Hotel liegt inmitten der Natur. Besuch von Zebra, Büffel und Co. nicht ausgeschlossen.
เข้าพัก 2 คืน, พฤศจิกายน 2018
รีวิวที่ตรวจสอบแล้ว
8/10 ดี
ALMA
9 ธ.ค. 2019
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
The views were spectacular, but the property is a bit dated.
เข้าพัก 4 คืน, พฤศจิกายน 2019
รีวิวที่ตรวจสอบแล้ว
6/10 พอใช้
Wioletta
28 ต.ค. 2025
ไม่ชื่นชอบ: พนักงานและบริการ
My stay was OK, but nobody from the hotel advised how to enter Serengeti Park via flight, while fees to be paid in the hotel - I was stuck at Serengeti airport for 3 hours
The lodge and views from the room were absolutely stunning. We really enjoyed seeing all the dik-diks roaming around the grounds.
As two people in our party were senior citizens, check-in staff gave us a room that was as close to the main entrance as possible - which was much appreciated due to all the uphill pathways and stairs dotted around the grounds.
All the staff were very friendly and service throughout the property was exceptional. We arrived rather late in the afternoon after a very long road journey but we were still provided with a freshly-cooked lunch which was delicious and much appreciated. The chef and a member of the dining room staff stayed back well after the usual lunch slot to attend to us and we would like to thank them both for doing this.
Due to the lodges being dotted around a sloping area and the stairs spread around the vast grounds, getting to and from the dining room was rather challenging for the two senior citizens in our group who both have mobility issues. The layout of the stunning grounds means that the property is not ideal for anyone with mobility issues as you can't really get around even with a wheelchair - hence the two senior citizens struggled to get to places themselves.
One member of our group slipped in the shower cubicle as it took a while for the soapy water to clear out - hence maybe a mat can be offered to make the surface less slippery?
This is the only downside of an otherwise stunning property.
This hotel did not feel like a 4 star hotel at all. Rooms are outdated, beds uncomfortable and food is very mediocre, not very varied and you feel as it is being rationed out. Their packed lunch boxes are very meager too, and of top of that not even fork and knives were provided to eat the meat. But what really was bad was that they stopped the generator at night until 5am, without any previous notice or warning to guests. Suddenly, I had no internet, no phone and no flashlight in the room. Not even my mobile phone had signal. I did not know what was going on because the room phone did not work. The property is not fenced so you cannot go out of your room without calling security. And I had no way to call them. I opened the door and used the light on my phone to sign, but nobody came. To me this is a very insecure place. Imagine if you get sick; you could die and nobody would know until next morning!! I do understand they want to save gas, but you have to warn guests and provide an alternate method of communicating an emergency.