Search Hotels in Sherman Hill, Des Moines

"I hate to do this, I like toctry to give the benefit of the doubt, ut when we arrived we were checked in and go to our room only to find someone in the room already. Mistakes happen, so the worker gave us the other person's room. Wasnt the same type of room, so we were a bed short, but we didnt complain. Noticed multiple charges on my card by Sunday- talked to front desk to make sure I wasnt being charged for both rooms- in fact my card was attached to both rooms. Thought they had taken care of it only to find out this evening that I was charged an extra $360 for the room we didnt stay in. The charges have went through, no longer pending so someone stayed free and I paid for both rooms?!? I have frequented this hotel and am very disappointed. I disagree with the way hotels do this type of charging- pay when you check in and quit with all the extra charge here, extra charge there all pending for days until you are long gone and can't do anything about it."

"Room 218 sounds like a freight train runs through it. Every time the elevator is in use it rumbles through your room you can’t sleep through it. Also I have a change on my card for $10 not sure what that was for."

"Very clean room and extremely nice staff."

"We enjoyed our stay. Very clean."

"Very good"

"The location was good. The price was good. The room itself was only okay. There was wallpaper/plaster coming off the ceiling. There was rust in the bathroom. There was no ice machine and the elevator was out of order."

"We arrived shortly after check-in, and the front desk guy was rude and stayed on the phone the entire time while “helping” us. Check-in took about 10 minutes with almost no communication. He only mentioned a damage hold, then handed us the key without telling us our room number, where to go, checkout time, or any hotel info (breakfast, pool, etc.). The hallways and elevator were filthy and smelled like smoke. When we entered our room, it smelled terrible. Turning on the AC helped slightly, but there was a constant loud whistling/creaking metal noise coming from outside the room that NEVER stopped the entire stay (3:15pm–11am). The walls are paper thin, you can hear everything. Even footsteps and coughing. The pool was disgusting: foam on top, debris and paper at the bottom, and even nicotine pouches floating. The hot tub was yellow and looked slimy. We didn’t use it. The shower was also unacceptable, dirty showerhead, odd-smelling water, and it barely got lukewarm. The sheets did not stay on the bed and didn’t feel clean. Nothing in the room smelled fresh, including towels and pillows. Breakfast was decent (waffles and potatoes okay, eggs not great), but we had to figure out the time ourselves. Avoid the apple juice. We had to play something overnight to sleep because of the loud metal noise. Overall, this hotel is extremely unclean, poorly maintained, and the service was terrible. I’ve traveled a lot, and this was by far the worst experience. Do NOT waste your money."

"Just a great locally owned place"

"Great, helpful staff"