Thank you for taking the time to provide us with your feedback. We are glad to hear that you enjoyed your stay with us, and hope to see you again in the near future.
Rude staff. Gave my room to someone else under my name and had no more room in hotel. Accommodated me to another hotel after 2 hrs where i have to drive myself. Wasn’t aware my stay was 3 nights. Communicated with me that i can stay in this hotel for whole stay and asked me to pay there for my stay and didn’t refund my money. Called here to discuss and staff was extremely rude. Told me manager will call me tomorrow as manager was off but never received a call.
Moniba
เข้าพัก 3 คืน, พฤษภาคม 2024
การตอบกลับจาก Jon Shea วันที่ 22 พ.ค. 2024
Thank you for expressing your concerns. Please rest assured this will be reviewed and discussed to prevent similar issue from happening again in the future. Again, thank you for your input, and please accept our apologies.
Room is noisy. Despite turning off the AC and the fridge, there is a background hum that persists throughout the night.
Ming
เข้าพัก 4 คืน, พฤษภาคม 2024
การตอบกลับจาก Jon Shea วันที่ 14 พ.ค. 2024
Thank you for bringing this to our attention. I have shared your concern with our chief engineer as to prevent it from happening again. We hope to have the opportunity to serve you again in the near future.
It was located walking distance to Target and grocery store. It was quiet. The room was very clean, modern and they had a really good continental breakfast. It was close to downtown Seattle.
Roel
เข้าพัก 1 คืน, พฤษภาคม 2024
การตอบกลับจาก Jon Shea วันที่ 8 พ.ค. 2024
Thank you for providing valuable feedback on your recent stay. It is wonderful of you to share your exceptional experience. We are glad you enjoyed your time with us and found the location to be convenient for your need. We would be pleased to welcome you back in the future.
Moderately priced hotel, clean, with spacious rooms and essentials. Very important EV chargers - approx 5 - though one charged me and the other didn't. Nice indoor pool and spa that was great at the end of a long work day. Decent breakfast in the morning.
Christine
เข้าพัก 2 คืน, เมษายน 2024
การตอบกลับจาก Jon Shea วันที่ 8 พ.ค. 2024
Thank you for providing valuable feedback on your recent stay. It is wonderful of you to share your exceptional experience. We are glad you enjoyed your time with us and found the location to be convenient for your need. We would be pleased to welcome you back in the future.
The mattress was fantastic and i slept well. The pool though was cold. The size and depth of the pool was great but the temperature was too cold for my taste. Couldnt stop shivering so i hit the whirpool which was nice and warm. Breakfast left alot to be desired. Apart from that all was good. I would recommend staying here.
Patsy
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Jon Shea วันที่ 23 เม.ย. 2024
Thank you for providing valuable feedback on your recent stay. We are pleased to hear you enjoyed your room but sad to learn that the pool temperature and breakfast was not optimal for you. While we work to improve our guest services, our leadership team will be reviewing the details of your experience. It is our sincere hope that you will give us another chance to exceed your expectations on a future visit.
Great hotel for a good price. Staff was super nice and friendly. Could be better at the breakfast options but overall good hotel experience and will stay here again.
Iliana
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Jon Shea วันที่ 19 เม.ย. 2024
We appreciate you taking the time to provide us with your feedback. Providing you with the highest level of hospitality is our number one priority and I sincerely apologize for breakfast falling short of your expectations. Please let us know if we can be of further assistance, we look forward to serving you again. Thank you!
Thank you for the fantastic rating, we hope to have the opportunity to serve you again in the near future.
4/10 แย่
Janet
เดินทางกับครอบครัว
1 เม.ย. 2024
ชื่นชอบ: พนักงานและบริการ
The towels were stained, the tv wasn't a smart tv and the wifi took awhile to connect to. Complementary breakfast was ok...ive definitely had better. The good thing was that parking was great and they had an on-site EV charging station. Lots of shopping and restaurants around.
Janet
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Jon Shea วันที่ 1 เม.ย. 2024
It is through communication, such as yours, that we are better able to monitor and improve services for our guests. It is our sincere hope that you will give us another chance to exceed your expectations on a future visit.
We stayed here for two nights .I liked the property because it was clean and well kept, The breakfast buffet had a good spread. Coffee, tea and water are available for the guest at all time. We would stay here again.
Norma
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก Jon Shea วันที่ 1 เม.ย. 2024
Greetings! We are so happy to hear you had a terrific experience. We appreciation you providing us with you very detailed and amazing feedback. We look forward to welcoming you back to our hotel soon.
Thank you for taking the time to provide us your rating. Please let us know if we can be of any further assistance.
6/10 พอใช้
Younghui
17 มี.ค. 2024
Younghui
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Jon Shea วันที่ 8 เม.ย. 2024
Thank you for taking the time to provide us with your rating. We are sorry to learn that your recent stay was not perfect. We would welcome additional feedback from you so that we can exceed your expectations on your next visit. Cheers!
Our room
Was lacking body soap in bath
No wash clothes, only 1 hand towel
Char
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Keale วันที่ 13 มี.ค. 2024
Hello!We do apologize for the lack of toiletries in your room. We have spoken brought this up to our management. Please feel free to come visit us again so that we may redeem our property as our standards are much higher than what you experienced. Thank you!
My brand new New Balance running shoes were left behind in the room and they said nothing was found in the room. I’ve stayed at a bunch of Hampton Hotels across the US and never again. Called next day when I realized it and nothing in lost/found and housekeeping “didn’t find them”.
Kevin
เข้าพัก 3 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Jon Shea วันที่ 20 ก.พ. 2024
Thank you for taking the time to provide us with your feedback. Sorry to hear that your shoes have not been found, we will continue to search for it and notify you if found.
Clean. Everything worked as it should. Pool was a good temperature. Not enough pool towels. Breakfast didn’t change.
Ashley
การตอบกลับจาก Jon Shea วันที่ 20 ก.พ. 2024
We appreciate you taking a moment to share your experience. It is wonderful of you to share the details of your visit. We would be pleased to welcome you back in the future.
Thank you for your feedback. Our goal is to exceed guest expectations and we are sorry to hear we were not able to provide you with the quality of services you have come to expect. Your feedback is important to us and will be shared with our leadership team to ensure the issues you faced are addressed. We hope that you will allow us a chance to welcome you back and improve your experience.
Greetings! We are so happy to hear you had an incredible experience. We appreciation you providing us with you amazing feedback. We look forward to welcoming you back to our hotel soon.
The hotel is beautiful in in of itself. The front desk staff was amazing. My stay would have been an all around 5 star if the room would have been completely cleaned at least a couple of times during my 6 night stay instead of being refreshed when asked because refreshed is not good enough.
Maria
เข้าพัก 6 คืน, ธันวาคม 2023
การตอบกลับจาก Jon Shea วันที่ 19 ม.ค. 2024
Thank you for expressing your concerns as well providing us with your valuable feedback. Please rest assured that this matter will be reviewed and discussed to prevent from happening again in the future. We hope to see you again in the near future.
Our family had a pleasant stay while at this hotel. It was fairly quiet so felt like we had the whole place to ourselves. Staff was very friendly and helpful. Will stay here again!
Robertson
เข้าพัก 3 คืน, มกราคม 2024
การตอบกลับจาก Jon Shea วันที่ 19 ม.ค. 2024
Greetings! We are so happy to hear you had an incredible experience. We appreciation you providing us with you very detailed and amazing feedback. We look forward to welcoming you back to our hotel soon.
Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. Please contact me direct at the hotel and let us know if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future.
6/10 พอใช้
Frederick
24 ธ.ค. 2023
Frederick
เข้าพัก 2 คืน, ธันวาคม 2023
การตอบกลับจาก Jon Shea วันที่ 19 ม.ค. 2024
Thank you for taking the time to provide us with your rating. We hope to have the opportunity to serve you again.