Dear valued guest, thank you for your recent visit and your review. We look forward to your next visit. With best regards, THE ONE Shanghai by Kempinski

Dear guest, Greeting from Kempinski The One Suites Hotel Shanghai Downtown. Thank you for taking the time to share the comments on Expedia in regards to your stay experience at our hotel.We appreciate your kind review of your recent experience at our hotel. Thank you once again and look forward to welcoming you back on your next visit in the future. With kind regards, Kempinski The One Suites Hotel Shanghai Downtown

尊贵的宾客您好，很高兴能够收到您从百忙之中给到我们反馈并分享您在上海静安凯宾斯基全套房酒店的入住体验。酒店正着手于提升酒店相关的硬件设备，同时我们也正在开拓配套的服务，酒店房间都配备了胶囊咖啡机，以及浴室都安装了卫洗丽。期待您的下一次入住并和我们一同见证我们更多的改善。若有任何需要请随时联系我们哦。祝君商祺！/ 上海静安凯宾斯基全套房酒店

尊贵的梁女士，您好，很高兴能够收到您从百忙之中给到我们的反馈并分享您在上海静安凯宾斯基全套房酒店的入住体验。 作为我们尊贵的客人，我们非常高兴能够听到您对我们的肯定。下次回来，我们想了解您更多方面的需要也使得我们的服务能够做的更好，希望今后能够得到您的5分哦。 期待您再次回“家”。 祝君商祺！/ 上海静安凯宾斯基全套房酒店

Dear guest, Greeting from Kempinski The One Suites Hotel Shanghai Downtown. Thank you for taking the time to share the comments on Expedia in regards to your stay experience at our hotel.We appreciate your kind review of your recent experience at our hotel. Thank you once again and look forward to welcoming you back on your next visit in the future. With kind regards,

Dear guest, Greeting from Kempinski The One Suites Hotel Shanghai Downtown. Thank you for taking the time to share the comments on Expedia in regards to your stay experience at our hotel.We appreciate your kind review of your recent experience at our hotel. Thank you once again and look forward to welcoming you back on your next visit in the future. With kind regards, Monika Tritz General Manager at Kempinski The One Suites Hotel Shanghai Downtown

Dear Guest, Thank you so very much for your recent stay with us as well for your comments and feedback which are certainly well received. Also it was brought to my attention that there were a couple of areas need to be improved within the hotel. We shared your feedback with appropriate team leaders already to ensure. Our team members are passionate about offering the best possible experience and subsequently looking into ways to improve the reliability of our service to you in the near future. We hope to have an opportunity to serve you again and better your experience with us whenever your travels bring you back to Shanghai. Wish you have a great day, Best Regards!

尊贵的宾客您好， 很高兴能够收到您从百忙之中给到我们的反馈并分享您在御锦轩凯宾斯基全套房酒店的入住体验。首先非常感谢您中肯的反馈及宝贵的建议。对于您提到的方面，酒店管理层非常重视，相关部门也已经对服务员加强了培训。我们很遗憾此次给您带来了不良的入住体验，作为一家负责任的酒店，御锦轩凯宾斯基将始终重视每一位客人的反馈，并进行深入调查了解，我们一直致力于给客人带来难忘的入住体验，您的宝贵意见必定将成为我们前进的动力。 我们真诚的希望您可以再次回来，以便我们有机会让您对我们重新满意。若有任何需要请随时联系我们。 祝君商祺！

尊敬的宾客您好。感谢您的点评分享并给予我们满分的鼓励和支持。源自德国品牌的凯宾斯基酒店集团拥有百年历史，真诚期盼您的再次下榻获得更多惊喜体验。谢谢！/上海御锦轩凯宾斯基全套房酒店管理层

Dear valuable guest, Thank you for your review and your comments, we look forward to welcoming you back to Shanghai. With best regards, THE ONE Executive Suites Shanghai managed by Kempinski

Dear Shingo, Thank you for your review and your feedback. Let us know when you are back and try to find a room more to your liking. With kind regards, THE ONE Shanghai by Kempinski

Dear Valued Guest, Many thanks for your review, we look forward to your next stay! With best regards, THE ONE Shanghai by Kempinski

Many thanks for your kind review and your comments, we look forward to your next visit to Shanghai. With best regards, THE ONE Shanghai by Kempinski

Sehr geehrter Gast, vielen Dank für Ihre Bewertung. Wir freuen uns, dass es Ihnen bei uns gefallen hat! Beste Grüße, THE ONE Shanghai by Kempinski

Dear Edie, Thank you for your kind review and your comments, we look forward to your next visit. Best regards, THE ONE Shanghai by Kempinski

Dear Guest, We appreciate your kind review, and look forward to your next visit. Best regards, THE ONE Shanghai by Kempinski

Thank you for your kind review, we are glad that you enjoyed your visit and your stay with us. We look forward to your next visit.

Thank you for your kind review, we are glad that you enjoyed your visit and your stay with us. We look forward to your next visit.

Dear AlanCui, Thank you for your recent visit and for sharing your experience. Our sincere apologies for the delay you encountered when returning to THE ONE, we are glad that you enjoyed your stay with us. We look forward to your next visit and your return to Shanghai. With best regards, THE ONE Shanghai by Kempinski

Thank you for your kind review, we are glad that you enjoyed your visit and your stay with us. We look forward to your next visit.

Thank you for your kind review, we are glad that you enjoyed your visit and your stay with us. We look forward to your next visit.

Thank you for your kind review, we are glad that you enjoyed your visit and your stay with us. We look forward to your next visit.

Thank you for your kind review, we are glad that you enjoyed your visit and your stay with us. We look forward to your next visit.

Dear Mark, Thank you so much for your especially kind feedback about our rooms, facilities, breakfast buffet and services. We hope to have the pleasure of welcoming you back soon. With kind regards, THE ONE Executive Suites Shanghai Managed by Kempinski

Deer Guest, Thank you so much for your especially kind feedback about our services and our convenient location. It was a great pleasure having you with us and we hope that you will return soon to The One Executive Suites Shanghai! Sincerely, Gerrit H Thesing General Manager THE ONE Executive Suites Shanghai Managed by Kempinski

Dear Pei Li, It was a pleasure to welcoming you to The One Executive Suites Shanghai. We are delighted to hear that you enjoyed your stay with us and would like to thank you for the kind words to our service team. We look forward to your next visit. Sincerely, The One Executive Suites Shanghai managed by Kempinski

Dear Valued Guest, Thank you for staying with us at The One Executive Suites Shanghai. We are delighted to hear that you enjoyed your stay. We look forward to your next visit. Sincerely, The One Executive Suites Shanghai managed by Kempinski