Dear Emmanuel,Thank you for providing your honest feedback.It is unfortunate to hear you weren't completely satisfied with your recent experience, as our policy is to make every attempt to please our guests.You may rest assured that we will share all your impressions with our management team for a proper follow up as guest service is our absolute main priority and we sincerely hope that we will have the opportunity to welcome you back again for a more satisfying experience.With our best wishes we remain,Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

Dear Lisa, We cannot be more grateful for taking the time to write such a positive review of your recent stay with us at the Hotel Riu Plaza Fisherman’s Wharf.It is great for us to realize that you enjoyed your stay with us. Certainly, word of mouth is very important to us, so your comments are greatly appreciated. We look forward to welcoming you back on your next visit to our beautiful place.Kind regardsHotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

Apreciado JUAN PABLO,Recibimos con gran satisfacción su valoración favorable, la cual indica que su paso por nuestro hotel fue disfrutable y memorable. Nos encantaría darle la bienvenida de nuevo y esforzarnos por ofrecerle una experiencia aún más gratificante. ¡Esperamos verle pronto!Cordialmente, Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

Dear Riziel,Thank you so much for choosing Riu Hotels & Resorts and for sharing your experience! We are very happy to hear that we were able to exceed your expectations and you enjoyed your stay. We look forward to welcoming you back in the near future!Best wishes, Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

Dear Norge,we appreciate you taking the time to share your great review here!We are happy to know that you were so pleased with our service. We look forward to hosting you again in the near future. We wish you all the best,Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

Dear Roni,Thank you for your great review. We are really glad to learn that you enjoyed your experience during your stay at our Hotel Riu Plaza Fisherman’s Wharf! We would be delighted to welcome you back in a near occasion.Have a lovely day, Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

Dear Maribel,Thank you very much for choosing us and for sharing your review about your last stay.Providing the highest level of hospitality is our number one priority therefore we sincerely apologize for falling short of meeting your expectations.We hope to have another opportunity to welcome you back for an enhanced experience.With our best hopes we remain,Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

Chère Audrey,Nous vous remercions pour votre commentaire, car l'opinion de nos clients est très importante pour nous.Nous sommes très heureux d'apprendre que vous avez apprécié votre séjour parmi nous et nous espérons sincèrement vous accueillir à nouveau bientôt dans l'un de nos établissements.Cordialement, Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

Dear Sherry,Thank you for sharing your experience with us!It's truly saddening to hear you weren't completely satisfied with your recent experience, as our goal has always been to exceed our guest's expectations as we deliver quality service to make your stay memorable. Rest assured that we will share all your impressions with our management team for a proper follow up as we hope you allow us the chance to host you again soon for a more positive experience.Have a great day,Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

Dear Ranajit,Thank you so much for your review!It was a pleasure to have you with us. It is our hope to be able to welcome you back for many stays to come!Best wishes, Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

Dear Selvi,We appreciate your kind words about our hotel and the time you have spent writing them.It is very valuable to us that you have fully enjoyed each and every one of the services provided in our accommodation.We only wish, with all our heart, to welcome you again at any time.Yours faithfully,Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

Dear elizabeth,Thank you for your comment, We are sorry to hear that you left with those feelings about our facilities.It is disappointing for us that you did not feel comfortable with the smell although we would have been very happy to assist you during your stay with the housekeeping department, who are always ready to help with the wellbeing of our guests.On our website you will find the wide and varied range of hotels that we have and the information corresponding to each one of them. We are convinced that you will find the one that best suits your needs.We would be delighted if you would give us the opportunity to welcome you back to one of our facilities, so that we can present you with the wonderful experience we are accustomed to offering, 100% satisfactory.Yours faithfully,Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

Dear Jean Marie Rogers,Thank you very much for your positive review! We are very happy to read that we lived up to your wishes and we hope that you will come back very soon and we can share another great experience. Have a great day,Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

Dear Manasa,Thank you so much for visiting us and posting this review. We are glad you fully enjoyed your stay.It would be great to see you again soon. Until then, all the best! Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

Dear Tamatha, Thank you for choosing once again RIU, and for your review of Hotel Riu Plaza Fisherman’s Wharf. All the feedback you have given us is highly appreciated!We are glad that you found our location ideal.However, we certainly regret to hear that several things throughout your stay did not meet your expectations. It is clear from your review your stay was not completely what we would expect our guests to experience and not our norm as our many past reviews reveal. Please note that your concerns have been passed on to our management. Your feedback will aid us in improving the value we offer our guests.We hope you will stay with us again as we would love the opportunity to convince you also on the bad points you mentioned.Kindest regards,Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

Dear Erika,Thank you so much for your nice words and for the rating!We are most pleased that you had a great vacation with us!We look forward to welcoming you back.With our best wishes we remain,Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

Apreciada Ana Gabriela,Gracias por elegirnos, Intentamos hacerlo siempre lo mejor posible con el fin de que nuestros huéspedes vivan una agradable estancia entre nosotros.Nos gusta conocer las sensaciones con las que se marchó de su visita y así poder afirmar que nos encantaría que volviera a visitarnos en alguna ocasión.Cordialmente, Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

Dear Dianne, Thank you for choosing once again RIU, and for your review of Hotel Riu Plaza Fisherman’s Wharf. All the feedback you have given us is highly appreciated!We are glad that you found our location ideal.However, we certainly regret to hear that several things throughout your stay did not meet your expectations. It is clear from your review your stay was not completely what we would expect our guests to experience and not our norm as our many past reviews reveal. Please note that your concerns have been passed on to our management. Your feedback will aid us in improving the value we offer our guests.We hope you will stay with us again as we would love the opportunity to convince you also on the bad points you mentioned.Kindest regards,Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

Sehr geehrte Britta,vielen lieben Dank für Ihre Weiterempfehlung auf Expedia und dafür, dass Sie uns Ihre Erfahrungen bezüglich Ihres jüngsten Aufenthalts mitgeteilt haben.Es freut uns zu sehen, dass Sie uns eine gute Note gegeben haben und unser exzellentes Frühstück sowie unsere günstige Lage in der Nähe so vieler wunderbarer Attraktionen zu schätzen wissen. Warteschlangen beim Frühstück gefallen uns selbstverständlich auch nicht und wir entschuldigen uns für die Wartezeit. Beim Frühstücksbuffet bieten wir ein großzügiges Zeitfenster von 4 Stunden an und die von Ihnen geschilderte Situation ergibt sich nur dann, wenn viele Gäste entscheiden genau zur gleichen Uhrzeit frühstücken zu gehen. Wir möchten Ihnen versichern, dass wir immer ein offenes Ohr für Kritik haben, da diese uns die Möglichkeit gibt, die Bereiche zu verbessern, in denen wir unsere Anstrengungen verdoppeln müssen.Unser gesamtes Team ist dankbar, dass wir die Gelegenheit hatten, Sie zu bedienen, und würde Sie gerne bald wieder begrüßen.Mit freundlichen GrüßenHotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

Apreciado Eduardo Valenzuela,Todo nuestro equipo trabaja muy duro para que nuestros huéspedes se sientan felices.Para nosotros es muy grato conocer su experiencia en nuestro hotel.Ha sido un placer atenderle en nuestras instalaciones.Siempre le esperamosCordialmente, Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

Chère anne-marie,Nous vous remercions pour votre excellent commentaire. Nous sommes ravis d'apprendre que vous avez apprécié nos installations et nos services.Notre objectif est d'offrir une expérience inoubliable à chacun de nos hôtes, et le fait de savoir que nous y sommes parvenus nous donne encore plus de motivation.Nous nous réjouissons de vous accueillir à nouveau bientôt.Cordialement, Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

Dear Kay,We endeavour to go above and beyond to ensure our guests have a memorable experience.That is why it is rewarding to learn about you had a nice holiday. We are very happy to read you liked your stay.Thank you very much for being our guest.We will be waiting for your next visit.Loving wishes, Kay!Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager