Dear Kot, Thank you very much for all these very encouraging comments. I will share your comments with the team that I am sure will be delighted to know that your recent stay with us was as pleasant as the previous one. We look forward welcoming you soon in your Shanghai's home and wish you and your family a fantastic upcoming year of the pig Sincerely yours, Guest Experience Manager

ونحن نقدر كثيرا بتعليقاتك بخصوص إقامتك في شنغهاي غراند سنترال ميركيور. هو دائما من دواعي سروري أن تلقي ردود فعل إيجابية. وهذه الملاحظات بمثابة تشجيع لجميع العاملين لدينا ونحن نسعى جاهدين لتحسين جودة الخدمات التي نقدمها. شكرا لكم مرة أخرى لتبادل الخبرات الخاصة بك، ونأمل أن زيارتك القادمة يكون لطيفا مثل سابقتها.

We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Central. It is always a pleasure to receive positive feedback. This feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Dear Michael,Thank you for choosing Pullman Shanghai Jing‘an as your place to stay. I am glad to hear of your positive comments about us and look forward to welcoming you again in near future. Wish you all the best.

Dear Chen,Thank you for choosing Pullman Shanghai Jing‘an as your place to stay. I am glad to hear of your positive comments about us and look forward to welcoming you again in near future. Wish you all the best.

Dear James， Thank you very much for all these very encouraging comments. I will share your comments with the team that I am sure will be delighted to know that your recent stay with us was a very upscale experience. Thank you for your understanding, but we are still very sorry that some of the staff can’t speak English, and which is something we urgently need to improve We look forward welcoming you soon in your Shanghai's home and wish you all the best. Sincerely yours，

Dear Masahiro, Thank you for taking the time to share your experience with us. At Pullman Shanghai Jing An, we strive to provide exceptional service and a truly memorable stay with us, and we apologize if we didn't meet your expectations. We hope you give us another opportunity in the future to create a more positive experience for you. Best wishes, Sincerely,

Dear Jackie,Thank you for taking the time to provide us with your feedback. We are sorry to learn that you were unable to stay with us on March 7th due to a booking date error. We sincerely apologize for any inconvenience this may have caused you.At our hotel, we strive to deliver exceptional service and a memorable stay for each and every guest. Unfortunately, we are unable to compensate you for your credit this time, but we hope to make up for your next stay with services such as room upgrade and complimentary breakfast, and we hope that you will contact us in advance the next time you have the opportunity to book a hotel.To prevent similar issues in the future, we have implemented improvements to our booking system and enhanced our team's training to ensure greater accuracy and attention to detail when handling reservations.We truly hope that you will consider staying with us again and allow us the opportunity to exceed your expectations. If you have any questions or require further assistance, please do not hesitate to contact us.Thank you once again for your valuable feedback. We look forward to the possibility of welcoming you back for a superior experience. Best regards,

We very much appreciate your comments regarding your stay at the Pullman Shanghai Jing An. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Dear Kenneth,We very much appreciate your comments regarding your stay at the Pullman Shanghai Jing An. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Dear guest, thank you for choosing Pullman Shanghai Jing 'An as your place to stay. I am glad to see you enjoyed your stay with us and look forward to welcoming you again in near future. Wish you all the best. Hotel Guest Experience Manager

尊敬的客人，感谢您此次入住上海静安铂尔曼酒店，并给予我们满分好评，非常高兴能为您带来美好的回忆，在铂尔曼，为每一位宾客提供温馨舒适的入住环境，创造愉悦舒心的绝佳入住体验，以优质的服务为您带来宾至如归的入住体验是我们每一个铂尔曼人铭记于心并努力践行的宗旨。酒店全体员工期待您的再次光临，并衷心祝您生活愉快！

尊敬的客人，感谢您此次入住上海静安铂尔曼酒店，并给予用心的评价，非常高兴能为您带来美好的回忆，在铂尔曼，为每一位宾客提供温馨舒适的入住环境，创造愉悦舒心的绝佳入住体验，以优质的服务为您带来宾至如归的入住体验是我们每一个铂尔曼人铭记于心并努力践行的宗旨。期待您的再次光临，并祝您生活愉快！

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Shanghai Jing An. We are delighted to read that you had a nice stay at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we look forward to welcoming you again at Pullman Shanghai Jing An! Our world is your playground! Yours sincerely, Somnus Guest Experience manager

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Shanghai Jing An. We are delighted to read that you had a nice stay at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we look forward to welcoming you again at Pullman Shanghai Jing An! Our world is your playground! Yours sincerely, Somnus Guest Experience manager

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Shanghai Jing An. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Somnus Guest Experience Manager

Dear Guest, Thank you for taking the time to tell us about your experience at the Pullman Shanghai Jing An. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Sincerely, Somnus Guest Experience Manager

Dear LianHwa, Thank you for taking the time to tell us about your experience at the Pullman Shanghai Jing An. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Sincerely, Somnus Guest Experience Manager

Dear MTD, Thank you for taking the time to tell us about your experience at the Pullman Shanghai Jing An. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Sincerely, Somnus Guest Experience Manager

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Shanghai Jing An. We are delighted to read that you had a nice stay at our hotel. I have shared your comments about our service professionalism with all heads of departments and our Chief Engineering have ensured that will improve the length of the tube. Thank you for your kind feedback, and we look forward to welcoming you again at Pullman Shanghai Jing An! Our world is your playground! Yours sincerely, Yours sincerely, Somnus Guest Experience Manager

Dear Guest， Warm greeting from Pullman Shanghai Jing An Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Somnus Guest Experience Manager