"I had an issue with our mini fridge in our suite the staff was very friendly and helpful
We stayed again on the way back on our roadtrip befor arrival the staff called me and apologized again said we were being upgraded to a bigger suite and was also given a discount when we checked in!! "
"Love this hotel! I stay here every time we come to Lubbock, for the last 6 yrs. I like that the rooms are so spacious, especially the suites. High ceilings, lots of open space. Best rooms I've seen for a very inexpensive price. Breakfast is advertised as continental, but offers way more than most continental (muffin assortment). This offered waffles, eggs, and biscuit w gravy. "
"Matt provided excellent service during the check-in process, demonstrating politeness, professionalism, and a friendly demeanor. The room was clean and featured modern amenities, while the lobby created an inviting atmosphere. Overall, the experience was positive, and I would consider staying here again."
"I didn't like the fact that the front desk lady at night was very very rude and unprofessional she doesn't need to be rolling her eyes at customers it's a sure way to not have someone not come back and she double charged me and then rudely told me you will get it back whenever I leave I would like to have someone reach out to me asap "
