4/10 แย่
Justin
เดินทางเป็นกลุ่ม, เดินทางกับครอบครัวและเด็กเล็ก
7 พ.ค. 2026
ชื่นชอบ: ความสะอาด
Booked 4 weeks prior, 2 units, for friends and us. late arrival (road trip), and they gave us keys for the units and...they were in dif. areas of the complex. Look, it's not a big deal I guess? But would have been nice to stay next to our friends. Her attitude was like "yeah things happen, what can you do, you know?".
Well, you can run your hospitality business better, you know?
We get both keys, as I am exploring our unit, friend calls..."this isn't the unit we booked, it's smaller, not everyone has a place to sleep, you sure you booked the right rooms?" Double checked the reservation, yep, identical rooms, 1 bedroom, 1 loft.
Back to the front desk....She was SO nonchalant about it. My patience meter was at like a 6 out of 10. Be kind, trust the process. Well, they didn't have a unit our reservation size anymore, but they had a 2-bedroom unit with no reservations on it...
Instead of handling it on the spot, she said she'd call her manager and see what she could do, and to wait in his unit until he heard from her.
She called 15 minutes later, all good, got the 2-bed unit, but no great promise, no great urgency. And she acted like she deserved a medal for fixing THEIR MISTAKE (at a slow speed).
Next: EVERY PART OF THE FLOORS IN THESE UNITS SQUEAKS. No romance with young kids will happen on this trip, walking or rolling over sounds like a dying dolphin. The pullout couch is like 90 years old and elevates your feet over your head. The place needs maintenance.
Justin
เข้าพัก 2 คืน, พฤษภาคม 2026
