(1) Location is very good. Right next to the hotel is a bus stop where several buses ply.
(2) It is also walking distance to Little India, City Sq. Mall, Farrer Park MRT, etc.
(3) Lots of restaurants (esp. in Little India) for those who prefer Indian food.
(4) Very kind and courteous staff.
(5) Relatively small hotel - not those anonymous humongous hotels.
(6) Breakfast spread is just right - not too much, not too little.
(7) Ms Kim @ breakfast was very helpful with directions to places. In particular, her tip to use Bus 138 to go to the Zoo vs Google Maps suggested route was very useful.
(8) One weakness is the smaller room sizes (esp. for those used to large rooms in typical US hotels). For 2 adults, not enough room to keep your suitcases without bumping into them!