เม.ย. 2024
Dear Guest,Thank you for your review. I am sorry to hear regarding the parking fine. I have submitted a cancellation request on the portal, Parking Eye Ltd. Should the parking fine have been paid by the Car Rental Company, they would normal receive a refund if the cancellation request is successful. Unfortunately, we do not have any access to monitor this process between Car Rental Company and the Parking Eye.Sincerely,Dritan D, Front Office Manager
I was put on second floor of hotel, I asked for higher floor. The road noise was horrible, lots of motorcycles. The room sound insulation is very poor. You can hear every noise. Breakfast was wonderful however.
Gary
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Guest Service Manager วันที่ 22 เม.ย. 2024
Dear Guest,Thank you for your review. We will address your concerns and feedback with our team. We look forward to welcoming you back again in future.Sincerely, Dritan D, Front Office Manager
2/10 แย่มาก
ann
21 เม.ย. 2024
ann
เข้าพัก 2 คืน, เมษายน 2024
การตอบกลับจาก Dritan D วันที่ 23 เม.ย. 2024
Dear Guest,Thank you for your stay. We hope to serve you again in the future.Sincerely,Dritan D, Front Office Manager
Everything was fine except they did not have a usb connection in the room we stayed which is a little outdated for this time of age other than that it was excellent staff was very friendly and helpful super we really enjoyed our stay
Andrea
เข้าพัก 2 คืน, เมษายน 2024
การตอบกลับจาก Guest Service Manager วันที่ 19 เม.ย. 2024
Dear Guest,Thank you for your review and for scoring us 4 out of 5. We look forward to welcoming you back again in future.Sincerely,Dritan D, Front Office Manager
Dear Guest,Thank you for your review. We are pleased to hear that you found the location to be convenient to the airport.We look forward to welcoming you back again in future.Sincerely,Dritan D, Front Office Manager
การตอบกลับจาก Guest Service Manager วันที่ 16 เม.ย. 2024
Dear Guest,Thank you for your review. We are pleased to hear that your stay was perfect. The whole team here is thrilled to hear 4 out 5 rating. We will address your concerns and feedback with our team. We look forward to welcoming you back again in future.Sincerely, Dritan D, Front Office Manager
6/10 พอใช้
Craig
14 เม.ย. 2024
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
Craig
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Dritan D วันที่ 16 เม.ย. 2024
Dear Guest,Thank you for your scoring. We hope to see you again.Sincerely,Dritan D, Front Office Manager
Good value for money hotel close to Heathrow airport. The low cost pre-book shuttle service to the airport is excellent value.
Thomas
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Guest Service Manager วันที่ 13 เม.ย. 2024
Dear Guest,Thank you for your review. We are pleased to hear that your stay was perfect. The whole team here is thrilled to hear 4 out 5 rating. We look forward to welcoming you back again in future.Sincerely, Dritan D, Front Office Manager
การตอบกลับจาก Guest Service Manager วันที่ 13 เม.ย. 2024
Dear Guest,Thank you for your review. We are pleased to hear that your stay was perfect. The whole team here is thrilled to hear 5 out 5 rating. We look forward to welcoming you back again in future.Sincerely, Dritan D, Front Office Manager
Did not have a complimentary shuttle to and from airport
angela
เข้าพัก 2 คืน, เมษายน 2024
การตอบกลับจาก Guest Service Manager วันที่ 13 เม.ย. 2024
Dear Guest,Thank you for your review. We are pleased to hear that your stay was perfect. The whole team here is thrilled to hear 4 out 5 rating. We look forward to welcoming you back again in future.Sincerely, Dritan D, Front Office Manager
6/10 พอใช้
Jolani
9 เม.ย. 2024
Jolani
เข้าพัก 2 คืน, เมษายน 2024
การตอบกลับจาก Guest Service Manager วันที่ 13 เม.ย. 2024
Dear Guest,Thank you for your review. We are pleased to hear that your stay was perfect. The whole team here is thrilled to hear 3 out 5 rating. We look forward to welcoming you back again in future.Sincerely, Dritan D, Front Office Manager
Lovely hotel, great room, clean, easy for legoland!
Peri
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Guest Service Manager วันที่ 9 เม.ย. 2024
Dear Guest,Thank you for your review. We are pleased to hear that your stay was perfect. The whole team here is thrilled to hear 5 out 5 rating. We look forward to welcoming you back again in future.Sincerely, Dritan D, Front Office Manager
Hotel is 10 mins away from airport but 45 minutes to downtown.
Room was quiet and clean. Breakfast was included and very good.
Had issues with the room phone, the keys and the safe but other than that everything went well.
Clara
เข้าพัก 4 คืน, มีนาคม 2024
การตอบกลับจาก Guest Service Manager วันที่ 8 เม.ย. 2024
Dear Guest,Thank you for your review. We are pleased to hear that your stay was perfect. The whole team here is thrilled to hear 4 out 5 rating. We will address your concerns and feedback with our team. We look forward to welcoming you back again in future.Sincerely, Dritan D, Front Office Manager
I can't explain in words how friendly is the staff at this hotel. Breakfast was also absolutely great. We enjoyed our stay so much that we have already booked our next stay.
Rajesh
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Guest Service Manager วันที่ 8 เม.ย. 2024
Dear Guest,Thank you for your review. We are pleased to hear that your stay was perfect. The whole team here is thrilled to hear 5 out 5 rating. We look forward to welcoming you back again in future.Sincerely, Dritan D, Front Office Manager
Super cómodo el Hotel, se puede llegar en autobús desde el aeropuerto hacia el hotel y viceversa el camión te deja enfrente del hotel
Marcela
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Dritan D วันที่ 16 เม.ย. 2024
Querido invitado,Gracias por tu reseña. Nos complace saber que su estadía fue súper cómoda. El equipo aquí está encantado de escuchar sus encantadores comentarios.Esperamos darle la bienvenida nuevamente en el futuro.Atentamente,Dritan D, gerente de recepción
8/10 ดี
Rosario
เดินทางกับครอบครัว
5 เม.ย. 2024
Room was clean, staff helpful
Rosario
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Guest Service Manager วันที่ 6 เม.ย. 2024
Dear Guest,Thank you for your review. We are pleased to hear that your stay was perfect. The whole team here is thrilled to hear 4 out 5 rating. We look forward to welcoming you back again in future.Sincerely, Dritan D, Front Office Manager
8/10 ดี
Claudia
2 เม.ย. 2024
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Claudia
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Dritan D วันที่ 3 เม.ย. 2024
Dear Guest,Thank you for rating us. We hope to see you again.Sincerely,Dritan D, Front Office Manager
10/10 ดีเลิศ
Jonny
31 มี.ค. 2024
Jonny
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Guest Service Manager วันที่ 22 เม.ย. 2024
Dear Guest,Thank you for your review and for scoring us 5 out of 5. We look forward to welcoming you back again in future.Sincerely,Dritan D, Front Office Manage
การตอบกลับจาก Guest Service Manager วันที่ 1 เม.ย. 2024
Dear Guest,Thank you for your review. We are pleased to hear that your stay was perfect. The whole team here is thrilled to hear 5 out 5 rating. We look forward to welcoming you back again in future.Sincerely, Dritan D, Front Office Manager
การตอบกลับจาก Guest Service Manager วันที่ 1 เม.ย. 2024
Dear Guest,Thank you for your review. We are pleased to hear that your stay was perfect. The whole team here is thrilled to hear 5 out 5 rating. We look forward to welcoming you back again in future.Sincerely, Dritan D, Front Office Manager
การตอบกลับจาก Guest Service Manager วันที่ 30 มี.ค. 2024
Dear Guest,Thank you for your review. We are pleased to hear that your stay was perfect. The whole team here is thrilled to hear 5 out 5 rating. We look forward to welcoming you back again in future.Sincerely, Dritan D, Front Office Manager
2/10 แย่มาก
Darren
เดินทางเพื่อธุรกิจ
25 มี.ค. 2024
Parking not included. £10 for 10 hours.
Darren
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Guest Service Manager วันที่ 26 มี.ค. 2024
Dear Guest,Thank you for your review. We will address your concerns and feedback with our team. We look forward to welcoming you back again in future.Sincerely, Dritan D, Front Office Manager
4/10 แย่
ROBERTO
เดินทางเพื่อธุรกิจ
25 มี.ค. 2024
ชื่นชอบ: พนักงานและบริการ
This property is not close enough to the airport to call itself an Airport hotel. It costs 30 to 40 pounds to get to and from the terminal.
ROBERTO
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Guest Service Manager วันที่ 25 มี.ค. 2024
Dear Guest,Thank you for your review. We are pleased to hear that your stay was perfect. The whole team here is thrilled to hear 2 out 5 rating. We will address your concerns and feedback with our team. We look forward to welcoming you back again in future.Sincerely, Dritan D, Front Office Manager
6/10 พอใช้
Maureen
เดินทางกับครอบครัว
25 มี.ค. 2024
ไม่ชื่นชอบ: สิ่งอำนวยความสะดวก
Very basic, no wash rags, soap bar not even a refrigerator in room..breakfast can improve ..soppy scrambled eggs daily..make options for everyone. The restaurant food not very good
Maureen
เข้าพัก 4 คืน, มีนาคม 2024
การตอบกลับจาก Guest Service Manager วันที่ 25 มี.ค. 2024
Dear Guest,Thank you for your review. We are pleased to hear that your stay was perfect. The whole team here is thrilled to hear 3 out 5 rating. We will address your concerns and feedback with our team. We look forward to welcoming you back again in future.Sincerely, Dritan D, Front Office Manager
Room don’t have microwave and service not as great as I expected with other IHG property
Zandro
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Guest Service Manager วันที่ 25 มี.ค. 2024
Dear Guest,Thank you for your review. We are pleased to hear that your stay was perfect. The whole team here is thrilled to hear 2 out 5 rating. We will address your concerns and feedback with our team. We look forward to welcoming you back again in future.Sincerely, Dritan D, Front Office Manager
The hotel is very convenient, clean, food are affordable and tasty, staff especially Sharon are friendly and accommodating. Will definitely recommend this place.
Camille
เข้าพัก 6 คืน, มีนาคม 2024
การตอบกลับจาก Guest Service Manager วันที่ 22 มี.ค. 2024
Dear Guest,Thank you for your review. We are pleased to hear that your stay was perfect. The whole team here is thrilled to hear 5 out 5 rating. We look forward to welcoming you back again in future.Sincerely,Dritan D, Front Office Manager
การตอบกลับจาก Guest Service Manager วันที่ 21 มี.ค. 2024
Dear Guest,Thank you for your review. We are pleased to hear that your stay was perfect. The whole team here is thrilled to hear 5 out 5 rating. We look forward to welcoming you back again in future.Sincerely,Dritan D, Front Office Manager
It's just what you would expect from a Holiday Inn Express, clean comfortable room and a nice breakfast included in the price.
stuart
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Guest Service Manager วันที่ 19 มี.ค. 2024
Dear Guest,Thank you for your review. We are pleased to hear that your stay was perfect. The whole team here is thrilled to hear 10 out 10 rating. We look forward to welcoming you back again in future.Sincerely,Dritan D, Front Office Manager
6/10 พอใช้
Franciscus
เดินทางกับคู่รัก
15 มี.ค. 2024
I did not like one off the staff members. He was chewing gum behind the counter and I found the breakfast to slim. I missed some cheese and ham.
Franciscus
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Guest Service Manager วันที่ 17 มี.ค. 2024
Dear Guest,Thank you for your review. we are sorry to hear your stay was not the one we aim to deliver. Please rest assure that your comments have been shared with the whole team in the aim of improving.We hope that you would give us another opportunity to serve you better.Sincerely,Dritan D, Front Office Manager
This was the most terrible holiday inn hotel i have visited, its very noisy, its like a night club all night music smell of Arabic smoking downstairs, the stuff were unprofessional unhelpful
hessamadin
เข้าพัก 2 คืน, มกราคม 2024
การตอบกลับจาก Dritan D วันที่ 15 มี.ค. 2024
Dear Guest,Thank you for your review. we are sorry to hear your stay was not the one we aim to deliver. Please rest assure that your comments have been shared with the whole team in the aim of improving.We hope that you would give us another opportunity to serve you better.Sincerely,Dritan D, Front Office Manager