Friendly covid-aware hotel which makes great efforts to ensure the safety of its guests and staff. Despite all the issues, still provided a hot breakfast. The bacon butties are arguably the best in the area!
The hotel was incredibly busy on some days but the staff were calm, attentive and helpful. Mask wearing was emphasised.
Staff were particularly helpfulafter I twisted my ankle the night before we checked out. Seeing I was in difficulty, I was offered an ice pack - which was thoughtful, but a bit impractical for the journey home.
Check in experience was awful. We arrived at 1pm, two hours before checkin and were told that the room wasn’t ready. So that was no problem. We went for a wander and returned at 3:45, 45 minutes after check in and were told the room STILL wasn’t ready despite arriving earlier and that check in was 3pm.
Furthermore, the queue to even get to reception was ridiculous and receptionists were regularly without someone at the desk but not asking anybody to move forward.
Lastly, the car parking is a charged service which is not on the hotels.com listing! It’s £6 per 24 hours.
The room and location were good, very spacious and clean. Breakfast was slightly disappointing in that it was a grab bag situation, and the range was limited but understandable given the context.
Superb front of house staff. Nothing too much trouble. Room very comfortable and bathroom spacious, clean and sparkling!
เข้าพัก 1 คืน, สิงหาคม 2020
รีวิวที่ตรวจสอบแล้ว
2/10 แย่มาก
Lee
17 ส.ค. 2020
Despite corona virus and government changing rules at 24 hour notice this hotel refused to accept a cancellation despite significant notice and significant mitigating circumstances. Hotel manager, clearly a right jobsworth.
Friendly staff and well located hotel but at check in they ask you for a 30£ deposit that they never refunded. I sent them several messages but no answer so far.