ce qui est unique : que l'hôtel mette la clé sous la porte et que nous soyons pas prévenu ce qui fait qu'à l'arrivée nous avons eu une désagréable surprise
On the night of our arrival for a one-night stay the hotel was closed for refurbishment. We had not been told in advance, and had a frantic search for alternative accommodation. The Boutique Hotel has to date not replied to our e-mail, so we are currently out of pocket.
Schlechtes Management und ungeschultes Personal!
Uns wurde trotz Bezahlung bei Expedia das Zimmer ein zweites Mal berechnet. Da bei der morgendlichen Abreise nur der sehr schlecht Englisch sprechende Nachtportier da war, haben wir das Zimmer ein zweites Mal bezahlt. Leider ist das Management innerhalb drei Wochen nicht in der Lage die Doppelzahlung zu verifizieren und das zuviel gezahlte Geld zurückzuzahlen.
Very clean, lovely bright room. Lovely bathroom, towels and bed linen. Friendly helpful staff. Good breakfasts, excellent service.
Shame that dinner was not offered in the evenings. This service seems to have been ceased for some reason, nobody could give us a reason. Our trip and stay here was very pleasant.
I was looking for a place near the airport for my last night on Madeira and this was ideal. Good sized room with a good breakfast included. Worth noting that at this time of the year the restaurant is only open for breakfast. Lots of places to eat nearby though.
Tolle Lage, super Zimmer, perfekte Aussicht beim Frühstück, unkompliziert
ผู้เข้าพักจริง
เข้าพัก 2 คืน, กุมภาพันธ์ 2019
6/10 พอใช้
John
12 มี.ค. 2019
Double Charge Error Not Refunded by Hotel
I responded to your initial request for feedback two days ago. Did you get my email? This hotel charged me for the stay even though I had prepaid with you. This means that I have double paid. Despite my request to the hotel for reimbursement, they were unwilling to do so at the time we checked out. Please will you contact the hotel to ask them to refund my money?