Our stay started off on the wrong foot: while we loved the bay view from our room, the faucet handle in the bathroom sink was loose (eventually coming off altogether) and we could only get cold water, the shower water ran alternating hot to cold without warning, and the room heater kept blowing cold air no matter what temperature we set it at. On our first night, my husband caught a cold from having the fan vent blow directly at him all night. We reported this the following morning and the hotel was quick to apologize and to upgrade us to a corner room which we appreciated. The new room was much better although the vent still blew directly at one side of the bed - but at least we could control the heat! The shower water was hard to regulate, going from hot to luke warm suddenly, and then back again to hot. The hotel building is older which may explain the plumbing and heating problems. On the positive side, the staff were all friendly and professional, from the front desk to the bellhop to room service and housekeeping to the parking attendants out front.