The Lotus Blanc Prestige Floor resort is a bit difficult to evaluate. On one hand the resort has an eye-catching entrance and appearance, the staff go to extremes to ensure your satisfaction, there’s a wonderful rock waterfalls in the pool area, and the location is in a good area. Our room on the Prestige Floor was voluminous with twin functioning a/c controls, twin sinks in the bathroom, a modern enclosed shower with great water temperature control and pressure, a large bathtub, plenty of electrical sockets and a comfortable bed. In addition, the rooms were clean and room service responded rapidly. We used laundry services twice and the clothes came back folded and clean. We had spa treatments that we received on short notice and they were amongst the best we’ve ever had. So what’s not to love? The resort did not match its hotel.com profile. There was one restaurant – not 3. There is nothing differentiating the prestige floor from other floors as far as we could tell. In fact, the Prestige Floor is not even on the signage. Decorations on the surrounding pool trees were green plastic quart soda bottles cut in half. In addition tiles were popping off the pool walls and bottom. The floors are polished but they are brown. The furniture is nice but a dark brown. Combined with the observation the lights are subdued makes the hotel feel “dark”- a bit gloomy. The breakfast buffet was extensive but the food was generally bland. We ate in the restaurant one evening & were alone.