An Unforgettable Stay — Exceptional Hospitality! ⭐⭐⭐⭐⭐
My husband and I were absolutely blown away by the Mandarin Oriental Shenzhen! Having stayed at luxury hotels including the Ritz-Carlton and Four Seasons, we can confidently say this experience was on another level!
We transferred hotels last minute, and the team went above and beyond to accommodate our every need. I have celiac disease, severe food allergies, and histamine intolerance, making travel in China challenging. The chefs took extraordinary care to prepare my meals separately and safely. Their kindness and attention to detail meant the world to us!
We were also celebrating our anniversary, and the team surprised us with thoughtful complimentary gifts, wine, cake in our room, and lovely restaurant celebrations!
A heartfelt thank you to Reto, Rex, Grace, Jacob, Chef Jane, and the entire Spanish Tapas restaurant team, especially Helia, for their incredible hospitality!
The hotel is stunning, but the people make it truly unforgettable. It’s genuinely the only hotel I’ve ever wanted to live in! You made our first visit to Shenzhen so special.
Worth every penny! We cannot recommend it highly enough, especially to travelers with dietary restrictions. We can’t wait to return! 💛
good experience all round but pricy for what it offers and mall next door is not one of the bests in Shenzhen
Serving staff not at par with other Mandarin properties
Mo Bar service is inadequate at best
An exceptional stay from start to finish. Nicole at the front desk was impeccably warm and professional throughout our stay, setting the tone for a truly refined experience.
The service was seamless, and the room was beautifully modern, elegant, and immaculately appointed. As someone who regularly stays at the Four Seasons and Ritz-Carlton, this hotel genuinely surpassed expectations.
I didn’t want to leave.
Mandarin Oriental is well located between BiJia Mountain and Lianhua Mountain, with walkways directly into both recreational parks. The air quality is superb and the restaurants within the Upper Hills shopping center are also highly recommended by the locals. The Hotel lobby is located on the 78th floor and the reception and guest service staff are outstanding! I have also become a fan of MO as a result of this stay, as the quality of service and the standards they hold are definitely first class. The hotel rooms and facilities all have stunning views of the surrounding areas. The spa also offers excellent selections of massage and relaxation offerings.
The Bay restaurant also has outstanding selections of food from the spring offerings and classical Cantonese food. The hotel staff pays attention to every detail to pamper their guests. Highly recommended! If there was one minor complaint, the TVs in the room need upgrade since the resolution is subpar compared to everything else MO offers to its guests.