Dear Eki, We are grateful for the positive feedback regarding your stay at Extended Stay America. We are pleased to hear that you had an enjoyable experience despite encountering an issue with the elevator. It was a pleasure to host your visit, and we eagerly anticipate the opportunity to welcome you back shortly.Sincerely,Hotel Management

Dear Katarzyna, Thank you for your honest review of your stay at our hotel. We sincerely apologize for the unacceptable experience you had during your stay. Your feedback is deeply concerning, and we are taking immediate action to address these issues. Rest assured, cleanliness and guest satisfaction are our top priorities, and we are investigating this matter thoroughly to prevent any recurrence. Please accept our sincerest apologies, and we hope to have the opportunity to regain your trust in the future. Sincerely,Hotel Management

Dear Radha, Thank you for reviewing our hotel. We would like to express our sincere apologies for any inconvenience that you may have encountered. Your feedback is precious to us, as we take all matters seriously and strive to provide the highest level of service and care to every guest. We will address the concerns you have raised, and your feedback will help us to make necessary improvements. We are glad that you liked our location, and we hope you will consider giving us another opportunity to serve you in the future and provide you with the exceptional stay that you deserve.Sincerely,Hotel Management

Dear Merissa, Thank you for being our guest and for your valuable feedback. We apologize for the issues you had with our elevators and we understand your frustration and sincerely regret the inconvenience. We will look into your concerns as we strive to ensure a flawless visit for every guest. Thank you again for sharing, and we hope to see you soon.Sincerely,Hotel Management

Dear Danielle, Thank you for your review of our hotel. We are glad that you enjoyed the service provided by our associates and enjoyed your stay overall. However, we always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. It was a pleasure having you as our guest, and we hope you will choose to stay with us again the next time you are in the area.Sincerely,Hotel Management

Dear Anthony, Thank you for staying with us. Please accept our apologies for the delay in getting to your room and having to wait for a few minutes on your arrival. We have noted your suggestions and remarks and will discuss them with the team for a smooth check-in process and no delay as we advance. Apart from this, we hope you had a good time here. Please allow us another opportunity to provide a better experience on your next visit.Sincerely,Hotel Management

Dear James, Thank you for choosing us. Our main focus is always to make our guest comfortable and enjoy their hotel experience while with us. We are sorry for any disappointment with not having the towels in your room but collecting them from the front desk team. Your remarks are shared with our concerned team to check and improve. Please allow us to regain your trust and make your next stay with us flawless.Sincerely,Hotel Management

Dear Savannah, We are so grateful for your words about your recent trip. We pride ourselves on providing an exceptional stay for our guests, which means the world to us when we succeed. Knowing when our guests can enjoy everything about our hotel is always excellent. Your compliments for our team are devoted to ensuring each guest feels at home and wants to return, and we hope to see you again soon here at Extended Stay America.Sincerely,Hotel Management

Dear Stephanie, Thank you for your feedback and for being our guest. It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you for staying with us, and we hope you will allow us to welcome you the next time you visit.Sincerely,Hotel Management

Dear Jeff, Thank you for your review of our hotel. It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a beautiful experience. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope you will come back soon and let us show you the hospitality for which we are known. Sincerely,Hotel Management

Dear Cruz, We deeply regret the challenges you faced during your recent stay. It's disheartening to learn about the inconvenience caused by the out-of-service elevator, the absence of the advertised breakfast, and the parking limitations. We understand your disappointment and apologize for any inconvenience it caused. We appreciate your feedback regarding the disorganized condition of the lobby, and we'll review our practices to ensure clarity for our guests. We sincerely apologize for falling short of your expectations and invite you to return for a more enjoyable experience in the future. Sincerely,Hotel Management

Dear David, We are truly sorry to hear about the inconvenience you experienced with your room key during your stay. Your comfort and convenience are important to us, and we apologize for any disruption this may have caused. We will review this issue with our team to ensure smoother key card operations in the future; we are very grateful for your patience. Your comfort is our priority, and we hope you'll consider staying with us again for a more trouble-free experience.Sincerely,Hotel Management

Dear Dennis, Thank you for being our guest. Please accept our sincere apologies for the issues you experienced while staying with us, which impacted your time with us. Please feel free to connect with our front desk team for further assistance while the authorities investigate. Stay with us again so we can provide you with the hospitality we are known for.Sincerely,Hotel Management

Dear Yury, We apologize on behalf of our team for any inconvenience caused during your stay at our hotel. We are sorry we could not meet your expectations and understand the disappointment it may have caused. As cleanliness is our top priority, we take all feedback seriously and will address this issue with our housekeeping staff to ensure it does not happen again. We appreciate your kind words and hope you will consider giving us another opportunity to provide better service in the future. Thank you.Sincerely,Hotel Management

Dear Dominique, We appreciate your feedback and understand your concerns. Our apologies for any inconvenience with the card machine. We'll share your observations with the team for improvements. Your understanding is valued, and we hope you consider staying with us again, allowing us to offer a more seamless and updated experience in the future. Thank you for sharing your thoughts.Sincerely,Hotel Management

Dear Joel, We appreciate your feedback and understand your concerns. We apologize for any inconvenience you experienced during your check-in. Your feedback is essential, and we regret if there were delays in assisting. We appreciate your understanding and patience. Please be assured that we are actively improving our services to meet our guests' needs. If your travels bring you back to the area, we hope to provide you a smoother and more positive experience.Sincerely,Hotel Management

Dear Reanna, Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management

Dear Guest, We are disheartened to see your comment as this is far from what we want our guests to experience. Our promise to our guests includes a commitment to providing a clean and well-maintained environment, and we are very sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping and maintenance teams for review and action. Please know this is not usual for us, and we hope you give us another chance on your next visit to San Diego.Sincerely,Hotel Management

Dear s patricia, We regret that we couldn't give you a better impression from the moment you arrived, and we apologize for any frustration this undoubtedly caused. We always aim to provide a clean environment, excellent service, and an exceptional stay for all our guests; however, after reading your experience's details, we regret we could not make that happen for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address these problems and prevent future occurrences. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management

Dear Stephanie, Please accept our apologies for the significant issues you experienced with your room, including a leaking floor and ceiling. This is certainly not the standard we aim to uphold, and we sincerely apologize for the inconvenience and discomfort this caused during your stay. We will address this matter promptly with our maintenance team to ensure that necessary repairs are made to prevent such issues in the future. We are sorry that this issue compromised your plans with us and regret that you ended up leaving sooner than anticipated. We hope you will allow us to make it up to you on another visit.Sincerely,Hotel Management

Dear Lars, We're truly sorry to read about the inconvenience of receiving uncleaned rooms during your stay. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Cleanliness is a top priority, and we appreciate your understanding and patience as we address this issue with our housekeeping team. We hope to have the opportunity to provide you with a much-improved experience in the future. Sincerely,Hotel Management

Dear Maria, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. Also, we are evaluating the instances you mentioned, as we are committed to offering better service for our guests. Our team is working to ensure the issues mentioned are improved on a priority basis. Considering our positive highlights, please stay with us again so we can provide you with a much more satisfying experience. Sincerely,Hotel Management

Dear Samantha, We sincerely apologize for the distressing experience you had with our hotel. It's concerning to read about the various issues you encountered, and we assure you that this is far from what we want our guests to experience. We are investigating the problems you've raised and will take the necessary actions to ensure such incidents do not happen in the future. Meanwhile, if you wish to discuss this further or have any queries, please do not hesitate to reach out to us directly at the hotel. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management

Dear Kunal, Thank you for reviewing your recent experience with us. We are committed to delivering a seamless visit for our guests and genuinely apologize for any inconvenience you faced during your stay. Your feedback is crucial in helping us identify areas for improvement. Please be assured that your concerns will be shared with the team for immediate attention. We hope to have the opportunity to welcome you back and regain your trust in our hotel.Sincerely,Hotel Management

Dear Judith, Thank you for posting your kind review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests, so it is a pleasure to read about the outstanding hospitality you received from our staff. They will be pleased to know our guests notice and appreciate their efforts. We hope you stay with us again the next time you visit your family in the city. Sincerely,Hotel Management

Dear Guest, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. Also, the maintenance team is reviewing the lights and will improve if they are missed in a few spots. Please return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management

Dear Bill, We are very sorry for any stress caused to you while staying with us. First impressions are essential; therefore, we regret that the start of your visit was not positive. We certainly understand your disappointment and the frustration you must have felt. We will take this up with the appropriate individuals to improve going forward. In response to your review, we will instruct our staff to double-check the rooms before allocating them to the guest. We welcome the opportunity to provide you with the exceptional stay you deserve whenever you are back in the city.Sincerely,Hotel Management

Dear Juan, We're sorry to learn about the issues you encountered during your stay. It's clear that we fell short of providing the level of service and comfort you deserve. I sincerely apologize for the wait at the front desk, the unpleasant odor in your room, and the inconvenience with your door key access. We take your feedback seriously and will address these matters immediately to ensure improvements in our services. We hope to have the opportunity to provide you with a much more positive experience in the future.Sincerely,Hotel Management

Dear Jean, Thank you for the evaluation. We apologize for anything other than a completely satisfying stay and appreciate the feedback. Your honest comments will be shared with our associates, and we will use them for future improvements. We hope you will give us another opportunity to provide you with the great visit you deserve.SincerelyHotel Management

Dear Leanna, We are disheartened to read your stay with us was anything other than perfect. We agree that some areas in our hotel are beginning to show their age, and we are having similar discussions. Please be assured we will address these issues with the appropriate individuals for the future modernization of our hotel. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Dear Anna, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported and assure you we do everything possible to discourage their entrance to our hotel. Our pest control provider services the hotel regularly, and we will ensure procedures are being followed to prevent any future issues. We are a non-smoking hotel, but on rare occasions, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it immediately. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again.Sincerely,Hotel Management