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Hotel Ismael

3.5 star property
Hotel in Santiago with 24-hour business centre and 24-hour front desk

Choose dates to view prices

Photo gallery for Hotel Ismael

Outdoor pool
Interior
Staircase
Exterior
Outdoor pool
Hotel Ismael sits in central Santiago, near the historic Plaza de Armas. Guests can enjoy the outdoor pool, poolside bar, peaceful garden, in-room WiFi, and luggage storage. The helpful staff and on-site library enhance the comfortable experience.
VIP Access

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Pool
  • Room service
  • Housekeeping
  • Laundry
  • 24/7 front desk
The current price is ฿4,576
฿4,576 total
1 Dec - 2 Dec

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Room options

View all photos for Standard Double Room

Premium bedding, minibar, in-room safe, desk

Standard Double Room

Highlights

Balcony
Soundproofed
Air conditioning
TV
Premium bedding
Hairdryer
Private bathroom
Bathrobes
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Double Room

Superior Double Room | Premium bedding, minibar, in-room safe, desk

Superior Double Room

8.4 out of 10
Very good
(7 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
TV
Premium bedding
Hairdryer
Private bathroom
Bathrobes
  • 19 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Junior Room

Junior Room | Premium bedding, minibar, in-room safe, desk

Junior Room

Highlights

Balcony
Soundproofed
Air conditioning
TV
Premium bedding
Hairdryer
Private bathroom
Bathrobes
  • 41 sq m
  • Sleeps 2
  • 1 Queen Bed

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About the area

Map
Ismael Valdes Vergara 312, Santiago, Region Metropolitana, 8320000

What's nearby

  • Santa Lucia Hill - 3 min walk - 0.3 km
  • Plaza de Armas - 12 min walk - 1.0 km
  • Medical Center Hospital Worker - 17 min walk - 1.5 km
  • Palacio de la Moneda - 2 min drive - 1.4 km
  • San Cristobal Hill - 6 min drive - 2.0 km

Getting around

  • Parque Almagro Station - 4 min drive
  • Bellas Artes Station - 4 min walk
  • Santiago (SCL-Arturo Merino Benitez) - 15 min drive

Restaurants

  • ‪Liguria - ‬2 min walk
  • ‪Emporio La Rosa - ‬1 min walk
  • ‪Mulato - ‬3 min walk
  • ‪Holy Moly - ‬2 min walk
  • ‪The Singular Santiago, Lastarria Hotel - ‬2 min walk

About this property

Hotel Ismael

Hotel near Costanera Center
A poolside bar, a terrace and a coffee shop/cafe are just a few of the amenities provided at Hotel Ismael. Stay connected with free in-room WiFi, and guests can find other amenities, such as a garden and a library.
Other perks at this hotel include:
  • An outdoor pool
  • A round-trip airport shuttle (surcharge), a lift and smoke-free property
  • Tour/ticket information, concierge services and a 24-hour front desk
  • A front desk safe, 1 meeting room and free newspapers
  • Guest reviews say great things about the helpful staff
Room features
All guest rooms at Hotel Ismael feature thoughtful touches, such as premium bedding and air conditioning, as well as amenities, such as free WiFi and safes.
More conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • TVs with cable channels
  • Balconies, daily housekeeping and desks

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฿4,464 total
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (USD 15 per night); discounts available
  • 24-hour return airport shuttle (surcharge)
  • Onsite parking includes off-street options

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Things to do

  • Library
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Meeting room

Outdoors

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Free bottled water
  • Minibar
  • Room service

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travellers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 55 per vehicle (one-way, maximum occupancy 3)
  • Nearby parking fee: USD 15 per night (33 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Property is also known as

Hotel 312
Hotel Ismael 312
Hotel Ismael 312 Santiago
Ismael 312
Ismael 312 Santiago
Hotel Ismael Santiago
Ismael Santiago
Hotel Ismael Hotel
Hotel Ismael Santiago
Hotel Ismael Hotel Santiago

Frequently asked questions

Does Hotel Ismael have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Hotel Ismael?

As of 31 Oct 2025, prices found for a 1-night stay for 2 adults at Hotel Ismael on 1 Dec 2025 start from ฿4,576.15, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Ismael pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Hotel Ismael?

Check-in start time: 3 PM; check-in end time: midnight. A fee applies for early check-in (subject to availability).

What time is check-out at Hotel Ismael?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Does Hotel Ismael provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of USD 55 per vehicle applies.

Where is Hotel Ismael located?

Located in Downtown Santiago, this hotel is within 1 mile (2 km) of Forest Park, Palacio de la Moneda and Medical Center Hospital Worker. Costanera Center is 2.7 mi (4.3 km) away. Bellas Artes Station is only a 4-minute walk and Catholic University Station is 8 minutes.

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Hotel Ismael Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 253 out of 373 reviews
Rating 8 - Good. 94 out of 373 reviews
Rating 6 - Okay. 13 out of 373 reviews
Rating 4 - Poor. 9 out of 373 reviews
Rating 2 - Terrible. 4 out of 373 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ana

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel in an amazing area! Lastarria, parque forestal were gorgeous!
Stayed 3 nights in Jun 2025

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 5 nights in Mar 2025

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to wonderful restaurants and a beautiful park. Staff was super friendly.
Stayed 2 nights in Mar 2025

10/10 Excellent

diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great hotel and perfect location
Stayed 2 nights in Dec 2024

10/10 Excellent

Naum

Liked: Cleanliness, staff & service
Very good hotel. A lot of help from staff, very good breakfast,great area.
Stayed 2 nights in Feb 2025

6/10 Okay

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities
Great location but rooms are small with very small bathroom. Liked the breakfast. Expensive compared with other hotels which offer more at this price.
Stayed 1 night in Jun 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel in a great location of Lastarria. Juan at the front desk was excellent and very helpful. Would stay again.
Stayed 3 nights in Mar 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained and easy access to museums
Stayed 4 nights in Jan 2025

8/10 Good

Rafael Felipe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente personal. Excelente comida.
Stayed 9 nights in Mar 2025

10/10 Excellent

Lana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommended

What a wonderful hotel; great service , comfy rooms and amazing location…highly recommend !
Stayed 2 nights in Jan 2025

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice boutique hotel. Very friendly service. Nice area. Great breakfast. If I’m ever in Santiago again I would stay here.
Stayed 2 nights in Feb 2025

10/10 Excellent

Michel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, superb service with friendly staff, good breakfast, clean and comfortable room.
Stayed 4 nights in Jan 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great locations. Great staff. Highly recommended
Stayed 4 nights in Jan 2025

10/10 Excellent

Don

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful. The room was comfortable. Breakfast was excellent. Convenient to many attractions. I would recommend.
Stayed 2 nights in Jan 2025

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the receptionists was exceptionally professional
Stayed 2 nights in Jan 2025

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here recently for one night after our cruise and found it the perfect spot to enjoy a day in Santiago. It was close to some great restaurants, and an easy walk to the Hop On Hop Off bus stop near the funicular. Modern, clean rooms and very friendly and helpful staff. We are light breakfast eaters, so it was great for us, but if you would like a hearty breakfast, may not be something you like. They also arranged our cab to the airport at the end of the day and had no problem storing our bags for our day of exploring.
Stayed 1 night in Feb 2025

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location, easily walkable

We really enjoyed this location. The hotel was beautiful, safe and had a great breakfast. The website indicated there was an airport shuttle. I made numerous attempts to contact the hotel by email, phone, text and WhatsApp and never got a response to anything. We arranged our own transportation. Check-in took an inordinate amount of time. The bathroom/shower had smoked glass walls which did not afford privacy. I was there with my adult daughter and we personally didn’t like this feature.
Stayed 3 nights in Mar 2025

10/10 Excellent

Norman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff made my stay wonderful! everyone was so nice and kind and willing to help... DIEGO was excellent... I would recommend this hotel... Also location was easy to get to historical and touristic sites....
Stayed 5 nights in Jul 2023

10/10 Excellent

Grzegorz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Helpful staff. Great view from our window. We were checking out early and the staff bagged for us our breakfasts.
Stayed 3 nights in Dec 2022

6/10 Okay

Anna-Clara

Liked: Cleanliness, staff & service, property conditions & facilities

Close to some restaurants but that is it.

Room was too cramped…
Stayed 1 night in May 2023

8/10 Good

Marcio

Liked: Cleanliness, staff & service, property conditions & facilities
Boa
Stayed 3 nights in Jan 2023

4/10 Poor

David

Disliked: Cleanliness, amenities, property conditions & facilities
The black painted walls are depressing. The carpets are old and filthy. The beds are good. The front desk service was uncertain with regard to whether I paid ahead of time or not.

2/10 Terrible

Carlos

Disliked: Staff & service

The hotel never returned my security deposit!!!!!!

The hotel did not return my security deposit. This is completely unacceptable.
Stayed 1 night in Oct 2023

6/10 Okay

Denise

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Our carpet and bathroom floor were not cleaned the whole time we were there (3 nights). Also the used coffee cups and bathroom glass were never replaced. The French balcony door wouldn’t totally close so lots of noise at night (we were facing the front). And the air conditioner went out and was never properly fixed
Stayed 3 nights in Mar 2024

4/10 Poor

Hannah

Disliked: Property conditions & facilities, room comfort

Given the inferior staff room

Stayed 2 nights at Ismael & was really dissapointed with our room on arrival. Air con didn't work, bathroom fan wouldnt switch off & more. Told next day we were given the staff rooms & not the room we booked despite this being available. But then told we couldn't have our original room as it was booked for the day after we were due to check out. Instead we were moved to another inferior staff room but one that had air con that worked. Staff member back tracked loads after telling us this & said legally the only difference was the fact our room had a balcony. Also said cos we booked through Hotels.com they wouldn't give us any compensation for a room that was shabby and clearly inferior. Hotels.com operator offered us a refund and then they back tracked too, saying it was the hotels issue. Really dissapointing end to our time in Chile. Stay elsewhere as they treat consolidateor bookings as second rate guests
Stayed 2 nights in Nov 2022