Dear Jacob,Thank you for taking the time to share your feedback about your recent stay at Above Blue Suites. We appreciate your loyalty as a repeat guest and your candid comments about your experience. Allow us to address some of the points you've raised.We're pleased to hear that you enjoyed the fantastic location, the room size, the private hot tub, and the views from the hotel. These are indeed some of the standout features of Above Blue Suites, and we're delighted that they met your expectations.However, we deeply regret that you found our service to be transactional and not up to the high standards of Santorini hospitality you're accustomed to. We take guest feedback seriously, and we will use your comments to improve our service and enhance the guest experience.We understand that you had inquired about the possibility of a complimentary room upgrade as part of your Gold member benefits. Please be aware that the availability of complimentary upgrades is subject to the hotel's occupancy levels. Unfortunately, during the dates of your stay, our hotel was fully occupied. While we always strive to accommodate our guests' requests for upgrades, we may not be able to offer one during your specific stay due to high demand.Your comments are valuable to us, and we will use them to make necessary improvements to our property and services. Thank you for choosing Above Blue Suites, and we look forward to the opportunity to welcome you back for an even better experience.Warm regards,