การตอบกลับจาก Angkor Panoramic Family วันที่ 21 ม.ค. 2024
Dear Dwayne,Thank you so much for your value time with Angkor Panoramic Boutique Hotel, very appreciated for your time to review us. Looking forward to welcoming you again in the future.Best regards,
The staff is very warm and welcoming. They were able to accommodate our requests and very polite.
Brian
การตอบกลับจาก Angkor Panoramic Family วันที่ 15 ม.ค. 2024
Dear Brian,Greeting from Angkor Panoramic Boutique HotelThank you so much for your leaved a review, we are deeply apology for a matter and regretted your had a short time with us. Hope to see you again in the near future.Best regards,
We had a perfect time here during our 5 night stay in Siem Reap. They are so helpful and friendly. They took good care of us, and helped us getting tickets and so on. We will miss them all. It was also a very relaxing neighbourhood, and the room was perfect! Next time we are in Siem Reap, we will be back 💛
Laila
เข้าพัก 5 คืน, มกราคม 2024
การตอบกลับจาก Angkor Panoramic Family วันที่ 15 ม.ค. 2024
Dear Laila,Greeting from Angkor Panoramic Boutique HotelThank you so much for your stayed, very glad to hearing that you had a wonderful stayed with us. We make all the best care of you and looking forward to welcoming you again in the nearest future. Please enjoy you trip in Battombang and next destination.Best regards,
6/10 พอใช้
Steven
เดินทางกับครอบครัว
23 ธ.ค. 2023
ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
Hotel was below average but staff were very good. Check-in was fantastic as rep saw us arrive and came outside to help. It was quick and easy.
Hotel had too many insects…hallway was full of insects as well as the room (dead bugs in bathroom). I can understand having insects in the hallway due to open concept but it was not acceptable for the room.
I thought hotel was recently renovated within past 4 years but it looks quite older.
Pool was decent but water was too cold.
Steven
เข้าพัก 3 คืน, ธันวาคม 2023
การตอบกลับจาก Angkor Panoramic Family วันที่ 6 ม.ค. 2024
Dear Mr. Steven,Greeting from Angkor Panoramic Boutique HotelThank you so much for your stayed with our property, the insect we already fixed we had contact to the company to spry killed. We are deeply apology for this matter, we already fixing the problems. I hope that you can give us a chance to serve you again in near future to see who much we improved.Best regards,
6/10 พอใช้
Arne
2 ธ.ค. 2023
ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: ความสะอาด
Ein doch recht herunter gekommenes Hotel in unmittelbarer Nähe zum Siem Reap River. Die Sicht auf den Fluss ist allerdings verbaut. Die Sauberkeit ist sehr schlecht. Die Zimmerreinigung wurde stark vernachlässigt. Das angebotene Frühstück kann ich nicht empfehlen. Das Personal ist sehr freundlich und hilfsbereit. Das Nationalmuseum und der Nachtmarkt sind gut zu Fuß erreichbar.
Arne
เข้าพัก 5 คืน, พฤศจิกายน 2023
การตอบกลับจาก Angkor Panoramic Family วันที่ 10 ธ.ค. 2023
Dear Arne, Thank you so much for your review, we will take action on that point. Thank you again for your choice our property for your accommodation. Hope you coming back again in near future. Best regards
10/10 ดีเลิศ
Matthew
27 ต.ค. 2023
Matthew
เข้าพัก 1 คืน, ตุลาคม 2023
การตอบกลับจาก Angkor Panoramic Family วันที่ 3 ธ.ค. 2023
Dear Matthew,thank you so much for your wonderful stayed, we are very glad to seeing your value feedback. Look forward to welcoming you again in near future.
All good, the hotel was great, breakfast food was great, no complaints
Lynley
เข้าพัก 2 คืน, มีนาคม 2023
การตอบกลับจาก Angkor Panoramic Family วันที่ 21 ม.ค. 2024
Dear Lynley,Greeting from Angkor Panoramic Boutique HotelThank you so much for your time to stayed with us, very appreciated for your stayed. Looking forward to welcoming you again in the near future. Best regards,
Great hotel! It was a last minute (same day) booking and I got lucky!! Very capable and kind staff, clean and comfy rooms, and easy location. The staff is really special. Very kind and helpful. WiFi is a little slow but otherwise this is a great value! For the price it has to be one of the best options if you want to be in town. Will stay again.
Good sized room, pretty dusty, truly awful towels (take your own !) pee coloured and so thin you could see though them. Breakfast was horrible, the muesli lively with ants!
I wasn’t expecting anything special from this hotel. I choose it based on its good reviews and complimentary hotel pick up service. It was a nice hotel but it was very basic and traditional. It was clean and the staff were both friendly and helpful. The driver they sent to pick us up was amazing. I believe his name was Vinpol and he was the kindest man we met on our whole holiday. Not only did he pick us up when we arrived, he took us all around the temples and waited for us at each stop telling us a little bit about the sites. He also took us back to the airport when we left. He even got us water and a plaster when my mother fell over – he was such a kind man! I’m not sure if he’s employed by the hotel or is just hired as a taxi for them but he’s a treasure to them! The hotel also has a rooftop restaurant which is lovely to sit and watch the sunset. Whilst the breakfast was only average, we did enjoy a lovely evening meal there with reasonably priced drinks! My only real complaint about this hotel was the terrible wifi service which DID NOT work in the room at all; we could only use it in the lobby area which wasn’t very good. Nevertheless, it was exactly what we needed for a one night stay.
Value for money. Close to the city center for foods, drinks and shopping. Hotel staff were friendly and helpful. Room was spacious. Beautiful place for breakfast and happy hours drinks.
ผู้เข้าพักจริง
เข้าพัก 4 คืน, มิถุนายน 2019
การตอบกลับจาก Panoramic วันที่ 3 ก.ค. 2019
Thank you so much for your value feedback, look forward to welcoming you again in near future.
Best regards,
6/10 พอใช้
Alejandro
4 มิ.ย. 2019
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Interesting stay in Siem Reap at a cheap hotel
Interesting stay at the Angkor Panoramic Boutique Hotel. I paid $95.96 for 4 nights at this hotel via Hotels.com. You get what you pay for here.
Pros:
- Picked me up at airport in Tuk-Tuk
- Large rooms
- AC (when the power works)
- Wifi
- Pool
- Drink prices at the bar
Cons:
- Power went out about 12 times in my 4 nights there
- No cold water in the shower unless you leave it running for 5-10min during the day - this is horrible since it's so hot/humid outside.
- All towels came with stains
- Charged me $12 for what they said was 4KGs of clothes without showing me the scale (I washed the same clothes in Hong Kong a week before and it weighed out to 1 or 2KG).
- Walls are thin so you can hear them start hammering and using power tools every morning at 9am.
- Room was dark and one of the lamps didn’t work.
- Saw a mouse run through the lobby.
Alejandro
เข้าพัก 4 คืน, เมษายน 2019
การตอบกลับจาก Panoramic's Family วันที่ 7 มิ.ย. 2019
Dear Alejandro,
Greeting from Angkor Panoramic Boutique Hotel
Thank you so much for your sharing your feedback after your stayed. Very appreciated for your all positive comment and also do apology about weak point.
Allow me to explain to you about electric went off, whole of Siem Reap city we are development through out the hotels, restaurant, and guesthouse are increased and the power supply not enough that's why our government tried to get some more power from our neighbor like Vietnam and Lao, during that time we have some technician issued. But during power cut of we have our generator for spare when no have electric off. The hot water system we have control regular but we are not sure that your moving cold and hot are correctly or not.
We understanding some of towels are stains but your can call our receptionist for exchange because our services 24 h and during that time we are in hot season and our government water also supply not enough and the water came no clean make our laundry we hard to clean. If you feel incorrect please fact to fact because we are sure that our staffs are not cheating.
Anyways, thanks for your bring all those comment. Hopefully, you can coming again in next time and we serve a better service for you.
Best regards
6/10 พอใช้
Ola
2 มี.ค. 2019
ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
ไม่ชื่นชอบ: พนักงานและบริการ
Angkor
Omständigt och trögt att checka in glömde att ringa väcknings samtal personalen låg och sov när jag kom ner JAG väckte personalen.
Ola
เข้าพัก 3 คืน, กุมภาพันธ์ 2019
การตอบกลับจาก Panoramic's Family วันที่ 4 มี.ค. 2019
Dear Ola,
Thank you so much for your feedback, your feedback we will double check and brief them to be more clear about standard service. We will be improvement and look forward to welcoming you again in near the future trip.
Best regards,
การตอบกลับจาก Angkor Panoramic Hotel วันที่ 8 ก.พ. 2019
Dear Andres,
Thank you so much for your kind rating us 10/10, we appreciated for your feedback. Look forward to welcoming you again soon.
Best regards,
Pleasant stay. The staff were very helpful and polite. Limited selection of breakfast but well prepared, so not bad.
ผู้เข้าพักจริง
เข้าพัก 2 คืน, ธันวาคม 2018
การตอบกลับจาก Panoramic's Family วันที่ 4 ม.ค. 2019
Dear Value Guest,
Thank you very much for your feedback, very glad to hearing that your a pleasant stayed. We will inform to the restaurant to more selection.
Thanks,
2/10 แย่มาก
ผู้เข้าพักจริง
31 ธ.ค. 2018
ผู้เข้าพักจริง
เข้าพัก 1 คืน, ธันวาคม 2018
การตอบกลับจาก Savon วันที่ 3 ม.ค. 2019
Dear Value Guest,
We are so sorry that your stayed not satisfy, if you could commend about your dislike would be much better for improvement. But regretted you did not write something, but anyway thanks for your stay and hope you give us a chance to improvement.
Best regards,
การตอบกลับจาก Panoramic's Family วันที่ 5 ธ.ค. 2018
Dear Antonio,
Thank you very much for your true our services, very much appreciated for your value feedback.
Our family look forward to welcoming you again soon.
Best regards
Reception was not accommodating nor welcoming. Room was not very clean. Stayed here as 3 of 4 nights were included in our tour package. Sheets did not appear to be fresh on our first night. Never changed bed linen in all 4 nights we were there. Towels were well worn. Hot breakfast choices were very limited. Location was not convenient to pub street, it’s approximately 20 minutes walk which is ok in the evening but not in the middle of the day when it’s 36C.
Dear Nerissa,
We do apology for your stay uncomfortable, we will check on this with our room made. Please inform to our front desk if you need any assistance regarding your stay.
Thank you,
Panoramic's Family
Dear Mr. James,
Thank you very much for your true our service, very high appreciated for your time to review us. All our family staffs are look forward to welcoming you again in near future.
Best regards,
It's an older building but kept clean. Rooms are huge but dated. Food was good, maybe a little expensive. The staff were fantastic, arranged bikes, transfers, tours and massages all at a good price and done with a smile.
Christine
เข้าพัก 4 คืน, มีนาคม 2018
การตอบกลับจาก Savon วันที่ 12 มี.ค. 2018
Dear Mr. Christine,
Thank you very much for your value stayed, we are very happy to got your commend. All our family's look forward to welcoming you again in near future.
Best regards,
The first room we were given was not the deluxe that we had booked and we slept in it for 1 night...when we opened the wardrobe a million mosquitoes flew out and when we woke we had been bit to death....the sheets were grubby and you wouldn’t have dried a dog on the towels....we were upgraded to the room we had reserved the next day which was ok.the restaurant was on the 6th floor...rooftop and could have been a lovely place to chill but breakfast was served here and nothing was covered so flies got to it before the guests....it’s a shame because the staff were lovely and some talc could make it really nice...a lot of the rooms faced blank walls and the pool left a lot to be desired.its not a boutique hotel and should be a last resort booking...WiFi hit and miss
Susan
เข้าพัก 4 คืน, มกราคม 2018
การตอบกลับจาก Savon วันที่ 31 ม.ค. 2018
Dear Susan,
Thank you very much for your leaved your comment in this page, we already checked your reservation and we see that your booking is not deluxe room. That's why we assigned with superior as reservation booked. Not right a million mosquitoes, if you wrote like this nobody believed.
Thank you,
Nice hotel, helpful staff, pool great after exploring temples. Walking distance to nightmarket and pubstreet, though a tuktuk theres 3$ if you dont want to walk.. would recommend
Malin
เข้าพัก 1 คืน, มกราคม 2018
การตอบกลับจาก Savon วันที่ 17 ม.ค. 2018
Dear Malin,
Greeting from Angkor Panoramic Boutique Hotel
Thank you very much for your positive review, very high appreciated for your kind feedback. All our staffs look forward to welcoming you again in near future.
Overall is great. However, the water is not hot enough and the room is a little bit dark. Also, the tuk tuk is not free for picking up from airport.
Wai Ming
เข้าพัก 2 คืน, ธันวาคม 2017
การตอบกลับจาก Savon วันที่ 8 ม.ค. 2018
Dear Wai Ming,
Greeting from Angkor Panoramic Boutique Hotel
Thank you very much for your time to review, regarding your problem hot water and room dark we will fixing on that point. But for tuk tuk pick up fee, we already contact to our tuk tuk driver but he said you given him tips not for fee. Please email to us if this information not really, because we want to make sure that our tuk tuk team are honestly.
Best regards,
Dear Value Guest,
Thank you very much for your value positive feedback, we are very glad to hearing that your stay very excellent.
All our team are look forward to see you again in next future.
Best regards,
The Management
Overall this was an excellent place, good location. The Staff were exceptional, professional and most helpful. Room included a continental breakfast on the roof top restaurant. Whilst the hotel was a little dated it was never the less in good condition and good value for the price. Our room did not have a view (Sadly). Our Tuk Tuk driver was the best.
Anthony
เข้าพัก 3 คืน, ธันวาคม 2017
การตอบกลับจาก Management วันที่ 25 ธ.ค. 2017
Dear Value Guest,
Thank you very much for your value time to review us, we well noted about your comment. We will trying to improved about our services.
Look forward to welcome you again in the future.
Best regards
Nice rooftop to enjoy breakfast or dinner, located in a quiet area on the other side of the river but still very close to museum, pub street and night market. Nice staff. Decoration is minimal except for the collection of modern paintings that may not necessarily be your taste. Pool is a bit cornered between walls but good sized.
ผู้เข้าพักจริง
เข้าพัก 1 คืน, ธันวาคม 2017
Dear Value Guest,
Greeting from Angkor Panoramic
Thank you very much for your value time to review us, we are very appreciated for your importance feedback. We will revert your review to our manager and staffs to see how we work and provide a good services to our guests.
All Angkor Panoramic look forward to welcoming you again in next future.
Thank you.,
Sale Manager
We absolutely loved our stay this place is absolutely faultless , a must place to stay and yes we will be back
Robert
เข้าพัก 2 คืน, กันยายน 2017
การตอบกลับจาก Savon วันที่ 11 ต.ค. 2017
Dear Mr. Robert,
Thank you very much for your loved your stay with us, we are very appreciated for your value positive feedback.
All staffs, look forward to welcoming you again in the future.
Best regards,
VERY COMFORTABLE HOTEL CLOSE TO THE CITY. VERY FRIENDLY STAFF. SECURITY IS GOOD AND ROOM SERVICE IS VERY GOOD.
S,V,KUMAR
การตอบกลับจาก Savon วันที่ 11 ต.ค. 2017
Dear S,V,KUMAR,
Thank you very much for your value time to stayed in our hotel, we are very appreciated for your positive feedback. We are look forward to welcoming again in future.
Best regards,
8/10 ดี
ผู้เข้าพักจริง
7 ส.ค. 2017
ชื่นชอบ: พนักงานและบริการ
ผู้เข้าพักจริง
เข้าพัก 2 คืน, สิงหาคม 2017
Thank you very much for your leaved rating. Very much appreciated.
We were in a 1 br suite room. It was spacious. Room was clean. Good location. Lighting was poor inside the room as well as hallway. Elevator was under repair when we were there in July 2017. Bfast was good. Front office staff could speak English. Pool was good size although very deep. Massage was room service. Except for the poor lighting, Overall, experience was great!
ผู้เข้าพักจริง
เข้าพัก 3 คืน, กรกฎาคม 2017
การตอบกลับจาก Savon วันที่ 5 ส.ค. 2017
Dear Value Guest,
Greeting from Angkor Panoramic Boutique Hotel
Thank you very much for your value time to review us, we were very much appreciated for your kind to share your feedback. For light in our family suite room we will put another light as your commended.
But anyway, thanks for your stay and look forward to welcoming again in near future.
Best regards,
Dear Bobie,
Thank you very much for your commend, we are happy to provide a good service to you.
All staff, look forward to welcoming you again in next future.
Best regards,
A nice boutique hotel in the heart of Siem Reap. Staff is more than willing to get you transportation to tour the temples. $20 per night.
ผู้เข้าพักจริง
เข้าพัก 1 คืน, กรกฎาคม 2017
Dear Value Guest,
Thank you very much for your value time to stay in our hotel, we are happy to service all travelers who stay in our hotel.
All staffs, look forward to welcome you again in next trip if you plan to Siem Reap Cambodia.
Best regards,
The management
Service and location good. Small pool which is good for cooling off. Try not to stay on floor below breakfast space
jenni
การตอบกลับจาก General Manager วันที่ 23 ก.พ. 2017
Dear Jenni,
thank you very much for your comment, we will take note for your comment about level 5 floors. I will take improvement about this.
Best regards,
Savon
I was disappointed when I checked in and had to kill 2 bugs in my bathroom.
Then, i went to take a shower and found no hot water.
I did call to let the staff know and one came to check buti was not told when water would be available so i ended up shpwerimg om my friends room my whole stay.
SHERIN
การตอบกลับจาก General Manager วันที่ 5 ม.ค. 2017
Dear Sherin,
Greeting from Claremont Angkor Boutique Hotel
Please do apologies to regarding our problem with your recently stay in our hotel.
It was not our intention to do this saturation, I am really so sorry for this problem happened.
We would like to accept your comment for improve our future service.
If there was any good that came out of this unfortunate experience, it is that I have grown and learned alternative approaches to these situations.
Thanks for give us a chance again to provide our service and we promised pay in attention all the time never happened again.
Please accepted my apologized with high respected.
Sincerely Yours,
The manager
Dear Value Guest,
Greeting from Claremont Angkor Boutique Hotel
Thank you very much for your great stay and leaved a positive rating, very much appreciated for your kind sharing your stay in our properties.
All our staffs look forward to welcoming you again in near future.
Best regards,
Savon
Very nice boutique hotel, located in center walking distance pub street, old market, night market, central market. Just 10 minutes to Angkor Wat by tuk tuk and 15 minutes from airport.
Would be recommended to all travelers
i'm Savon
การตอบกลับจาก Savon วันที่ 21 ก.ค. 2016
Dear I'm Savon,
Thank you for your positive review, we were happy to hearing that you have a great stay in Claremont.
We look forward to welcoming you again in near future.
Best regards,
Över lag positiv upplevelse av hotellet. Trevlig personal och ok men lite mörkt rum. Temperaturen i duschen var svår att få på rätt nivå och var man först tog det lång tid att få varmvatten.
Johan
การตอบกลับจาก Savon วันที่ 6 ก.ค. 2016
Dear Johan,
Thank you very much for your great stay in Claremont Angkor Boutique Hotel. Appreciated for your kind get back with your experience in our hotel. We will improve what's your comment in this review.
We hopefully to receive you again in the future.
Best regards,