The manager, Ms. Moon, and her staff took exceptional care of us during our stay. She planned out our 3-day itineraries making sure that we didn’t miss any highlights of Hanoi. Once we got off the Airport taxi, we were greeted with umbrellas and that we stayed dry from the torrential rains. Whatever issues we came across, her staff would address immediately regardless the time of the day. Our only purpose for this second trip to Vietnam was to visit Ha Long Bay, we were disappointed with the cancellation due to clement weather. Regardless, their heartfelt customer services made up for the disappointments.