Hello Dahiana, Thank you so much for taking the time to leave us such a wonderful 5-star review! We are thrilled to hear that you had an exceptional experience during your stay at Hotel Iris. Our team is dedicated to providing top-notch service and creating memorable moments for our guests, and it's fantastic to know that we succeeded in doing so during your visit. Your kind 5 - Star review motivate us to continue delivering outstanding hospitality.

Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the disappointment and inconvenience you experienced during your time at our property. We apologize for any inconvenience caused by the absence of an iron in your room. We will review our amenities provision to ensure that necessary items are readily available for our guests' convenience.Regarding the condition of the room, we are disheartened to hear that it did not meet your expectations. We understand the importance of maintaining high standards of cleanliness and upkeep, and we will take immediate action to address any areas of concern.Your feedback is invaluable to us as it helps us identify areas for improvement. We genuinely appreciate your honesty, and we are committed to making the necessary changes to enhance our guests' experiences.

Hello Jovanna, Thank you so much for taking the time to leave us such a wonderful 5-star review! We are thrilled to hear that you had an exceptional experience during your stay at Hotel Iris. Our team is dedicated to providing top-notch service and creating memorable moments for our guests, and it's fantastic to know that we succeeded in doing so during your visit. Your kind 5 - Star review motivate us to continue delivering outstanding hospitality.

Hello Melissa, Thank you so much for taking the time to leave us such a wonderful 5-star review! We are thrilled to hear that you had an exceptional experience during your stay at Hotel Iris.Our team is dedicated to providing top-notch service and creating memorable moments for our guests, and it's fantastic to know that we succeeded in doing so during your visit. Your kind 5 - Star review motivate us to continue delivering outstanding hospitality

Thank you for your 5 star review, and of course safety is our first priority , we will definitely serve you in your next stay Thank you

Dear Mr. Darien Cabreja,Thank you for taking the time to share your feedback about your recent stay with us. We sincerely apologize for the disappointing experience you had, and we take your comments seriously.We understand your frustration with the level of customer service you received at our front desk, and we are truly sorry that we did not meet your expectations. This is certainly not the level of service we aim to provide to our guests, and we are committed to making improvements.To address your concerns and prevent similar issues in the future, we will be conducting additional training for our front desk staff to ensure they are better equipped to meet our guests' needs and provide exceptional service.We value your feedback, and we hope you will consider giving us another opportunity to serve you in the future. If you decide to stay with us again, please feel free to contact us directly so that we can personally assist with your reservation and ensure a more enjoyable experience.Once again, we apologize for falling short of your expectations and appreciate your candid feedback.Warm regards,Chris

Dear CamillaThank you for taking the time to share your feedback with us. We're delighted to hear that our property's proximity to your conference was convenient and that you found it walkable. Your convenience and comfort are very important to us.We apologize for any inconvenience you experienced due to noise from the road. We understand how disruptive it can be, and we appreciate your patience in adjusting to it. We are constantly working to improve our guests' experience, and your feedback will certainly help us in our efforts to minimize such inconveniences in the future.We hope you had a successful conference, and we would love to have the opportunity to welcome you back in the future. If you have any further suggestions or comments, please feel free to reach out to us directly. Your insights are valuable to us as we strive to enhance our guest experience.Thank you for choosing our property, and we look forward to serving you again soon.Warm regards,Chris

Dear Jessica,Thank you so much for taking the time to leave us such a wonderful 5-star review! We are thrilled to hear that you had an exceptional experience during your stay at Hotel Iris.Our team is dedicated to providing top-notch service and creating memorable moments for our guests, and it's fantastic to know that we succeeded in doing so during your visit. Your kind 5 - Star review motivate us to continue delivering outstanding hospitality.We genuinely appreciate your support and hope to welcome you back to our hotel in the near future. If you have any special requests or preferences for your next stay, please don't hesitate to let us know, and we'll do our best to exceed your expectations once again.Thank you for choosing Hotel Iris, and we look forward to hosting you again soon!Warm regards,ChrisHotel Iris

Dear Mr. BaoThank you for taking the time to share your feedback with us. We are truly sorry to hear about your disappointing experience during your recent stay. Your concerns are important to us, and we take them seriously as we constantly strive to improve our services.We apologize for any discrepancies between the room you booked and the actual room you received. This is not the experience we want our guests to have, and we will be investigating this matter further to ensure it does not happen again.Regarding the thin walls and noise issue, we understand how this could be frustrating, and we apologize for any inconvenience it may have caused you. We will look into ways to address sound insulation and provide a more peaceful environment for our guests.We understand your frustration with the unexplained 100 security deposit charge. But I look into this matter with our Front Desk to explain properly.Your feedback is invaluable to us as it helps us make the necessary improvements to enhance the guest experience. We sincerely apologize for falling short of your expectations and hope that you will consider giving us another chance to provide you with the high-quality stay you deserve.If you have any further questions or concerns, please do not hesitate to reach out to us directly. We are here to assist you and make things right.Warm regards,Chris]Hotel Iris

Dear Luis,Thank you so much for taking the time to leave us such a wonderful 4-star review! We are thrilled to hear that you had an exceptional experience during your stay at Hotel Iris.Our team is dedicated to providing top-notch service and creating memorable moments for our guests, and it's fantastic to know that we succeeded in doing so during your visit. Your kind 4 - Star review motivate us to continue delivering outstanding hospitality. We genuinely appreciate your support and hope to welcome you back to our hotel in the near future. If you have any special requests or preferences for your next stay, please don't hesitate to let us know, and we'll do our best to exceed your expectations once again.Thank you for choosing Hotel Iris, and we look forward to hosting you again soon! Warm regards, Chris, Hotel Iris

Dear Vivian, Thank you so much for taking the time to leave us such a wonderful 5-star review! We are thrilled to hear that you had an exceptional experience during your stay at Hotel Iris.Our team is dedicated to providing top-notch service and creating memorable moments for our guests, and it's fantastic to know that we succeeded in doing so during your visit. Your kind 5 - Star review motivate us to continue delivering outstanding hospitality. We genuinely appreciate your support and hope to welcome you back to our hotel in the near future. If you have any special requests or preferences for your next stay, please don't hesitate to let us know, and we'll do our best to exceed your expectations once again. Thank you for choosing Hotel Iris, and we look forward to hosting you again soon! Warm regards, Chris Hotel Iris

Dear Edgar,We appreciate your honest feedback. Please know that we take your cleanliness concerns seriously, and we'll work hard to keep our rooms clean and odor-free. Our team will remain focused on providing pleasant stays to our guests, and we wish you safe travels ahead.

Dear Miguel,Happy Holidays! Thank you for choosing Hotel Iris and for taking the time to share your lovely five-star review. We are delighted you enjoyed our wonderful accommodations and look forward to welcoming you back for another memorable visit.

Dear Magda,We're delighted you had a great experience at Hotel Iris. Thank you for sharing your positive visit, and please return soon for an even better time.

Dear Katie,Thank you for sharing your experiences. We value your repeat visits and are genuinely concerned about the inconsistencies you've encountered, such as the missing shower curtain. Your feedback is crucial as we continuously work to improve our guest experience. We hope to have the opportunity to regain your trust and provide you with a stay that truly reflects our commitment to comfort and quality.

Dear Dudley,Thank you for taking the time to leave us your constructive feedback. Our team is saddened to hear our accommodations did not meet your expectations. We are sorry these issues took away from your overall stay with us. We hope you will consider giving us another chance to deliver the holiday you expected and deserve.