Please allow me to apologize for the inconveniences you experienced during your time with us. I can assure you that what you have described is not typical and these issues been addressed with our management. It is my sincere hope that we will have another opportunity to impress you in the future.

We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

Thank you for taking the time to complete a review of your stay with us. I am terribly sorry your stay was filled with so many disappointments. Again, I do apologize for any inconvenience and that the stay was not to standards. I will bring it up with the team and discuss what we can do to improve our execution moving forward.

Dear John, Thank You! We are delighted to hear you enjoyed your stay with us and appreciate the lovely feedback. We hope to see you again soon! Stay Safe.

Please allow me to apologize for the inconveniences you experienced during your time with us. I can assure you that what you have described is not typical and these issues been addressed with our management. It is my sincere hope that we will have another opportunity to impress you in the future.

Thanks for staying with us. We appreciate your feedback!

Dear Frank, Thank You! We are delighted to hear you enjoyed your stay with us and look forward to seeing you again soon! stay safe !

Dear Guest, Thank You! We are thrilled you enjoyed your stay with us and look forward to seeing you again soon! stay safe !

Thank You!

Dear Guest, Thank You! We are delighted to hear you enjoyed your stay with us and appreciate the lovely feedback. We hope to see you again soon! Stay Safe.

Dear Randall, Thank You! We are delighted to hear you enjoyed your stay with us and look forward to seeing you again soon!

Dear Guest, Thank You! We are delighted to hear you enjoyed your stay with us and appreciate the lovely feedback. We hope to see you again soon! Stay Safe.

Hello Michael, We are grateful you enjoyed staying with us. Please accept our sincerest apologies in terms of our county restrictions not allowing us to reopen breakfast at any hotels at this time. We do hope to have the Redwood Cafe open to guests in the coming months. Again, we do not advertise breakfast being included at this time nor have never charged extra for this amenity. Please accept our apologies for misunderstanding on Hotels.com

Thanks for staying with us. We appreciate your feedback!

Thank You! Stay Safe!

Dear Miguel, Thank you for taking the time to complete a review of your stay with us. I am terribly sorry your stay was filled with so many disappointments. Again, I do apologize for any inconvenience and that the stay was not to standards. I will bring it up with the team and discuss what we can do to improve our execution moving forward. Regards, Neal B

Dear Cris, Thank You! We are delighted to hear you enjoyed your stay with us and appreciate the lovely feedback. We hope to see you again soon! Stay Safe.

Thank you for taking the time to complete a review of your stay with us. I am terribly sorry your stay was filled with so many disappointments. Again, I do apologize for any inconvenience and that the stay was not to standards. I will bring it up with the team and discuss what we can do to improve our execution moving forward.

Dear Guest, Thank you for taking the time to review our property. Although we were happy to hear that your overall stay with us was a positive one, we were disappointed that you didn't love your stay. We will be passing your feedback on to our relevant management teams, to ensure improvements are made. We would love to welcome you back, the next time you are visiting the area. Stay Safe!

Dear Julio, Thank You! We are thrilled you enjoyed your stay with us and look forward to seeing you again soon!

Dear Teresa, Thank You! We are delighted to hear you enjoyed your stay with us and appreciate the lovely feedback. We hope to see you again soon! Stay Safe.

Dear Elisha, Thank You! We are delighted to hear you enjoyed your stay with us and appreciate the lovely feedback. We hope to see you again soon! Stay Safe

We're sorry you were unhappy - we'll work hard to fix the issue you experienced.

Thank you for your review on your recent stay at our hotel. Your feedback is extremely valuable to us as we strive to improve in every way. I appreciate your comments about your experience during your stay. We apologize that your experience was not a positive one, as our main priority is to be able to offer a comfortable and well-maintained atmosphere. The Jacuzzi tubs are still operational at night, we just recommend that guests not use them so late at night as it could disturb other guests near by. We will take this feedback into consideration and hope that you will be willing to give us a chance to turn your experience around.

Thank You! Stay Safe!

Thanks for staying with us. We appreciate your feedback!

We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

Thanks for staying with us. We appreciate your feedback!

Thanks for staying with us. We appreciate your feedback! and sorry coffee maker did not work. Thanks,

We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

Dear Guest, Thank You! We are delighted to hear you enjoyed your stay with us and appreciate the lovely feedback. We hope to see you again soon! Stay Safe

Dear Linda, Thank You! We are delighted you enjoyed your stay with us and hope to see you again soon!

Thank you for taking the time to complete a review of your stay with us. I am terribly sorry your stay was filled with so many disappointments. Again, I do apologize for any inconvenience and that the stay was not to standards. I will bring it up with the team and discuss what we can do to improve our execution moving forward.

Dear Guest, Thank You! We are delighted to hear you enjoyed your stay with us and appreciate the lovely feedback. We hope to see you again soon! Stay Safe

Dear Brad, Thank You! We are delighted to hear you enjoyed your stay with us and appreciate the lovely feedback. We hope to see you again soon! Stay Safe

Please allow me to apologize for the inconveniences you experienced during your time with us. I can assure you that what you have described is not typical and these issues been addressed with our management. It is my sincere hope that we will have another opportunity to impress you in the future.

Thanks for staying with us. We appreciate your feedback!

Thanks for staying with us. We appreciate your feedback!

We're sorry you were unhappy - we'll work hard to fix the issue you experienced.

Dear Maria, Thank You! We are delighted to hear you enjoyed your stay with us! We hope to see you again soon! Stay Safe!

Dear Maria, Thank You! We appreciate your feedback and are happy to hear you enjoyed staying with us!

Dear Miranda, Thank You for your recent review of your stay with us. We are delighted to hear you enjoyed your stay and hope to see you again soon! Stay Safe!

Dear Guest, Thank You! We are delighted to hear you loved staying with us and hope to see you again soon!

Dear Sam, Thank You! We are delighted to hear you enjoyed staying with us and hope to see you again soon! Stay Safe!

Dear Anna, Thank You! We are delighted you enjoyed your stay with us and hope to see you again soon!

Thanks for staying with us. We appreciate your feedback!

Dear Esperanza, Thank You! We are delighted to hear you enjoyed staying with us! We hope to see you again soon!

Dear Robert, Thank You! We are delighted to hear you enjoyed staying with us! We hope to see you again soon!

Hi Robert, Thank You! We are delighted you have enjoyed staying with us! Stay Safe! We hope to see you again soon!

Hello, Please allow me to apologize for the inconveniences you experienced during your time with us. I can assure you that what you have described is not typical and these issues been addressed with our management. It is my sincere hope that we will have another opportunity to impress you in the future. We nor any other hotels in the San Mateo County are permitted to serve breakfast in any indoor environment at the time being due to COVID-19 Pandemic. We have made clear on all platforms that this information is communicated to all guests. We apologize for the misunderstanding. Take care & stay safe!