Dear guest, thank you for staying with us and leaving your precious comments here. We pay a very high attention on your feedback and your encouragement make us keep improving, We sincerely welcome you back in the near future!
Dear guest, thank you for staying with us and leaving your precious comments here. We pay a very high attention on your feedback and your encouragement make us keep improving, We sincerely welcome you back in the near future!
Die Lage des Hotels ist sehr gut. Die Metrostation Ganxia North liegt gleich vor dem Haus. Hinter dem Hotel ist eine kleine Stadt mit sehr vielen kleinen traditionellen Geschäften, Handwerksbetrieben und Restaurants. Das fand ich touristisch ganz spannend. Ansonsten gibt es in Shenzhen Luxus Einkaufstempel in Hülle und Fülle. Das Frühstück im Hotel ist sehr gut, die Auswahl sehr reichhaltig. In der Executiv Lounge würde ich mir bei der Getränkeauswahl noch Orangensaft wünschen. Das sollte meiner Meinung nach Standard sein. Die Sauberkeit ist sehr gut. Teilweise nimmt man einen leicht muffeligen Geruch wahr. Aber insgesamt ist alles Top. Ich war Ende März 2024 für 9 Nächte da und würde das Hotel sofort wieder buchen.
Jochen
เข้าพัก 9 คืน, มีนาคม 2024
การตอบกลับจาก Iris วันที่ 8 เม.ย. 2024
Dear guest, thank you for staying with us and leaving your precious comments here. We pay a very high attention on your feedback and your encouragement make us keep improving, We sincerely welcome you back in the near future!
6/10 พอใช้
Jimmy
31 มี.ค. 2024
Jimmy
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Iris วันที่ 22 เม.ย. 2024
Dear guest, thank you for staying with us and leaving your precious comments here. We notice that you rate 3 points for the past stay, would you kindly rectify the problem so we could improve accordingly. We sincerely welcome you back in the near future!
Dear guest, thank you for staying with us and leaving your precious comments here. We pay a very high attention on your feedback and your encouragement make us keep improving, We sincerely welcome you back in the near future!
Dear guest, thank you for staying with us and leaving your precious comments here. We notice that you rate 8 points for the past stay, would you kindly rectify the problem so we could improve accordingly. We sincerely welcome you back in the near future!
Dear guest, thank you for staying with us and leaving your precious comments here. We notice that you rate 2 points for the past stay, would you kindly rectify the problem so we could improve accordingly. We sincerely welcome you back in the near future!
Dear guest, thank you for staying with us and leaving your precious comments here. We notice that you rate 4 points for the past stay, would you kindly rectify the problem so we could improve accordingly. We sincerely welcome you back in the near future!
My room is big enough for 4 persons. It is neat and tidy. The room is a bit hot as we are unable to change the ventilation from hot to cooling mode.
Yuk Chung Edwin
เข้าพัก 2 คืน, ธันวาคม 2023
การตอบกลับจาก Iris วันที่ 27 ธ.ค. 2023
Dear guest, thank you for staying with us and leaving your precious comments here. We pay a very high attention on your feedback and your encouragement make us keep improving, We sincerely welcome you back in the near future!
Dear guest, thank you for staying with us and leaving your precious comments here. We pay a very high attention on your feedback and your encouragement make us keep improving, We sincerely welcome you back in the near future!
Dear guest, thank you for staying with us and leaving your precious comments here. We notice that you rate 8 points for the past stay, would you kindly rectify the problem so we could improve accordingly. We sincerely welcome you back in the near future!
10/10 ดีเลิศ
Amin
7 พ.ย. 2023
Amin
เข้าพัก 1 คืน, พฤศจิกายน 2023
การตอบกลับจาก Iris วันที่ 9 พ.ย. 2023
Dear guest, thank you for staying with us and leaving your precious comments here. We pay a very high attention on your feedback and your encouragement make us keep improving, We sincerely welcome you back in the near future!
Dear guest, thank you for staying with us and leaving your precious comments here. We pay a very high attention on your feedback and your encouragement make us keep improving, We sincerely welcome you back in the near future!
Cuarto amplio, buenas instalacionea. Personal poco amable.
carlos
เข้าพัก 3 คืน, ตุลาคม 2023
การตอบกลับจาก Iris วันที่ 6 พ.ย. 2023
Dear guest, thank you for staying with us and leaving your precious comments here. We notice that you rate 4 points for the past stay, would you kindly rectify the problem so we could improve accordingly. We sincerely welcome you back in the near future!
8/10 ดี
Yi Ching
4 พ.ย. 2023
Yi Ching
เข้าพัก 1 คืน, พฤศจิกายน 2023
การตอบกลับจาก Iris วันที่ 6 พ.ย. 2023
Dear guest, thank you for staying with us and leaving your precious comments here. We notice that you rate 8 points for the past stay, would you kindly rectify the problem so we could improve accordingly. We sincerely welcome you back in the near future!
6/10 พอใช้
Chun Fung Henry
เดินทางกับครอบครัว
3 พ.ย. 2023
ชื่นชอบ: ความสะอาด, ความสะดวกสบายของห้องพัก
Chun Fung Henry
เข้าพัก 1 คืน, พฤศจิกายน 2023
การตอบกลับจาก Iris วันที่ 6 พ.ย. 2023
Dear guest, thank you for staying with us and leaving your precious comments here. We notice that you rate 6 points for the past stay, would you kindly rectify the problem so we could improve accordingly. We sincerely welcome you back in the near future!
8/10 ดี
Chin yuan
26 ต.ค. 2023
Chin yuan
เข้าพัก 2 คืน, ตุลาคม 2023
การตอบกลับจาก Iris วันที่ 16 พ.ย. 2023
Dear guest, thank you for staying with us and leaving your precious comments here. We notice that you rate 4 points for the past stay, would you kindly rectify the problem so we could improve accordingly. We sincerely welcome you back in the near future!
Dear guest, thank you for staying with us and leaving your precious comments here. We pay a very high attention on your feedback and your encouragement make us keep improving, We sincerely welcome you back in the near future!
Dear guest, thank you for staying with us and leaving your precious comments here. We pay a very high attention on your feedback and your encouragement make us keep improving, We sincerely welcome you back in the near future!
Dear guest, thank you for staying with us and leaving your precious comments here. We pay a very high attention on your feedback and your encouragement make us keep improving, We sincerely welcome you back in the near future!
Dear guest, thank you for staying with us and leaving your precious comments here. We pay a very high attention on your feedback .We sincerely welcome you back in the near future!
Hilton only by name. This hotel is not up to Hilton standards and needs renovating. The carpets were old and smelled musky. I had to request a room without carpets after change rooms twice without satisfaction. I had to contend with a lower grade room without the smelly carpets but it was worth the sacrifice.
The cleaning was also very sloopy for a five star.
Neng Yun
เข้าพัก 1 คืน, สิงหาคม 2023
การตอบกลับจาก Iris วันที่ 25 ส.ค. 2023
Dear guest, thank you for staying with us and leaving your precious comments here. We pay a very high attention on your feedback. We apologize for not being able to provide you with a satisfied experience during your stay. I have forwarded your comments to the relevant hotel authorities to ensure that they actively address the issue. We sincerely welcome you back in the near future!
Dear guest, thank you for staying with us and leaving your precious comments here. We pay a very high attention on your feedback and your encouragement make us keep improving, We sincerely welcome you back in the near future!
6/10 พอใช้
Hwankyu
16 ส.ค. 2023
Hwankyu
เข้าพัก 1 คืน, สิงหาคม 2023
การตอบกลับจาก Iris วันที่ 18 ส.ค. 2023
Dear guest, thank you for staying with us and leaving your precious comments here. We notice that you rate six points for the past stay, would you kindly rectify the problem so we could improve accordingly. We sincerely welcome you back in the near future!
Dear guest, thank you for staying with us and leaving your precious comments here. We pay a very high attention on your feedback , We sincerely welcome you back in the near future!
2/10 แย่มาก
sze ki
7 ส.ค. 2023
sze ki
เข้าพัก 1 คืน, สิงหาคม 2023
การตอบกลับจาก Iris วันที่ 9 ส.ค. 2023
Dear guest, thank you for staying with us and leaving your precious comments here. We notice that you rate two points for the past stay, would you kindly rectify the problem so we could improve accordingly. We sincerely welcome you back in the near future!
The location is near shopping centre, and room is very clean
KIN MING
เข้าพัก 1 คืน, สิงหาคม 2023
การตอบกลับจาก Iris วันที่ 9 ส.ค. 2023
Dear guest, thank you for staying with us and leaving your precious comments here. We pay a very high attention on your feedback and your encouragement make us keep improving, We sincerely welcome you back in the near future!
Dear guest, thank you for staying with us and leaving your precious comments here. We pay a very high attention on your feedback and your encouragement make us keep improving, We sincerely welcome you back in the near future!
Hotel staff are friendly and helpful, hotel breakfast is ok. Location is good. There are some improvements can be made.
The hotel provided phone charging cable, but the voltage is too low, it take long time to charge one phone. We forgot to bring our own charging cable for this trip. We have several phones and tablets to charge, and it take overnight and cannot complete all charging.
There is no soap provided in the bath room. All liquid soap and shampoo bottle are fixed inside of the shower room and cannot take it away. Therefore when you take a bath on the tub, you got nothing to use (you can only soaked on the bath tub with hot water, nothing else. You cannot wash your body by any detergent). All you can do is going to the shower room after. Seems like the beautiful bath tub is only for display.
The hair dryer is super noisy but blowing power is weak. Cannot dry the hair even my daughter is very short hair. Therefore I give up to wash my long hair because of the bad hair dryer. Suppose I think I can ask the room service to change another hair dryer for me but it was nearly 1am in the morning… I prefer go to sleep.
Fung Ting
เข้าพัก 1 คืน, กรกฎาคม 2023
การตอบกลับจาก Candice วันที่ 20 ก.ค. 2023
Thank you very much for staying with us and leaving your comments for our hotel. We pay a very high attention on your feedback and our Fitness Center manager is looking into the case and taking actions to rectify immediately. We regret that your experience is not fully satisfied and we hope you could come back to us in the near future.
8/10 ดี
Kwok-pui
10 มิ.ย. 2023
Kwok-pui
เข้าพัก 1 คืน, พฤษภาคม 2023
การตอบกลับจาก Candice วันที่ 20 ก.ค. 2023
Dear guest, thank you for staying with us and leaving your precious comments here. We pay a very high attention on your feedback and your encouragement make us keep improving, We sincerely welcome you back in the near future!
Thank you very much for staying with us and leaving your precious comments for our hotel. We pay a very high attention on your feedback and we will look into details and take actions to keep improving. We hope you could come back to us in the near future.
Dear Guest, Just wanted to thank you for your stay here at Hilton Shenzhen Futian! So glad you were able to experience our authentic Hilton hospitality. Thank you for your review and we look forward to seeing you soon.
Dear guest, thank you for staying with us and sharing your review. We are happy that you are fond with your recent stay at our hotel. We will keep developing our services and give you a way more extraordinary experiences when you visit us next time. Best wishes to you!
Thank you for taking time to share your feedback about our hotel. We are glad to see you were satisfied with your recent stay at Hilton Shenzhen Futian. Your satisfaction will inspire us to do better. Please do not hesitate to contact us directly if there's anything we can be of assistance.
Our team is looking forward to seeing you again soon.
Dear guest, thank you for staying with us and sharing your review. We are glad to see you were satisfied with your recent stay at Hilton Shenzhen Futian. Your satisfaction will inspire us to do better. Please do not hesitate to contact us directly if there's anything we can be of assistance. Our team is looking forward to seeing you again soon.
6/10 พอใช้
Claudio
เดินทางเพื่อธุรกิจ
11 ม.ค. 2020
ไม่ชื่นชอบ: ความสะดวกสบายของห้องพัก
Baustelle vor dem Hotel ..... sorry Lärm vorprogrammiert
Dear Claudio, Warm greeting from Hilton Shenzhen Futian.
Firstly we'd like to thank you for staying with us during your visit to Shenzhen, at the same time we are sorry to hear about your feeling of disppointment.
We do with to apologize for the unfortunate occurrences during your stay and we acknowledge that we failed in meeting you and our expectations in some aspects.
In regards to the metro construction in front of the hotel, we certainly understand that it has clearly put you through some unpleasant experience. Please accept my sincere apologies that we have failed to live up to your experience in this regard. We often utilize guest reviews to assess insight within our hotel operations and we have reviewed your feedback with the hotel team.
Thanks again for sharing your feedback with us. We hope you will consider staying with us next time when you are in Shenzhen.
1. Bad smell in hallway.
2. Too much uncomfortable and noisy toilet seat.
3. Hair in bathtub
4. Feeling cheap everywhere.
(There is no ballpoint pen, only pencil.... I'm glad I took the My ballpoint pen.)
5. I asked for an invoice, but absolutely no
Dear Valued Guest, Thank you for taking the time to write a review about your recent stay at our hotel. At the same time we're deeply sorry to hear about your feelings of disappointment. We do wish to apologize for the unfortunate occurrences during your stay and we acknowledge that we failed in meeting your and our expectation in some aspects, such as the experience in the guest room and Front Desk.
For the smell in the hallway, uncomfortable and noisy toilet seat and the hair in the bathtub, we certainly understand that it has clearly put you through some unpleasant experience. Please accept my sincere apologies, there is absolutely no excuse and this is something that our management team will continue to educate and train the team to improve and be better and better in the future.
Additionally, we are sorry for the inconvenience caused by the ballpoint pen and invoice. Both of them that we could supply you and should you have any requirement during your stay, please feel free to contact our "Magic Center" or Guest Service Manager by dialing "0" from the landline in the guest room.
Your comments will be shared with our Operations team and the necessary action and trainin will be taken immediately.
Thank you very much again for your feedback. The team is looking forward to welcoming you back soon and be of your service.
Dear Valued Guest,
Thank you for choosing us and for sharing your comments with us. It is great to hear that you like the hotel location and it made your trip convenient.
Thank you very much again for your comments. We are looking forward to welcoming you back soon.